Users Guide

Troubleshooting and Recovery
This section explains how to perform tasks related to recovering and troubleshooting problems on the remote system using the CMC web
interface.
• Viewing chassis information.
• Viewing the event logs.
• Gathering configuration information, error status, and error logs.
• Using the diagnostic console.
• Managing power on a remote system.
• Managing Lifecycle Controller jobs on a remote system.
• Reset components.
• Troubleshooting Network Time Protocol (NTP) problems.
• Troubleshooting network problems.
• Troubleshooting alerting problems.
• Resetting forgotten administrator password.
• Saving and restoring Chassis configuration settings and certificates.
• Viewing error codes and logs.
NOTE: WinRM support for Microsoft is not available for Windows 10 client, use Power Shell instead of WinRM.
Topics:
• Resetting Forgotten Administrative Password
• Gathering Configuration Information, Chassis Status, and Logs Using RACDUMP
• First Steps to Troubleshoot a Remote System
• Troubleshooting Alerts
• Viewing Event Logs
• Using Diagnostic Console
• Resetting Components
• Saving or Restoring Chassis Configuration
• Troubleshooting Network Time Protocol (NTP) Errors
• Interpreting LED Colors and Blinking Patterns
• Troubleshooting Non-responsive CMC
• Troubleshooting Network Problems
• Troubleshooting Controller
Resetting Forgotten Administrative Password
The following procedure explains how to reset the forgotten administrative password:
• Remove CMC module from the chassis
• Short the Password recovery header pins using jumper
• Re-insert the CMC module to chassis, after the CMC is in online state, the default credential is active (User Name: root/ Password:
calvin)
• Login to CMC using default credential and change the password
• After the password is changed, remove CMC module and jumper from Password recovery header
• Re-insert the CMC module to chassis, after the CMC is in online state, the new credential is active
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