Users Guide

Executing Power Control Operations on an IOM..................................................................... 239
16 Troubleshooting and Recovery...................................................................240
Gathering Configuration Information, Chassis Status, and Logs Using RACDUMP...................... 240
Supported Interfaces.................................................................................................................. 240
Downloading SNMP Management Information Base (MIB) File................................................241
First Steps to Troubleshoot a Remote System.................................................................................241
Power Troubleshooting..............................................................................................................242
Troubleshooting Alerts..................................................................................................................... 243
Viewing Event Logs...........................................................................................................................243
Viewing Hardware Log................................................................................................................243
Viewing CMC Log and Enhanced Chassis Log..........................................................................244
Using Diagnostic Console................................................................................................................ 245
Resetting Components.....................................................................................................................246
Saving or Restoring Chassis Configuration..................................................................................... 246
Troubleshooting Network Time Protocol (NTP) Errors...................................................................247
Interpreting LED Colors and Blinking Patterns................................................................................248
Troubleshooting Non-responsive CMC.......................................................................................... 250
Observing LEDs to Isolate the Problem.....................................................................................250
Obtain Recovery Information From DB-9 Serial Port............................................................... 250
Recovering Firmware Image....................................................................................................... 251
Troubleshooting Network Problems................................................................................................251
Resetting Administrator Password................................................................................................... 252
17 Using LCD Panel Interface............................................................................ 255
LCD Navigation.................................................................................................................................256
Main Menu................................................................................................................................... 257
LCD Setup Menu......................................................................................................................... 257
Language Setup Screen..............................................................................................................258
Default Screen.............................................................................................................................258
Graphical Server Status Screen.................................................................................................. 258
Graphical Module Status Screen................................................................................................ 259
Enclosure Menu Screen..............................................................................................................259
Module Status Screen................................................................................................................. 259
Enclosure Status Screen............................................................................................................. 259
IP Summary Screen.....................................................................................................................260
Diagnostics....................................................................................................................................... 260
LCD Hardware Troubleshooting......................................................................................................260
Front Panel LCD Messages...............................................................................................................262
LCD Error Messages..........................................................................................................................262
LCD Module and Server Status Information.................................................................................... 267