Dell Client Management Pack Version 5.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Overview......................................................................................................................5 What Is New In This Release................................................................................................................. 5 Key Features Of Dell Client Management Pack................................................................................... 5 About Dell Client Management Pack....................................................................
1 Overview The Dell Client Management Pack version 5.1 for Microsoft System Center 2012 R2 Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, System Center 2012 Operations Manager, or System Center Operations Manager 2007 R2 allows you to manage and monitor the availability of Dell client systems.
Feature Functionality NOTE: Dell Client Management Pack version 5.1 groups client systems without OMCI service installed, OMCI version earlier than 8.0, Dell client systems on which OMCI service has been stopped or disabled, and Dell Vostro client systems as Dell UnManaged Clients. Monitoring Supports health monitoring for Dell client systems and instance level health information for processors, OMCI service, sensors, and storage. NOTE: Only group level monitoring is supported for memory component.
Details Of Components Modelled By The Dell Client Management Pack The following table lists the details and the components modelled by the management pack. Table 3. Management Pack Details And Components Modelled Management Pack Component Details Dell Windows Client Management Pack (Dell.WindowsClient.mp) Displays hardware components of the Dell client systems and monitors up to the component group levels.
2 Dell Client Management Pack Operations This chapter provides information on the various operations that you can perform on Microsoft System Center 2012 R2 Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, Microsoft System Center 2012 Operations Manager, and Microsoft System Center Operations Manager 2007 R2, using the Dell Client Management Pack version 5.1.
4. Click Next after reading the instructions on the screen. 5. To discover Dell client systems, select the Advanced discovery option. 6. In the Computer and Device Classes drop-down list, select Clients Only. 7. Click Next. The Discovery Method screen is displayed. 8. Select one of the two options given below: – Scan Active Directory — enables you to specify the selected objects from the Active Directory. 1. Click Configure to create a query to find the objects that you want to scan. 2.
Objects Discovered By Dell Client Management Pack The following table lists the details of objects discovered by the Dell Client Management Pack. Table 5. Dell Object Discoveries Discovery Object Description Dell Managed Client Group population discovery Discovers the Dell Managed Group with all the supported models of Dell business clients. Dell Client discovery Discovers all the supported models of Dell Business Clients that have the supported Dell Product Instrumentation.
Icon Severity Level requires immediate attention and may need replacement. Data loss may have occurred. The specific component is not monitored. The service is unavailable. Views You can monitor the Dell Client systems using the following views: • Alerts Views • Diagram Views • State Views Alerts Views The Alerts Views displays alerts for the events received from the OMCI service running on the systems that you are monitoring. To view the alerts for the systems you are monitoring: 1.
Client Diagram View Figure 1. Graphical Representation Of Dell Client Systems Managed By OpsMgr To access the Client Diagram: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane, navigate to the Dell folder and click the folder to display the different views. 3. Click Diagram Views → Client Diagram. The Client Diagram offers a graphical representation of all Dell client systems that OpsMgr manages.
Complete Diagram View Figure 2. Graphical Representation Of All Dell Devices To access the Complete Diagram View: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3. Click Diagram Views → Complete Diagram View. The Complete Diagram View offers a graphical representation of all Dell devices that OpsMgr manages.
8. In the Choose from a template section, select Client Diagram from the drop-down list. 9. Click Create. State Views The State Views displays the status of each Dell device managed by OpsMgr on your network. The Dell Client Management Pack provides a list of severity level indicators to help you monitor the health of the Dell client systems on the network. Accessing State Views To access the State Views: 1. In the OpsMgr console, click Monitoring. 2.
3. Click Dell Client. NOTE: You can also access Reporting from the Diagram Views by clicking on the client instance. The option Dell OpenManage Windows Event Log is located in the Actions/Tasks pane under the Dell System instance reports along with the default Microsoft reports. OpenManage Windows Event Log The reporting feature is available with the Dell Client Management Pack.
Groups Unit Monitor Name Default Periodic Poll Setting Processor Unit Instance Periodic 3600 seconds (60 minutes) Sensors of Dell client systems Periodic 3600 seconds (60 minutes) Storage Group for Dell Client Periodic 3600 seconds (60 minutes) Disk Unit Instance Periodic 3600 seconds (60 minutes) • • • • Battery Fan Intrusion Temperature NOTE: When chassis door is removed or closed, OMCI generates Chassis Intrusion events.
Discovery Object Description Groups Services of Dell client OMCI service instance Customizing Object Discoveries Using overrides, you can customize the following Dell Client Management Pack discovery parameters: • Enabled — Allows you to enable or disable discoveries. You can set the Override setting to True or False. The default setting is True.
Related Documentation And Resources 3 Microsoft Guidelines For Performance And Scalability For Operations Manager For optimal performance, deploy device-specific Server Management Pack Suite on different management servers. For information on Microsoft’s recommendations for scalability, see the Microsoft website at technet.microsoft.com. NOTE: Make sure that the Autogrow option is enabled in Operations Manager Data Warehouse and/or Database for improved performance.
4 Troubleshooting The following table lists the known issues, resolutions, and where the issues are applicable. Table 8. Issues And Resolutions Applicable To OpsMgr Issue Resolution Dell alerts are not sorted chronologically. Check the registry on the managed system that has this problem. The sorting flags in the left overview definition may have been set to false.
Issue Resolution The OpsMgr console intermittently displays the following error message - Health service Host Process encountered a problem and needed to close as a result of the Health Service crash. You may notice unexpected behavior in the discovery and monitoring of Dell devices. Microsoft KB951526 available at support.microsoft.com resolves this. Deleting management pack from OpsMgr console does not delete the client Alerts view and Diagram view.
