Users Guide

TroubleshootingNetXtreme User Guide
Broadcom
®
April 2019 • 2CS57XX-CDUM515 Page 160
Section 12: Troubleshooting
• Hardware Diagnostics
• Troubleshooting Checklist
• Checking for Network Link and Activity
• Checking if Current Drivers Are Loaded
• Running a Cable Length Test
• Testing Network Connectivity
• Broadcom Boot Agent
• Broadcom Advanced Server Program (BASP)
• Kernel Debugging over Ethernet
• Miscellaneous
Hardware Diagnostics
Loopback diagnostic tests are available for testing the adapter hardware. These tests provide access to the
adapter internal/external diagnostics, where packet information is transmitted across the physical link. For
Windows environments, see Running Diagnostic Tests).
BACS Diagnostic Tests Failures
If any of the following tests fail while running the diagnostic tests from the Running Diagnostic Tests tab in BACS,
this may indicate a hardware issue with the NIC or LOM that is installed in the system.
• Control Registers
• MII Registers
• EEPROM
• Internal Memory
• On-Chip CPU
• Interrupt
• Loopback - MAC
• Loopback - PHY
•Test LED
Below are troubleshooting steps that may help correct the failure.
1. Remove the failing device and reseat it in the slot, ensuring the card is firmly seated in the slot from front to
back.
2. Rerun the test.
3. If the card still fails, replace it with a different card of the same model and run the test. If the test passes on
the known good card, contact your hardware vendor for assistance on the failing device.