A5_bk0.book Page 1 Thursday, October 22, 2009 4:54 PM Dell™ Client Management Pack Version 4.
A5_bk0.book Page 2 Thursday, October 22, 2009 4:54 PM Notes and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. ____________________ Information in this document is subject to change without notice. © 2009 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
A5_bk0.book Page 3 Thursday, October 22, 2009 4:54 PM Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . Accessing the Management Pack and Documentation . . . . . . . . . . . . . . . . . . . . . . . 8 . . . . . . 8 . . . . . . . . . . . 8 . . . . . . . . . . . . . . . . . . . 8 Understanding Dell Client Management Pack Dell Hardware Group Definition 2 7 . . . . . What is New in Dell Client Management Pack? Windows Client . 7 Supported Dell Client Systems . . . . . .
A5_bk0.book Page 4 Thursday, October 22, 2009 4:54 PM Microsoft Guidelines for Performance and Scalability for SCOM . . . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . 14 Upgrading From Previous Management Packs Deleting the Management Packs Security Considerations 3 Dell™ Client Management Pack Operations . . . . . . . . . . . . . . . . . Overview . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . .
A5_bk0.book Page 5 Thursday, October 22, 2009 4:54 PM A Appendix . . . . . . . . . . . . . . . . . . . . . . . . . Known Issues in SCOM Known Limitations . 29 . . . . . . . . . . . . . . . . . 29 . . . . . . . . . . . . . . . . . . . 30 . . . . . 30 . . . . . . . . . . . . . . 30 Dell Client Management Pack Version 4.0 Microsoft® Fixes for SCOM .
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A5_bk0.book Page 7 Thursday, October 22, 2009 4:54 PM 1 Introduction This document is intended for system administrators who use the Dell™ Client Management Pack 4.0 to manage and monitor Dell Client systems. The Dell Client Management Pack is supported on Microsoft® Systems Center Operations Manager (SCOM) 2007 SP1/R2 and Systems Center Essentials (SCE) 2007 SP1 versions. With the integration of the Dell Client Management Pack Version 4.
A5_bk0.book Page 8 Thursday, October 22, 2009 4:54 PM What is New in Dell Client Management Pack? • The Dell Client Management Pack version 4.0 provides scalability and performance improvements over the previous releases. • The management pack now refers to a common base folder utility — Dell.Connections.HardwareLibrary.mp. For more information on this utility, see "Understanding Dell Client Management Pack".
A5_bk0.book Page 9 Thursday, October 22, 2009 4:54 PM Figure 1-1. Components Modeled by the Client Management Pack Details of hardware components Supported Dell Client Systems The Dell Client Management Pack version 4.0 supports Dell Latitude™, OptiPlex™, Precision™, and Vostro systems running supported Client Windows operating systems. NOTE: Dell Vostro systems will be grouped under the UnManaged group.
A5_bk0.book Page 10 Thursday, October 22, 2009 4:54 PM Supported Operating Systems For the latest information about operating system support for the Dell Client Management Pack v4.0, see the readme file. You can access the readme file from the systems management documentation page on the Dell Support website at support.dell.com/manuals or from the self-extracting executable Management Pack file, Dell_Client_Management_Pack_v4.0_A00.exe.
A5_bk0.book Page 11 Thursday, October 22, 2009 4:54 PM 2 Getting Started Management Station Requirements Generic Requirements To discover client systems running supported Microsoft® Windows® operating systems in your network and to install Microsoft Systems Center Operations Manager (SCOM) agents through the Operations Console, ensure that all the managed systems have a valid and a fully qualified domain name (FQDN) that you can communicate to from the management station.
A5_bk0.book Page 12 Thursday, October 22, 2009 4:54 PM You can download the latest version of OMCI from the Dell Support website located at support.us.dell.com/support/downloads/format.aspx?releaseid= R243374 for Windows 32-bit operating systems, and support.us.dell.com/support/downloads/format.aspx?releaseid=R243373 for Windows 64-bit operating systems.
A5_bk0.book Page 13 Thursday, October 22, 2009 4:54 PM 1 Download the management pack from the Dell Support website at support.dell.com. The Dell_Client_Management_Pack_v4.0_A00.exe is a self-extracting.exe file. 2 Copy the downloaded file to the destination directory on your local system’s hard drive. 3 Open the Dell_Client_Management_Pack_v4.0_A00.exe file to extract any of the Management Packs or utilities. 4 Click Start→Programs→System Center Operations Manager 2007 and select Operations Console.
A5_bk0.book Page 14 Thursday, October 22, 2009 4:54 PM Upgrading From Previous Management Packs Upgrading from the previous Management Pack is not supported. Ensure you delete Dell Client Management Pack 3.1.x (Dell.Connections.Client.mp) before importing Dell Client Management Pack version 4.0. For information on the steps to import Dell Client Management Pack Suite version 4.0 see "Getting Started".
A5_bk0.book Page 15 Thursday, October 22, 2009 4:54 PM Dell™ Client Management Pack Operations 3 Overview This chapter describes the various operations that you can perform on Microsoft® Systems Center Operations Manager (SCOM) or Systems Center Essentials (SCE) using the Dell Client Management Pack version 4.0.
A5_bk0.book Page 16 Thursday, October 22, 2009 4:54 PM Web Console The Web console server enables you to monitor and manage your Dell devices with the Dell Client Management Pack using a browser instead of the Operations Manager 2007 console. You can use the Web console server without installing the Operations console. Using the Web console has the following limitations: • It provides only the Monitoring feature for all Management Packs. • The console launch tasks are not available.
A5_bk0.book Page 17 Thursday, October 22, 2009 4:54 PM 5 To discover Dell Client systems, select Advanced discovery. a Select Clients Only from the Computer and Device Types drop-down list. b If there are multiple Management Servers, select the Management Server for the Dell Client systems to be discovered, from the Management Server drop-down list. c Click Next.
A5_bk0.book Page 18 Thursday, October 22, 2009 4:54 PM 9 Click Discover. The Discovery process is completed and the Select Objects to Manage page displays the list of Dell Client systems that you selected. 10 On the Select Objects to Manage page, select the Dell Client systems that you want to manage and click Next. 11 On the Summary screen, specify the path for Agent Installation Directory, specify the credentials for Agent Action Account, and click Finish.
A5_bk0.book Page 19 Thursday, October 22, 2009 4:54 PM Diagram View The Diagram View displays a hierarchical and graphical representation of all Clients on your network that SCOM or SCE manages. The Dell Windows Client Management Pack offers the following views: • Client Diagram • Complete Diagram View Client Diagram Figure 3-2. Graphical Representation of Dell Client Systems Managed by SCOM To access the Client Diagram: 1 In the Operations Console, click Monitoring.
A5_bk0.book Page 20 Thursday, October 22, 2009 4:54 PM 3 Click Diagram View→Client Diagram. The Client Diagram offers a graphical representation of all Dell Client systems that SCOM or SCE manages and allows you to expand and verify the status of individual systems and their components in the diagram. The root node for this view is the Dell Windows Clients group. You can view details for Dell Clients with this view. 4 Select a component in the diagram to view its details in the Detail View pane.
A5_bk0.book Page 21 Thursday, October 22, 2009 4:54 PM To access the Complete Diagram View: 1 In the Operations Console, click Monitoring. 2 In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3 Click Diagram View→Complete Diagram View.
A5_bk0.book Page 22 Thursday, October 22, 2009 4:54 PM State Components and Severity Levels Table 3-1. Severity Level Indicators Icon Severity Level Normal/OK. The component is working as expected. Warning/Noncritical. A probe or other monitoring device has detected a reading for the component that is above or below the acceptable level. The component may still be functioning, but it could fail. The component may also be functioning in an impaired state. Critical/Failure/Error.
A5_bk0.book Page 23 Thursday, October 22, 2009 4:54 PM Reports The Reporting feature is available with the Dell Client Management Pack version 4.0. The event analysis report displays the event time, log record, and status (criticality) of OMCI events for selected Dell Windows Client systems. To access the reporting feature: 1 Click Reporting in your Operations Console. 2 Expand Reporting in the navigation pane. 3 Click Dell Client for the Windows Event Log.
A5_bk0.book Page 24 Thursday, October 22, 2009 4:54 PM Customizing the Client Management Pack You can customize discovery, monitoring, and event processing for the Dell Client systems using the Dell Client Management Pack. You can use overrides to increase or decrease these intervals to the specific Dell hardware management needs of the SCOM or SCE operator.
A5_bk0.book Page 25 Thursday, October 22, 2009 4:54 PM Table 3-2.
A5_bk0.book Page 26 Thursday, October 22, 2009 4:54 PM Table 3-3.
A5_bk0.book Page 27 Thursday, October 22, 2009 4:54 PM 6 Select Override the Rule and any of the sub-options to set the override parameters for the rule. You can also change the Severity setting for the rule. 7 Click OK to apply the override parameter to your rule or Cancel to cancel the changes. OMCI All warning and critical events for OMCI have a corresponding event processing rule.
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A5_bk0.book Page 29 Thursday, October 22, 2009 4:54 PM A Appendix Known Issues in SCOM 1 The Dell™ Management Pack Diagram Views displays a blank screen intermittently. The actual diagram view will not come up even after refreshing the screen several times. 2 Dell systems disappear from the SCOM console when WMI service is stopped in managed system. This happens when SCOM discovers a Windows® system displayed in the Diagram View, with the WMI service stopped on that system.
A5_bk0.book Page 30 Thursday, October 22, 2009 4:54 PM 4 Under certain conditions, the following error messages are displayed on the Operations Console of the management station: • MonitoringHost.exe Handle Count Threshold Alert Message (Management Server) • MonitoringHost.exe Private Bytes Threshold Alert Message (Management Server) To resolve this issue, see the Microsoft KB968760 available on the Microsoft support site at support.microsoft.com.
A5_bk0.book Page 31 Thursday, October 22, 2009 4:54 PM In the Alerts view, when you right-click an item to open the Health Explorer window, the SCOM 2007 console may stop responding. You cannot use Health Explorer to see any monitored objects in Windows Server 2008 or in Windows Vista™. To resolve this issue, see Microsoft KB951327 available on the Microsoft support site at support.microsoft.com.
A5_bk0.book Page 32 Thursday, October 22, 2009 4:54 PM 6 The reports do not appear as expected in the Reporting space of the Administration console.
