Owner's Manual

Dell Client Management Pack Operations

This chapter provides information on the various operations that you can perform on Microsoft System Center 2012 SP1

Operations Manager, System Center 2012 Operations Manager, System Center Operations Manager 2007 R2, and

System Center Essentials 2010, using the Dell Client Management Pack version 5.0.

The Client Management Pack enables the following operations to manage Dell client systems:

• Discover Dell Latitude, Dell Precision, Dell OptipPlex, and Dell Vostro computers running supported client

Windows operating systems.

NOTE: Vostro systems are displayed under the Dell UnManaged Clients group.

• Monitor the Dell OpenManage Client Instrumentation OMCI 8.0, OMCI 8.0.1, and OMCI 8.1 service.

• Group Dell Clients without instrumentation and client systems running without OMCI service under the Dell

UnManaged Clients group.

• Monitor the health status for client hardware components by polling at periodic intervals, and update the state

of each component in the diagram view. A health status is a standardized description of the functional

performance of a component, system, or service. For more information, see Tasks.

• Perform client shutdown and reboot tasks.

• Launch remote desktop for Dell client systems.

• Generate reports on Dell Windows Event Log and OMCI events from the Windows Event Log of the managed

system.

Web Console

The web console enables you to monitor and manage your Dell devices with the Dell Client Management Pack using a

browser instead of the OpsMgr console. You can use the web console without installing the OpsMgr console. The web

console has the following limitations:

• It provides only the Monitoring feature for all Management Packs.

• Console launch tasks are not available.

• The Personalize view is not available.

Discovery And Grouping

Discovering A Dell Client

To discover Dell client systems in the network, ensure that the devices appear in the Agent Managed view under the

Administration section of the OpsMgr console. You can use overrides to increase or decrease the discovery and

monitoring intervals for specific Dell hardware to meet the needs of your implementation.

The client discovery process classifies a system as Dell UnManaged Clients if it meets any of these three criteria:

• Minimum required version of OMCI (8.0) is not installed on the Dell client system.

• Client instrumentation (OMCI) services is disabled or not running.