User’s Guide
Table Of Contents
- Safety Instructions
- About Your Monitor
- Setting Up the Monitor
- Setting Up the Stand
- Operating the Monitor Webcam
- Organizing Your Cables
- Securing Your Monitor Using Kensington Lock (optional)
- Connecting Your Monitor
- Using the Tilt, Swivel, and Vertical Extension
- Rotating the Monitor
- Adjusting the Rotation Display Settings of Your System
- Removing the Monitor Stand
- VESA Wall Mounting (optional)
- Operating the Monitor
- Troubleshooting
- Appendix
88 │ Troub l esh ootin g
Headset with Mic
(3.5 mm combo
jack) not working
with monitor mute
/ unmute button
Headset with Mic
(3.5 mm combo jack)
has no response
when pressing the
monitor mute /
unmute button while
using UC App
Use UC App Mic icon to mute / unmute
When press either
Volume down /
Vol ume up or Mute
button, LED not
blink
When press either
Volume down /
Volume up or Mute
button, LED not blink
when connected to
HDMI or DP only
Connect USB upstream (USB A to B)
cable
Camera or Mic not
working
Camera or Mic not
working when
connected to HDMI
or DP only
Connect USB upstream (USB A to B)
cable
Microphone not
working or not
detected
Microphone not
working or not
detected on the
Voice recorder App
with Intel Gen 11th
CPU (Tiger Lake)
platform
• Disable Intel Smart Sound
Technology for USB Audio driver in
the Device Manager and re-boot the
PC
• Alternatively, download the latest
Audio Driver version for your
computer or notebook
• Unplug the 2-ring headphone from
the headphone jack. Plug in a 3-ring
headphone, or use the built-in
microphone
• Unplug the 2-ring microphone from
the headphone jack as this is not
supported. Use the built-in
microphone instead