User's Manual

Using the CMC Directory Service 271
What can I do if I cannot log
into CMC using Active Directory
authentication?
How do I troubleshoot the issue?
1 Ensure that you use the correct user
domain name during a login and not
the NetBIOS name.
2 If you have a local CMC user account, log
into CMC using your local credentials.
After you are logged in, perform the
following steps:
a Ensure that you have checked the Enable
Active Directory
check box on the CMC
Active Directory configuration page.
b Ensure that the DNS setting is correct on
the CMC Networking configuration page.
c Ensure that you have uploaded the Active
Directory certificate from your Active
Directory root certificate authority-signed
certificate to CMC.
d Check the Domain Controller SSL
certificates to ensure that they have
not expired.
e Ensure that your CMC Name ,
Root Domain Name , and CMC Domain
Name match your Active Directory
environment configuration.
f Ensure that the CMC password has a
maximum of 127 characters. While CMC
can support passwords of up to
256 characters, Active Directory only
supports passwords that have a maximum
length of 127 characters.
Table 8-9. Using CMC With Active Directory: Frequently Asked Questions (continued)
Question Answer