Dell Client Management Pack Version 5.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Overview.................................................................................................................4 What Is New In This Release................................................................................................................. 4 Key Features Of Dell Client Management Pack................................................................................... 4 About Dell Client Management Pack.........................................................................
1 Overview The Dell Client Management Pack version 5.1 for Microsoft System Center 2012 R2 Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, System Center 2012 Operations Manager, or System Center Operations Manager 2007 R2 allows you to manage and monitor the availability of Dell client systems.
Feature Functionality NOTE: Dell Client Management Pack version 5.1 groups client systems without OMCI service installed, OMCI version earlier than 8.0, Dell client systems on which OMCI service has been stopped or disabled, and Dell Vostro client systems as Dell UnManaged Clients. Monitoring Supports health monitoring for Dell client systems and instance level health information for processors, OMCI service, sensors, and storage. NOTE: Only group level monitoring is supported for memory component.
Details Of Components Modelled By The Dell Client Management Pack The following table lists the details and the components modelled by the management pack. Table 3. Management Pack Details And Components Modelled Management Pack Component Details Dell Windows Client Management Pack (Dell.WindowsClient.mp) Displays hardware components of the Dell client systems and monitors up to the component group levels.
2 Dell Client Management Pack Operations This chapter provides information on the various operations that you can perform on Microsoft System Center 2012 R2 Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, Microsoft System Center 2012 Operations Manager, and Microsoft System Center Operations Manager 2007 R2, using the Dell Client Management Pack version 5.1.
Adding Dell Client Systems To add a Dell client system to the Agent Managed list: 1. Log on to the system with an account that has the OpsMgr Administrator role for the OpsMgr management groups. 2. In the OpsMgr console, click Administration. 3. At the bottom of the Administration pane, click Discovery Wizard. The Computer and Device Management Wizard screen is displayed. 4. Click Next after reading the instructions on the screen. 5.
Table 4. Dell Hardware Discovery And Grouping Classification Group Name on OpsMgr Console Hardware Type Dell Windows Dell Managed Dell client systems: • Latitude • Dell Precision • Optiplex Dell UnManaged Vostro client system Objects Discovered By Dell Client Management Pack The following table lists the details of objects discovered by the Dell Client Management Pack. Table 5.
Health Status Indicators The following table lists the icons that indicate the health status of the discovered Dell client systems on the OpsMgr console. For more information on severity propagation, see State Views. Icon Severity Level Normal/OK — The component is working as expected. Warning/Noncritical — A probe or other monitoring device has detected a reading for the component that is above or below the acceptable level. The component may still be functioning, but it could fail.
Diagram Views The Diagram Views displays a hierarchical and graphical representation of all Dell clients on your network that OpsMgr manages. The Dell Windows Client Management Pack offers the following views: • Client Diagram • Complete Diagram View Client Diagram View Figure 1. Graphical Representation Of Dell Client Systems Managed By OpsMgr To access the Client Diagram: 1. In the OpsMgr console, click Monitoring. 2.
Complete Diagram View Figure 2. Graphical Representation Of All Dell Devices To access the Complete Diagram View: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3. Click Diagram Views → Complete Diagram View. The Complete Diagram View offers a graphical representation of all Dell devices that OpsMgr manages.
8. In the Choose from a template section, select Client Diagram from the drop-down list. 9. Click Create. State Views The State Views displays the status of each Dell device managed by OpsMgr on your network. The Dell Client Management Pack provides a list of severity level indicators to help you monitor the health of the Dell client systems on the network. Accessing State Views To access the State Views: 1. In the OpsMgr console, click Monitoring. 2.
3. Click Dell Client. NOTE: You can also access Reporting from the Diagram Views by clicking on the client instance. The option Dell OpenManage Windows Event Log is located in the Actions/Tasks pane under the Dell System instance reports along with the default Microsoft reports. OpenManage Windows Event Log The reporting feature is available with the Dell Client Management Pack.
Groups Unit Monitor Name Default Periodic Poll Setting (60 minutes) Processor Group for Dell Client Periodic Processor Unit Instance Periodic 3600 seconds (60 minutes) 3600 seconds (60 minutes) Sensors of Dell client systems • Battery • Fan • Intrusion • Temperature Periodic Storage Group for Dell Client Periodic 3600 seconds (60 minutes) 3600 seconds (60 minutes) Disk Unit Instance Periodic 3600 seconds (60 minutes) NOTE: When chassis door is removed or closed, OMCI generates Chassis Intru
Discovery Object Description Groups Hardware components of Dell client Storage group for Dell client Disk unit instance Memory group for Dell client Processor group for Dell client Processor unit instance Sensor group for Dell client OMCI Services discovery Discovers the OMCI services.
OMCI Override Properties All warning and critical events for OMCI have a corresponding event processing rule.
Related Documentation And Resources 3 Microsoft Guidelines For Performance And Scalability For Operations Manager For optimal performance, deploy device-specific Server Management Pack Suite on different management servers. For information on Microsoft’s recommendations for scalability, see the Microsoft website at technet.microsoft.com. NOTE: Make sure that the Autogrow option is enabled in Operations Manager Data Warehouse and/or Database for improved performance.
4 Troubleshooting The following table lists the known issues, resolutions, and where the issues are applicable. Table 8. Issues And Resolutions Applicable To OpsMgr Issue Resolution Dell alerts are not sorted chronologically. Check the registry on the managed system that has this problem. The sorting flags in the left overview definition may have been set to false.
Issue • Resolution Health Service may not start up on the system. Reports do not appear as expected in the Reporting space of the Administration console. Microsoft KB954643 available at support.microsoft.com resolves this. The OpsMgr console intermittently displays the following error message - Health service Host Process encountered a problem and needed to close as a result of the Health Service crash. You may notice unexpected behavior in the discovery and monitoring of Dell devices.
