Owner's Manual

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Troubleshooting
The following table lists the known issues, resolutions, and where the issues are applicable.
Table 8. Issues And Resolutions Applicable To OpsMgr
Issue Resolution
Dell alerts are not sorted chronologically. Check the registry on the managed system that has this
problem. The sorting flags in the left overview definition
may have been set to false.
In some instances, when you import a management pack
with changes already done to the sorting flags, the sorting
flags may not get updated in the registry of the managed
system. If you delete these settings for the view in the
registry, they are recreated from the new management
pack when you navigate to that view again. You can also
edit the sorting flags in the registry for the view.
Registry edit:
HKEY_CURRENT_USER\Software\Microsoft
\Microsoft Operations Manager
\3.0\Console\% GUID.ViewTitle
%AlertsView\Age
To enable sorting of alerts, ensure the keys IsSortable and
IsSorted are set to 1.
Under certain conditions, alerts related to Handle Count
Threshold and Private Bytes Threshold are displayed on
the OpsMgr console of the management server.
Microsoft KB968760 available at support.microsoft.com
resolves this.
Under certain conditions, an error message is displayed
on the OpsMgr console of the management server with
the Event ID – 623 and Event Source – Health Service ESE
Store.
Microsoft KB975057 available at support.microsoft.com
resolves this.
The System Center Operations Manager 2007 console may
crash on certain operating systems.
Microsoft KB951327, KB951526 available at
support.microsoft.com resolves this.
You may experience one or more of the following
situations:
• The web console does not open.
• The My Workspace page does not display.
• Performance and Power Monitoring Views do not
display.
• Health Service may not start up on the system.
Microsoft KB954049 available at support.microsoft.com
resolves this
Reports do not appear as expected in the Reporting space
of the Administration console.
Microsoft KB954643 available at support.microsoft.com
resolves this.
The OpsMgr console intermittently displays the following
error message - Health service Host Process
encountered a problem and needed to
Microsoft KB951526 available at support.microsoft.com
resolves this.
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