Owner's Manual

Using the CMC Web Interface 247

Troubleshooting CMC

The CMC Web interface provides tools for identifying, diagnosing, and fixing

problems with your chassis. For more information about troubleshooting,

see "Troubleshooting and Recovery."

The following message is

displayed for unknown reasons:

Remote Access: SNMP

Authentication Failure

Why does this happen?

As part of discovery, IT Assistant attempts to verify

the device’s get and set community names. In IT

Assistant, you have the get community name =

public and the set community name = private. By

default, the community name for the CMC agent

is public. When IT Assistant sends out a set

request, the CMC agent generates the SNMP

authentication error because it only accepts

requests from community = public.

You can change the CMC community name using

RACADM.

To see the CMC community name, use the

following command:

racadm getconfig -g cfgOobSnmp

To set the CMC community name, use the

following command:

racadm config -g cfgOobSnmp -o

cfgOobSnmpAgentCommunity

To prevent SNMP authentication traps from being

generated, you must input community names that

are accepted by the agent. Since CMC only allows

one community name, you must input the same

get and set community name for IT Assistant

discovery setup.

Table 5-65. Managing and Recovering a Remote System

(continued)

Question Answer