Dell Client Management Pack Version 6.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Overview.................................................................................................................4 What is new in this release....................................................................................................................4 Key features of Dell Client Management Pack.....................................................................................5 About Dell Client Management Pack......................................................................
Overview 1 This document describes the activities that you can perform with the Dell Client Management Pack version 6.0. The integration of Dell Client Management Pack version 6.0 with Microsoft System Center 2012 R2 Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, Microsoft System Center 2012 Operations Manager, or Microsoft System Center Operations Manager 2007 R2 allows you to manage and monitor the availability of Dell client systems.
Key features of Dell Client Management Pack The following table lists the key features and functionality of Dell Client management pack. Table 1. Features and functionality Feature Functionality Discovery Supports in-band discovery of Dell Venue Pro tablets, Dell Precision, Dell Latitude, and Dell OptiPlex client systems that has the supported Dell Command | Monitor or OMCI and Windows operating system installed.
About Dell Client Management Pack The following table describes the management packs and utilities, and their dependencies with each other. Table 2. Management pack functionality and dependencies management pack Management Pack/Utility Description Dependency Base Folder Utility Defines the Dell Hardware Group None and Dell folders in the Monitoring pane of the OpsMgr console. Dell Windows Client Management Pack Discovers, monitors, and Base Folder Utility 4.
2 Dell Client Management Pack operations This chapter provides information on the various operations that you can perform on OpsMgr using the Dell Client management pack. The Dell Client management pack enables the following operations to manage Dell client systems: • Discovers and monitors Dell Venue Pro tablets, Dell Latitude, Dell Precision, and Dell OptiPlex systems running the supported Dell Command | Monitor or OMCI service and client Windows operating systems.
Adding Dell client systems To add a Dell client system to the Agent Managed list: 1. Log on to the system with an account that has the OpsMgr Administrator role for the OpsMgr management groups. 2. In the OpsMgr console, click Administration. 3. At the bottom of the Administration pane, click Discovery Wizard. The Computer and Device Management Wizard screen is displayed. 4. Click Next after reading the instructions on the screen. 5.
Table 4. Dell hardware discovery and grouping Classification Group name on OpsMgr console Hardware type Dell Windows Dell Managed Dell client systems: • Dell Latitude • Dell Precision • Dell Optiplex • Dell Venue Pro tablets Dell UnManaged Vostro client system Objects discovered by Dell Client Management Pack The following table lists the details of objects discovered by the Dell Client Management Pack. Table 5.
Monitoring The Dell Client Management Pack enables you to monitor the discovered Dell Client systems. The Health Status Indicators helps you to monitor the health of your Dell Client systems on the network. Health status indicators The following table lists the icons that indicate the health status of the discovered Dell client systems on the OpsMgr console. For more information on severity propagation, see State Views. Icon Severity Level Normal/OK — The component is working as expected.
The OpsMgr console displays the alerts for all the Dell client systems that you are monitoring in the Client Alerts pane. You can see alerts that meet the criteria that you specified in the Authoring pane of the OpsMgr console, such as severity, resolution state, or alerts that are assigned to you. 4. Select an alert to view the details in the Alert Details pane. Diagram views The Diagram Views displays a hierarchical and graphical representation of all Dell clients on your network that OpsMgr manages.
Complete diagram view Figure 2. Graphical representation of all dell devices To access the Complete Diagram View: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3. Click Diagram Views → Complete Diagram View. The Complete Diagram View offers a graphical representation of all Dell devices that OpsMgr manages.
8. In the Choose from a template msection, select Client Diagram from the drop-down list. 9. Click Create. State views The State Views displays the status of each Dell device managed by OpsMgr on your network. The Dell Client Management Pack provides a list of severity level indicators to help you monitor the health of the Dell client systems on the network. Accessing state views To access the State Views: 1. In the OpsMgr console, click Monitoring. 2.
3. Click Dell Client. NOTE: You can also access Reporting from the Diagram Views by clicking on the client instance. The option Dell OpenManage Windows Event Log is located in the Actions or Tasks pane under the Dell System instance reports along with the default Microsoft reports. OpenManage windows event log The event analysis report displays the event time, log record, and status (criticality) of Dell Command | Monitor or OMCI events for selected Dell Windows client systems.
Groups Unit Monitor Name Default Periodic Poll Setting (60 minutes) Processor Group for Dell Client Periodic Processor Unit Instance Periodic 3600 seconds (60 minutes) 3600 seconds (60 minutes) Sensors of Dell client systems • Battery • Current • Fan • Intrusion • Temperature • Voltage Periodic Storage Group for Dell Client Periodic 3600 seconds (60 minutes) 3600 seconds (60 minutes) Disk Unit Instance Periodic 3600 seconds (60 minutes) NOTE: When chassis door is removed or closed, Dell Com
Object discoveries Table 7. Dell discovery object Discovery Object Description Discover Hardware Components Discovers the disk, memory, for Dell Client systems sensors, and processor of your system.
4. 5. Right-click the rule and select Overrides. Select Disable the Rule and any of the sub-options to disable the rule. Or Select Override the Rule and any of the sub-options to set the override parameters for the rule. You can also change the Severity setting in the Override Properties window for the rule. 6. Click OK to apply the override parameter to your rule or Cancel to cancel the changes.
Related documentation and resources 3 Microsoft guidelines for performance and scalability for OpsMgr For information on Microsoft’s recommendations for scalability, see the Microsoft website at technet.microsoft.com. NOTE: Make sure that the Autogrow option is enabled in Operations Manager Data Warehouse or Database for improved performance. Other documents you may need Besides this User’s Guide, see the following guides available at dell.com/support/home. • The Dell Command | Monitor Version 9.
a. Go to dell.com/support/home. b. Under General support section, click Software & Security. c. In the Software & Security group box, click the required link from the following: – Enterprise Systems Management – Remote Enterprise Systems Management – Serviceability Tools – Client Systems Management – Connections Client Systems Management d. • To view a document, click the required product version. Using search engines: – Type the name and version of the document in the search box.
4 Troubleshooting The following table lists the known issues, resolutions, and where the issues are applicable. Table 8. Issues and resolutions applicable to OpsMgr Issue Resolution Dell alerts are not sorted chronologically. Check the registry on the managed system that has this problem. The sorting flags in the left overview definition may have been set to false.
Issue Resolution Reports do not appear as expected in the Reporting space of the Administration console. Microsoft KB954643 available at support.microsoft.com resolves this. The OpsMgr console intermittently displays the following error message - Health service Host Process encountered a problem and needed to close as a result of the Health Service crash. You may notice unexpected behavior in the discovery and monitoring of Dell devices. Microsoft KB951526 available at support.microsoft.
