Users Guide

[no] contact-person [first <first-name>] last <last-name>
Dell(conf-supportassist)#contact-person first john last doe
Dell(conf-supportassist-pers-john_doe)#
2 Configure the email addresses to reach the contact person.
SUPPORTASSIST PERSON mode
[no] email-address primary email-address [alternate email-address]
Dell(conf-supportassist-pers-john_doe)#email-address primary [e-mail]
Dell(conf-supportassist-pers-john_doe)#
3 Configure phone numbers of the contact person.
SUPPORTASSIST PERSON mode
[no] phone primary phone [alternate phone]
Dell(conf-supportassist-pers-john_doe)#phone primary [phone]
Dell(conf-supportassist-pers-john_doe)#
4 Configure the preferred method for contacting the person.
SUPPORTASSIST PERSON mode
preferred-method {email | no-contact | phone]
Dell(conf-supportassist-pers-john_doe)#preferred-method email
Dell(conf-supportassist-pers-john_doe)#
5 Configure the time frame for contacting the person.
SUPPORTASSIST PERSON mode
[no] time-zone zone +-HH:MM[start-time HH:MM] [end-time HH:MM]
Dell(conf-supportassist-pers-john_doe)#time-zone zone 01:24 start-time 12:00 end-time 23:00
Dell(conf-supportassist-pers-john_doe)#
Configuring SupportAssist Server
SupportAssist Server mode allows you to configure server name and the means of reaching the server. By default, a
SupportAssist server URL has been configured on the device. Configuring a URL to reach the SupportAssist remote server
should be done only under the direction of Dell SupportChange.
To configure SupportAssist server, use the following commands.
1 Configure the name of the remote SupportAssist Server and move to SupportAssist Server mode.
SUPPORTASSIST mode
[no] server server-name
Dell(conf-supportassist)#server default
Dell(conf-supportassist-serv-default)#
2 Configure a proxy for reaching the SupportAssist remote server.
SUPPORTASSIST SERVER mode
[no] proxy-ip-address {ipv4-address | ipv6-address}port port-number [ username userid
password [encryption-type] password ]
Dell(conf-supportassist-serv-default)#proxy-ip-address 10.0.0.1 port 90 username test
password 0 test1
Dell(conf-supportassist-serv-default)#
3 Enable communication with the SupportAssist server.
SUPPORTASSIST SERVER mode
SupportAssist 920