Users Guide

Table Of Contents
Chapter 17: Troubleshooting and Recovery................................................................................ 196
Resetting Forgotten Administrative Password........................................................................................................ 196
Gathering Configuration Information, Chassis Status, and Logs Using RACDUMP........................................197
Supported Interfaces................................................................................................................................................ 197
Downloading SNMP Management Information Base File.................................................................................197
First Steps to Troubleshoot a Remote System........................................................................................................ 198
Power Troubleshooting............................................................................................................................................ 198
Troubleshooting Alerts................................................................................................................................................... 199
Viewing Event Logs.........................................................................................................................................................199
Viewing Hardware Log............................................................................................................................................. 199
Viewing Chassis Log.................................................................................................................................................200
Using Diagnostic Console............................................................................................................................................. 200
Resetting Components...................................................................................................................................................201
Saving or Restoring Chassis Configuration...............................................................................................................201
Troubleshooting Network Time Protocol Errors...................................................................................................... 201
Interpreting LED Colors and Blinking Patterns........................................................................................................ 202
Troubleshooting Non-responsive CMC..................................................................................................................... 204
Observing LEDs to Isolate the Problem...............................................................................................................204
Obtain Recovery Information from DB-9 Serial Port....................................................................................... 204
Recovering Firmware Image...................................................................................................................................205
Troubleshooting Network Problems...........................................................................................................................205
Troubleshooting Controller...........................................................................................................................................205
Hotplugging enclosures in fault-tolerant chassis.................................................................................................... 206
Chapter 18: Using LCD Panel Interface...................................................................................... 207
LCD Navigation................................................................................................................................................................207
Main Menu.................................................................................................................................................................. 208
KVM Mapping Menu.................................................................................................................................................208
DVD Mapping............................................................................................................................................................. 208
Enclosure Menu.........................................................................................................................................................208
IP Summary Menu.....................................................................................................................................................209
Settings....................................................................................................................................................................... 209
Diagnostics........................................................................................................................................................................ 210
Front Panel LCD Messages...........................................................................................................................................210
LCD Module and Server Status Information............................................................................................................. 210
Chapter 19: Frequently Asked Questions.................................................................................... 215
RACADM............................................................................................................................................................................215
Managing and Recovering a Remote System........................................................................................................... 216
........................................................................................................................................................................................217
Active Directory............................................................................................................................................................... 217
FlexAddress and FlexAddressPlus................................................................................................................................217
IOM......................................................................................................................................................................................218
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