User's Manual

196 Using the CMC With Microsoft Active Directory
What can I do if I cannot log into
the CMC using Active Directory
authentication? How do I
troubleshoot the issue?
1 Ensure that you use the correct user domain
name during a login and not the NetBIOS
name.
2 If you have a local CMC user account, log
into the CMC using your local credentials.
After you are logged in, perform the following
steps:
a Ensure that you have checked the Enable
Active Directory
check box on the CMC
Active Directory configuration page.
b Ensure that the DNS setting is correct on
the CMC Networking configuration page.
c Ensure that you have uploaded the Active
Directory certificate from your Active
Directory root certificate authority-signed
certificate to the CMC.
d Check the Domain Controller SSL
certificates to ensure that they have not
expired.
e Ensure that your CMC Name , Root
Domain Name
, and CMC Domain Name
match your Active Directory environment
configuration.
f Ensure that the CMC password has a
maximum of 127 characters. While the
CMC can support passwords of up to 256
characters, Active Directory only supports
passwords that have a maximum length of
127 characters.
Table 7-9. Using CMC With Active Directory: Frequently Asked Questions (continued)
Question Answer