Reference Guide

Support and Service 13
RSA BSAFE SSL-J 6.2.6 Security Best Practices Guide
Support and Service
Access community and support information for your RSA BSAFE products on
RSA Link. RSA Link offers a knowledge base containing answers to common
questions and solutions to known problems, product documentation, community
discussions, and case management. Customers can also open support cases by sending
an email to
support@rsa.com.
RSA Ready
is a platform for customers, partners, and
RSA
enthusiasts to learn about
products certified to interoperate with
RSA
products including access to integration
guides.
Before You Contact Customer Support
Make sure you have direct access to the computer running your RSA product
software. Please have the following information available when you call:
Your current maintenance contract details.
The software version number of your RSA product.
The make and model of the machine on which the problem occurs.
The name and version of the operating system under which the problem occurs.