Users Guide

• Problem: Storage module is not detected on insertion. Storage module inserted and the associated
server powered on, is not detected
Resolution: . Ensure that the associated server is power cycled after the storage module is inserted.
• Problem: Storage module is inserted and the associated server is power cycled, but the storage
module is not detected.
Resolution: Check the chassis log for more details about the failure. Verify if there is any hardware
failure such as no detection of cable spool or RAID.
• Problem: Storage Amber LED blinks.
Resolution: Ensure that the storage module is inserted properly and check the chassis log for warning
messages. This error can be cleared only if the underlying fault is addressed and the associated host is
power cycled with the sled removed or through a sled virtual reseat.
Problem: Storage module RAID firmware update is not effective.
Resolution: When in split-dual host mode, each host that is connected to the storage sled RAID must
be power cycled for the RAID firmware change to be effective.
• Problem: PCIe slot reassignment option is disabled in the GUI.
Resolution: Ensure that all hosts in the chassis are powered on. If you attempt changing this setting
from RACADM while a host is powered on, an error message is displayed. The chassis configuration
administrator privilege is required to change this setting.
• Problem: PCIe slot reassignment enabled and host is powered on, but the PCIe slots are not powered
on.
Resolution: Check the Chassis Log for warning messages associated with outdated BIOS, iDRAC, or
unsupported host.
• Problem: Not able to import, export, or delete storage module licenses.
Resolution: Chassis configuration privilege is required to import, export, and delete storage module
licenses.
Resetting Forgotten Administrator Password
CAUTION: Many repairs may only be done by a certified service technician. Perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed
by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that
came with the product.
To perform management actions, a user with Administrator privileges is required. The CMC software has
a user account password protection security feature that may be disabled if the administrator account
password is forgotten. If the administrator account password is forgotten, it can be recovered using the
J_PWORD jumper on the CMC board.
The CMC board has a two-pin password reset connector as shown in the following figure. If a jumper is
installed in the reset connector, the default administrator account and password is enabled and set to the
default values of username: root and password: calvin. The administrator account is reset
regardless if the account has been removed, or if the password was changed.
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