Users Guide

Table Of Contents
Troubleshooting and Recovery
This section explains how to perform tasks related to recovering and troubleshooting problems on the remote system using the
CMC web interface.
Viewing chassis information.
Viewing the event logs.
Gathering configuration information, error status, and error logs.
Using the diagnostic console.
Managing power on a remote system.
Managing Lifecycle Controller jobs on a remote system.
Reset components.
Troubleshooting Network Time Protocol (NTP) problems.
Troubleshooting network problems.
Troubleshooting alerting problems.
Resetting forgotten administrator password.
Saving and restoring Chassis configuration settings and certificates.
Viewing error codes and logs.
NOTE: WinRM support for Microsoft is not available for Windows 10 client, use Power Shell instead of WinRM.
Topics:
Resetting Forgotten Administrative Password
Gathering Configuration Information, Chassis Status, and Logs Using RACDUMP
First Steps to Troubleshoot a Remote System
Troubleshooting Alerts
Viewing Event Logs
Using Diagnostic Console
Resetting Components
Saving or Restoring Chassis Configuration
Troubleshooting Network Time Protocol Errors
Interpreting LED Colors and Blinking Patterns
Troubleshooting Non-responsive CMC
Troubleshooting Network Problems
Troubleshooting Controller
Hotplugging enclosures in fault-tolerant chassis
Resetting Forgotten Administrative Password
The following procedure explains how to reset the forgotten administrative password:
Remove CMC module from the chassis
Short the Password recovery header pins using jumper
Re-insert the CMC module to chassis, after the CMC is in online state, the default credential is active (User Name: root/
Password: calvin)
Login to CMC using default credential and change the password
After the password is changed, remove CMC module and jumper from Password recovery header
Re-insert the CMC module to chassis, after the CMC is in online state, the new credential is active
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