Users Guide

The rear panel access does not work. Why?
The front panel setting is enabled by CMC, and a monitor is currently connected to the front panel.
Only one connection is allowed at a time. The front panel connection has precedence over ACI and the rear panel. For more information
about connection precedence, see iKVM Connection Precedences.
The message "User has been disabled as another appliance is currently tiered" appears on the monitor connected to the rear panel.
Why?
A network cable is connected to the iKVM ACI port connector and to a secondary KVM appliance.
Only one connection is allowed at a time. The ACI tiering connection has precedence over the rear panel monitor connection. The
precedence order is front panel, ACI, and then rear panel.
The iKVM’s amber LED is blinking. Why?
There are three possible causes:
• There is problem with the iKVM, for which the iKVM requires reprogramming. To x the problem, follow the instructions for updating
iKVM rmware.
• The iKVM is reprogramming the CMC Console Interface. In this case, the CMC Console is temporarily unavailable and represented by
a yellow dot in the OSCAR interface. This process takes up to 15 minutes.
• The iKVM rmware has detected a hardware error. For additional information, view the iKVM status.
The iKVM is tiered through the ACI port to an external KVM switch, but all of the entries for the ACI connections are unavailable.
All of the states are showing a yellow dot in the OSCAR interface.
The front panel connection is enabled and has a monitor connected. Because the front panel has precedence over all other iKVM
connections, the ACI and rear panel connectors are disabled.
To enable your ACI port connection, you must rst disable front panel access or remove the monitor connected to the front panel. The
external KVM switch OSCAR entries become active and accessible.
To disable the front panel using the Web interface, go to iKVM > Setup tab, clear the Front Panel USB/Video Enabled option, and click
Apply.
To disable the front panel using RACADM, open a serial/Telnet/SSH text console to CMC, log in, and type:
racadm cong -g cfgKVMInfo -o cfgKVMFrontPanelEnable 0
In the OSCAR menu, the Dell CMC connection displays a red X, and it is not possible to connect to CMC. Why?
There are two possible causes:
• The Dell CMC console has been disabled. In this case, enable it using either the CMC Web interface or RACADM.
• CMC is unavailable because it is initializing, switching over to the standby CMC, or reprogramming. In this case, simply wait until
CMC nishes initializing.
The slot name for a server is displayed as "Initializing" in OSCAR, and it cannot be selected it. Why?
Either the server is initializing or the iDRAC on that server failed initialization.
Initially, wait for 60 seconds. If the server is still initializing, the slot name appears as soon as initialization is complete, and the server can be
selected.
Frequently Asked Questions
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