White Papers

Diagnostics VRTX Chassis

Troubleshooting VRTX Components

The following procedures describe how to troubleshoot the following components:

 Power supply modules

 Fan module

 CMC module

 Network switch module

Troubleshooting Power Supply Modules

The power supply modules are hot-pluggable. It is highly recommended to hot-plug one PSU at a time,

because removal of two or more PSUs may cause the Chassis or the Server to automatically turn off

on the basis of Power Supply Redundancy Configuration. The PSUs may take few minutes to initialize.

Therefore, it is advised to hot-plug the PSU only one at a time. The CMC1.0 for PowerEdge VRTX

supports 1100W PSUs, which require either 110V or 220V input level.

The PSUs have an AC indicator which is green when connected to the PSU. If the LED is not

illuminated, it implies that AC supply is not available to the PSU. This may be a fault in the PSU, the

power grid supplying the input power, or in the input cable connected to the PSUs.

After the PSU are installed, all the LEDs in the PSUs indicate a healthy PSU, and the chassis health

shows no critical events, then the Chassis is ready for operation. If the chassis has issues turning on

any modules or the chassis itself, check the Chassis Log, SEL Log, Chassis Log, or the LCD for further

information to assist in troubleshooting.

The racadm getmodinfo command gets the health of the components in the VRTX Chassis. The

following is an example of the command and sample output:

$ getmodinfo

Chassis Present ON OK PLST005

Main-Board Present ON OK N/A

Storage Present ON OK PLST005

Fan-1 Present ON OK N/A

Fan-2 Present ON OK N/A

Fan-3 Present ON OK N/A

Fan-4 Present ON OK N/A

Fan-5 Present ON OK N/A

Fan-6 Present ON OK N/A

Blower-1 Present ON OK N/A

Blower-2 Present ON OK N/A

Blower-3 Present ON OK N/A

Blower-4 Present ON OK N/A

PS-1 Present Online OK N/A

PS-2 Present Online OK N/A

PS-3 Present Online OK N/A

PS-4 Present Online OK N/A

CMC-1 Present Standby OK N/A

CMC-2 Present Primary OK N/A