Installation manual

68 | Contacting Technical Support
www.dell.com | support.dell.com
Locating Serial Numbers
• The chassis serial number is below the barcode on the sticker on the back of the chassis.
• The serial numbers for the RPM, line cards, fan tray, and power supply units are below the barcode on
the sticker on the front of each component.
Requesting a Hardware Replacement
To request replacement hardware, follow these steps:
Technical Documentation Log in to iSupport, and select the Documents tab. This page can be accessed without
logging in via the Documentation link on the iSupport page.
Contact Information E-mail: [e-mail]
Web: www.force10networks.com/support/
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800
Step Task
1 Determine the part number and serial number of the component. To list the numbers for all components installed in
the chassis, use the show inventory command.
NOTE: The serial numbers of fan trays and AC power supplies will not appear in the hardware inventory listing.
Check the failed component for the attached serial number label.
NOTE: Quickly reinsert the fan tray back into the chassis once you have noted the serial number.
2 Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case
by:
• Using the Create Service Request form on the iSupport page (see Contacting the Technical Assistance Center on
page 67 ).
• Contacting Dell Networking directly by E-mail or by phone (see Contacting the Technical Assistance Center on
page 67 ). Provide the following information when using E-mail or phone:
• Part number, description, and serial number of the component.
• Your name, organization name, telephone number, fax number, and e-mail address.
• Shipping address for the replacement component, including a contact name, phone number, and e-mail address.
• A description of the failure, including log messages. This generally includes:
• the show tech command output
• the show trace and show trace hardware command output
• for line card issues, the show trace hardware linecard command output
• console captures showing any error messages
• console captures showing the troubleshooting steps taken
• saved messages to a syslog server, if one is used
• The support representative will validate your request and issue an RMA number for the return of the component.