Users Guide

Troubleshooting CCTK 99
Troubleshooting CCTK
This section describes how to troubleshoot while running Client
Configuration Toolkit.
Running CCTK
If you are running CCTK on a Windows system, ensure that you have
administrator privileges. If you are running CCTK on a Linux system,
ensure that you are logged on as a root user.
If you do not have administrator privilege on a 32-bit system where you run
CCTK, the following error message is displayed: “Required BIOS interface
not found.”
If you do not have administrator privilege on a 64-bit system where you run
CCTK, the following error message is displayed: “HAPI load error.”
Running CCTK on 32-bit and 64-bit Supported
System
Ensure that you are running CCTK.exe based on the architecture of the
system. If you are running CCTK in a 32-bit supported system, in the
installation directory, navigate to the X86 directory and run CCTK
commands. If you are running CCTK.exe on a 64-bit supported system,
navigate to the x86_64 directory, and run CCTK commands.
If you are running CCTK for 32-bit supported systems on a 64-bit supported
system, the following error message is displayed: “HAPI Driver Load Error.”
If you are running CCTK for 64-bit supported systems on a 32-bit
supported system, the following error message is displayed: “Not a valid
Win32 application.”