Users Guide

Troubleshooting

This section contains troubleshooting information for the Dell Client Integration Pack for Microsoft System Center

Configuration Manager (DCIP for Configuration Manager.)

Authenticode Signature

If authenticode signature takes longer than usual to start because .Net is searching for the signature, follow the steps

mentioned in support.microsoft.com/kb/936707/.

Windows XP Installation Fails

Installation of Windows XP operating system will fail if the mass storage driver to be installed is not selected in the task

Sequence. To do this in the Apply Driver Packages step ensure that you select the Mass Storage Driver that is required

for the operating system installation.

KVM Over Wireless

Anytime the user selects Tools Link Preference → OS owns Wireless, control of the wireless link is transferred from the

Intel Management Engine to the operating system. (ME gains control of the wireless link anytime a shutdown or reboot

command is selected from Tools Power Control.)

Whenever ME is given control of the wireless link (Link Preference), a timeout value is supplied that indicates how long

ME is to maintain control of the wireless link, after which, control is given back to the OS. For example, a user selects

Reboot To OS to reboot the client operating system.

In order to maintain the KVM link, ME is first given control of the wireless link. The timeout is set by default to 10 miniutes

to provide ample time for the system to complete the reboot process. ME will maintain control even after the OS has

rebooted if the reboot completes in under 10 minutes. To give control back to the OS immediately, the user must select

Tools → Link Preference → OS owns Wireless. In that case, the KVM connection will be lost during the transfer

process. To re-establish the connection, the user must select Connection → Start. Also note that when control of the

wireless link is automatically reverted back as a result of the Link Preference Timeout expiring, there is no loss of

connectivity. There are individual timeout values for the each shutdown/reboot operation (defined in KVMView

app.config settings) that can be configured externally:

• LPTImeoutRebootToOS

• LPTimeoutRebootToBIOS

• LPTimeoutRebootToDiagnostics

• LPTimeoutRebootWithIDER

• LPTimeoutShutdown

For more information, see http://software.intel.com/sites/manageability/AMT_Implementation_and_Reference_Guide/

DOCS/Implementation%20and%20Reference%20Guide/default.htm.