Dell™ OptiPlex™ 740 User’s Guide Models DCSM, DCNE, DCCY w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2007–2008 Dell Inc. All rights reserved.
Contents 1 Finding Information 2 Before You Begin. Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . Before Working Inside Your Computer 3 Mini Tower Computer . . . . . . . . . . . . . . . . . . . . . . 20 . . . . . . . . . . . . . . . . . . . . . . . . . .
Optical Drive Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Removing the Processor Installing the Processor Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . 83 85 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the Power Supply DC Power Connectors . . . 4 Desktop Computer . . . . . . . .
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the Processor Installing the Processor 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Small Form Factor Computer . . . . . . . . . . . . . . . . . . . . . About Your Small Form Factor Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 186 187 . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . LegacySelect Technology Control . Manageability . . . . . . . . . . . . . . . . . . . . . . 249 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249 Alert Standard Format . . . . . . . . . . Dell OpenManage™ IT Assistant . . . . . Dell OpenManage Client Instrumentation Security. . . . . . . . . . . . . . . . . 249 250 250 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring Your Hard Drives for RAID . . . Using the NVIDIA MediaShield ROM Utility Using NVIDIA MediaShield . . . . . . . . . . . . . . . . . . . . . . . . 270 271 272 . . . . . . . . . . . . . . . . . . . . 275 . . . . . . . . . . . . . . . . . . . . . . . 277 Enabling Cool ’n’ Quiet™ Technology . 7 Chassis Intrusion Switch Removing the Chassis Intrusion Switch . Mini Tower Computer . . . . Desktop Computer . . . . . Small Form Factor Computer 8 . . . . . . . . . . . . . . . . . . . . . . .
11 Replacing the Computer Cover . 12 Cleaning Your Computer . . . . . . . . . . . . . . . . . . . 297 . . . . . . . . . . . . . . . . . . . . . . . 299 Computer, Keyboard, and Monitor . Mouse . . . . . . . . . . . . . . . . . . . . . . 299 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299 Cleaning a Non-Optical Mouse . Cleaning an Optical Mouse . . . Floppy Drive . . . . . . . . . . . . . . . . . . . . . 299 300 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . . 314 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316 Keyboard Problems Fan Problems . Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . The computer does not start up The computer stops responding A program stops responding . . A program crashes repeatedly . A solid blue screen appears . .
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . ® ® Microsoft Windows XP . . . . . . . . . . . . . . . . . . . . . . . . 16 Microsoft® Windows® XP and Windows Vista® Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337 337 . . . . . . 339 . . . . . . . . . . . . . . . . 339 . . . . . . . . . . . . . . . . . . . . . . . . ® Windows® XP . . . . . . . . . . . . . . . . . . .
18 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 FCC Regulatory Model (U.S. Only) . Glossary 353 . . . . . . . . . . . . . . . . 355 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
1 Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? Find It Here • • • • Drivers and Utilities Media NOTE: The Drivers and Utilities media may be optional and may not ship with your computer.
What Are You Looking For? Find It Here • • • • • • • • Quick Reference Guide NOTE: This document may be optional and may not ship with your computer. How to set up my computer Basic troubleshooting information How to run the Dell Diagnostics Error codes and diagnostic lights Tools and utilities Additional information about setting up my computer How to troubleshoot and solve problems How to remove and install parts NOTE: This document is available as a PDF at support.dell.com.
What Are You Looking For? Find It Here • Service Tag and Express Service Code Service Tag and Microsoft® Windows® License • Microsoft Windows License Label NOTE: Your computer’s Service Tag and Microsoft® Windows® License labels are located on your computer. Your computer’s Service Tag contains both a Service Tag number and an Express Service Code. • Use the Service Tag to identify your computer when you use support.dell.com or contact support.
What Are You Looking For? Find It Here • Solutions — Troubleshooting hints and tips, articles Dell Support Website — support.dell.com from technicians, online courses, and frequently asked NOTE: Select your region or business segment to view the questions appropriate support site.
What Are You Looking For? Find It Here • How to find information about my computer and its components Windows Welcome Center • How to connect to the Internet • How to add user accounts for different people • How to transfer files and settings from another computer COMMENT • How to use Microsoft Windows XP or Windows Vista® • How to work with programs and files • How to personalize my desktop The Windows Welcome Center automatically appears when you use the computer for the first time.
What Are You Looking For? Find It Here • How to reinstall my operating system Operating System Media NOTE: The Operating System media may be optional and may not ship with your computer. The operating system is already installed on your computer. To reinstall your operating system, use the Operating System media. See "Reinstalling Microsoft® Windows Vista® and Windows® XP" on page 307.
2 Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Turning Off Your Computer" on page 19 and "Before Working Inside Your Computer" on page 20. • You have read the safety information in your Dell™ Product Information Guide. • A component can be replaced by performing the removal procedure in reverse order.
Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket.
3 Mini Tower Computer About Your Mini Tower Computer Front View 1 2 3 10 9 8 4 5 6 7 Mini Tower Computer 21
1 optical drive (optional) Insert media (if supported) into this drive. 2 Flexbay drive Can contain an optional floppy drive or an optional media card reader. 3 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras, or for bootable USB devices (see "System Setup" on page 257 for more information on booting to a USB device).
Back View 1 2 3 4 5 6 Mini Tower Computer 23
1 cover release latch This latch allows you to open the computer cover. 2 padlock ring Insert a padlock to lock the computer cover. 3 voltage selection switch Your computer is equipped with a manual voltage-selection switch. To help avoid damaging a computer with a manual voltage selection switch, set the switch for the voltage that most closely matches the AC power available in your location. .
Back-Panel Connectors 1 2 3 4 5 6 9 8 7 1 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. NOTE: The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address. For more information, see "System Setup Options" on page 258.
6 line-in connector Use the line-in connector to attach a record/playback device such as a cassette player, CD player, or VCR. On computers with a sound card, use the connector on the card. 7 USB 2.0 connectors (5) Use the back USB connectors for devices that typically remain connected, such as printers and keyboards. 8 video connector Plug the cable from your VGA-compatible monitor into the blue connector. NOTE: If you purchased an optional graphics card, this connector will be covered by a cap.
3 4 2 1 5 6 7 1 optical drive 2 floppy drive 3 power supply 4 chassis intrusion switch (optional) 5 system board 6 heat sink assembly 7 hard drive Mini Tower Computer 27
System Board Components 2 1 3 22 4 21 20 19 5 18 6 17 7 16 15 14 28 13 Mini Tower Computer 12 11 10 9 8
1 speaker connector (INT_SPKR) 2 processor socket (CPU) 3 memory module connectors (DIMM_1, DIMM_2, DIMM_3, DIMM_4) 4 power connector (PW_12V_A1) 5 SATA drive connectors (SATA2, SATA3) 6 SATA drive connectors (SATA0, SATA1) 7 front-panel connector (FRONTPANEL) 8 power connector (POWER1) 9 10 CMOS reset jumper (RTCRST) 11 battery socket (BATTERY) 12 internal USB (USB1) 13 PCI Express x16 connector (SLOT1) 14 standby power (AUX_PWR_LED) 15 PCI connector (SLOT2) 16 PCI Express x1 conn
Mini Tower Computer
Mini Tower Computer (Model #DCSM) Specifications . Microprocessor Microprocessor type AMD Phenom™ processors NOTE: The AMD Phenom processor requires the 8-Mb NVRAM chip and is therefore available only on models that include the 8-Mb NVRAM chip. If your computer has the 8-Mb NVRAM chip and the AMD Phenom processor, the word enhanced appears in the title on the BIOS splash screen and the system setup program screens.
Computer Information Address bus width 40 bits DMA channels eight Interrupt levels 24 BIOS chip (NVRAM) 8 Mb or 4 Mb NOTE: The AMD Phenom processor requires the 8-Mb NVRAM chip and is therefore available only on models that include the 8-Mb NVRAM chip. If your computer has the 8-Mb NVRAM chip and the AMD Phenom processor, the word enhanced appears in the title on the BIOS splash screen and the system setup program screens.
Expansion Bus Bus speed PCI: 133 MB/s PCI Express x16: 40 GB/s bidirectional speed PCI Express x1: 2.5 Gbps SATA: 1.5 Gbps and 3.0 Gbps USB: 480-Mbps high speed, 12-Mbps full speed, 1.
Connectors Network adapter RJ45 connector Optional PS/2 with secondary serial two 6-pin mini-DINs port adapter NOTE: This option uses one of the PCI slots. USB two front-panel and five back-panel USB 2.0–compliant connectors Audio two connectors for line-in and line-out; two front-panel connectors for headphones and microphone System board connectors: SATA four 7-pin connectors Floppy drive 34-pin connector Serial 24-pin connector for optional second serial port card Fan 5-pin connector PCI 2.
Key Combinations or displays a boot device menu that allows the user to enter a device for a single boot (during start-up only) as well as options to run hard-drive and system diagnostics starts the RAID setup menu if RAID is turned on in the system setup program disables computer password at start-up (after correct password is entered) Controls and Lights Power control front of chassis - push button Power light (within the power button) green light — B
Physical Height 41.4 cm (16.3 inches) Width 18.5 cm (7.3 inches) Depth 43.9 cm (17.3 inches) Weight 12.34 kg (27.2 lb) Environmental Temperature: Operating 10° to 35°C (50° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 0.5 octave/min Storage 0.5 G at 3 to 200 Hz at 1 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 50.
I/O Panel Removing the I/O Panel CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. NOTE: Note the routing of all cables as you remove them so that you can re-route them correctly when installing the new I/O panel. 1 Follow the procedures in "Before You Begin" on page 19.
1 2 3 4 5 1 I/O panel release button 2 securing screw 4 I/O cable connector 5 pull-loop 3 I/O panel Replacing the I/O Panel To replace the I/O panel, follow the removal procedure in the reverse order. NOTE: Use the guides on the I/O panel bracket to help position the I/O panel in place, and use the notch on the I/O panel bracket to help seat the panel.
Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. 1 Follow the procedures in "Before You Begin" on page 19. 2 Lay the computer on its side as shown in the illustration. 3 Locate the cover release latch shown in the illustration.
1 2 3 1 40 security cable slot Mini Tower Computer 2 cover release latch 3 padlock ring
PCI, PCI Express Cards, and PS/2 Serial Port Adapters CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
2 1 3 4 6 5 1 card retention latch 2 alignment guide 3 card 4 card-edge connector 5 card connector 6 release tab 3 If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 5. 4 If you are replacing a card that is already installed in the computer, remove the card (see "Removing a PCI Card" on page 44). If necessary, disconnect any cables connected to the card. Then continue with step 6. 5 Prepare the new card for installation.
2 1 3 4 1 fully seated card 4 bracket caught outside of slot 2 not fully seated card 3 bracket within slot 7 Secure the card(s) by closing the card retention latch and snapping it into place. NOTICE: Do not route card cables over the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 8 Connect any cables that should be attached to the card. 9 Replace the computer cover (see "Replacing the Computer Cover" on page 297).
Connect the network cable to the network adapter card’s connectors. Do not connect the network cable to the integrated network connector on the back panel of the computer. b 12 Install any drivers required for the card as described in the card documentation. Removing a PCI Card 1 Follow the procedures in "Before You Begin" on page 19 2 Gently push the release tab on the card retention latch from the inside to pivot the latch open. The latch will remain in the open position.
• The notch in the top of the card or filler bracket fits around the alignment guide. 2 1 3 4 1 fully seated card 4 bracket caught outside of slot 2 not fully seated card 3 bracket within slot 7 Secure the card(s) by closing the card retention latch and snapping it into place. 8 Replace the computer cover (see "Replacing the Computer Cover" on page 297). 9 Uninstall the card’s driver. See the documentation that came with the card for instructions.
PCI Express Cards Your computer supports one PCI Express x16 card and one PCI Express x1 card. See "System Board Components" on page 28 for the location of the PCI Express card slots. 1 3 2 6 4 5 1 PCI Express x1 card 2 PCI Express x16 card 3 PCI Express x16 DVI card 4 PCI Express x1 card slot 5 PCI Express x16 card slot 6 PCI Express x16 DVI card slot If you are replacing a card, uninstall the driver for the existing card. See the documentation that came with the card for instructions.
2 1 3 4 6 5 1 card retention latch 2 alignment guide 3 card 4 card-edge connector 5 card connector 6 release tab 2 Gently push the release tab on the card retention latch from the inside to pivot the latch open. The latch will remain in the open position. 3 If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 5.
1 2 1 PCI Express x1 card 2 PCI Express x1 card connector 2 1 3 4 48 1 fully seated card 4 bracket caught outside of slot Mini Tower Computer 2 not fully seated card 3 bracket within slot
7 Before you close the card retention mechanism, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide. 8 Close the card retention latch and gently press until it clicks into place. NOTICE: Do not route card cables over the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment.
2 1 3 4 6 5 1 card retention latch 2 alignment guide 3 card 4 card-edge connector 5 card connector 6 release tab 3 If necessary, disconnect any cables connected to the card. 4 Grasp the card by its top corners, and ease it out of its connector. 5 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer.
Installing PCI Express x16 Cards and DVI-Cards 1 Follow the procedures in "Before You Begin" on page 19. 2 If you are replacing a PCI Express x16 card, remove the installed card (see "Removing PCI Express x16 Cards and DVI-Cards" on page 54). NOTE: See the documentation that came with the card for information on configuring the card, making internal connections, or customizing it for your computer. 3 Prepare the card for installation.
1 2 3 1 52 PCI Express x16 card Mini Tower Computer 2 DVI-card connector 3 PCI Express x16 card connector
2 1 3 4 1 fully seated card 4 bracket caught outside of slot 2 not fully seated card 3 bracket within slot 5 Connect any cables that should be attached to the card. NOTICE: Do not route card cables over the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 6 Before you close the card retention mechanism, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar.
10 If you installed a network adapter card and want to turn off the integrated network adapter: a Enter system setup, select Integrated NIC from the Onboard Devices group, and change the setting to Off (see "System Setup" on page 257). b Connect the network cable to the network adapter card’s connectors. Do not connect the network cable to the integrated network connector on the back panel of the computer. 11 Install any drivers required for the card as described in the card documentation.
6 While pressing the lever, pull the removal pull tab up and remove the card out of the card connector. 2 3 4 5 1 7 6 1 PCI Express x16 DVI-card 2 removal pull tab 3 DVI-card connector 4 lever 5 securing slot 6 securing tab 7 PCI Express x16 card connector 7 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer.
b Connect external audio devices to the audio connectors on the back panel of the computer. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 13 If you removed a network-adapter card connector: a Enter system setup, select Integrated NIC from the Onboard Devices group, and change the setting to On (see "System Setup" on page 257). b Connect the network cable to the integrated network connector on the back panel of the computer.
2 1 1 card retention latch 2 alignment guide 3 Remove the filler bracket (if applicable). NOTE: See the documentation that came with the PS/2 serial port adapter for information on configuring the adapter, making internal connections, or customizing it for your computer. 4 Align the PS/2 serial-port adapter bracket in the retention slot and press down firmly. Ensure that the adapter is fully seated in the slot.
2 1 3 4 1 fully seated card 4 bracket caught outside of slot 2 not fully seated card 3 bracket within slot Before you close the card retention mechanism, ensure that: • The tops of all adapters and filler brackets are flush with the alignment bar. • The notch in the top of the adapter or filler bracket fits around the alignment guide. 5 Close the card retention latch and gently press until it snaps into place. NOTICE: Do not route cables over any installed cards.
2 1 1 card retention latch 2 alignment guide 3 Disconnect the PS/2 serial adapter cable from the system board (see "System Board Components" on page 28). 4 If necessary, disconnect any external cables connected to the adapter. 5 Grasp the PS/2 serial-port adapter bracket by its top corners, and ease it out of its retention slot. 6 If you are removing the adapter permanently, install a filler bracket in the empty card-slot opening.
Mini Tower Computer
Drives Your computer supports: • Two SATA (Serial ATA) hard drives • One optional floppy drive or Media Card Reader • Two optical drives 2 1 3 1 optical drive 2 floppy drive or media card reader 3 hard drive General Installation Guidelines NOTE: Connect the first SATA hard drive to the blue SATA0 connector. Connect SATA hard drives to the connectors labeled "SATA0" or "SATA1.
Connecting Drive Cables When you install a drive, you connect two cables—a DC power cable and a data cable—to the back of the drive and to the system board. Drive Interface Connectors Serial ATA Connector 1 2 1 interface cable connector 2 interface connector Interface connectors are keyed for correct insertion.
Connecting and Disconnecting Drive Cables When connecting and disconnecting a SATA data cable, hold the cable by the black connector at each end. Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. NOTICE: To avoid damage to the drive, do not set it on a hard surface.
2 1 3 1 hard-drive cable 2 hard-drive cable on system board 3 power cable 4 Press in on the blue release tabs on each side of the drive and slide the drive up and out of the computer.
2 1 1 hard drive 2 release tabs (2) Installing a Hard Drive 1 Unpack the replacement hard drive, and prepare it for installation. 2 Follow the procedures in "Before You Begin" on page 19. 3 If your replacement hard drive does not have the plastic hard-drive bracket attached: a Remove the bracket from the existing drive by gently spreading the plastic hard-bracket and removing the hard drive.
1 2 1 hard drive 2 hard-drive bracket 1 2 3 4 1 hard drive 4 bracket alignment tabs 2 hard drive mounting holes 3 hard-drive bracket 4 Carefully slide the hard drive into the drive bay until it clicks into place.
5 Connect the power and hard-drive cables to the drive. 6 Check all connectors to be certain that they are properly cabled and firmly seated. 7 Replace the computer cover (see "Replacing the Computer Cover" on page 297). 8 If the drive you just installed is the primary drive, insert a bootable medium into your boot drive. See the documentation that came with the drive for instructions on installing any software required for drive operation.
Adding a Second Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it.
7 Connect the power and SATA cables to the drives. 8 Locate and connect a SATA cable to the SATA1 connector on the system board (see "System Board Components" on page 28 for mini tower computers).
2 1 3 1 hard-drive data cable 2 hard-drivedata cable on system board 3 hard-drive power cable 9 Replace the computer cover (see "Replacing the Computer Cover" on page 297). Drive-Panel Inserts If you are installing a new floppy drive, media card reader, or optical drive instead of replacing a drive, remove the drive-panel inserts. 1 Follow the procedures in "Before You Begin" on page 19.
2 1 3 1 drive panel 2 release tab 3 drive-panel insert 3 Select the drive-panel insert in front of the drive bay that you want to use. 4 Gently press the release tab of the insert to remove it from the drive panel.
1 2 3 1 optical-drive panel insert 2 floppy-drive/media card reader panel insert 5 Reattach the drive panel to the front of the computer. The drive panel only fits one way.
Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. Removing the Floppy Drive 1 Follow the procedures in "Before You Begin" on page 19. 2 Remove the drive panel by sliding the drive release latch in the direction indicated on the latch to open the panel.
2 1 1 floppy drive 2 drive release latch Installing the Floppy Drive 1 If you are replacing a floppy drive, remove the shoulder screws from the existing drive and attach the screws to the replacement drive. 2 If you are installing a new floppy drive, remove the drive-panel insert (see "Drive-Panel Inserts" on page 70) for your new drive, remove the shoulder screws from the inside of the drive-panel insert and attach the screws to the new drive.
3 Align the shoulder screws on the floppy drive with the shoulder screw slots, and gently slide the drive into the bay until it clicks into place. 3 2 1 1 floppy drive 2 shoulder screws (4) 3 shoulder screw slots (2) 4 Attach the power and floppy-drive data cables to the floppy drive. 5 Connect the flopp- drive data cable to the DSKT connector on the system board (see "System Board Components" on page 28 for the connector location). 6 Install the drive panel to the front of the computer.
1 2 3 1 power cable 2 floppy-drive data cable 3 floppy-drive connector on system board (DSKT) 7 Replace the computer cover (see "Replacing the Computer Cover" on page 297). 8 Enter system setup and use the Diskette Drive option to enable your new floppy drive (see "Entering System Setup" on page 257). 9 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 327).
2 Remove the drive panel by sliding the drive release latch in the direction indicated on the latch to open the panel. Then remove it from the hinges. 3 Disconnect the media card reader cable from the back of the media card reader. 4 Slide the drive release latch in the direction indicated on the latch until the media card reader is released; while holding the latch open, slide the device out of the computer.
5 Connect the media card reader cable to the USB1 connector on the system board (see "System Board Components" on page 28 for the connector location). 4 3 2 1 1 media card reader 4 media card reader cable 2 shoulder screws (4) 3 shoulder screw slots (2) 6 Install the drive panel to the front of the computer. The drive panel only fits one way (see "Drive-Panel Inserts" on page 70). 7 Replace the computer cover (see "Replacing the Computer Cover" on page 297).
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before replacing the cover. Removing an Optical Drive 1 Follow the procedures in "Before You Begin" on page 19. 2 Remove the drive panel by sliding the drive release latch in the direction indicated on the latch to open the panel. Then remove it from the hinges. 3 Disconnect the power and optical drive cables from the back of the drive.
3 If you are installing a new optical drive, remove the drive-panel insert for your new drive (see "DrivePanel Inserts" on page 70), remove the shoulder screws from the inside of the drive-panel insert, and attach the screws to the new drive. 4 Align the shoulder screws on the optical drive with the shoulder screw slots, and slide the drive into the bay until it clicks into place. 3 2 1 1 optical drive 2 shoulder screws (3) 5 Connect the power and optical drive cables to the drive.
6 Connect the drive cable to SATA2 or SATA3 on the system board (see "System Board Components" on page 28 for mini tower computers). 1 2 3 1 power cable 2 optical drive cable 3 optical drive connector (SATA) See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer. Change any settings necessary for correct configuration.
Mini Tower Computer
Processor CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. Removing the Processor 1 Follow the procedures in "Before You Begin" on page 19.
1 2 1 heat sink assembly 2 captive screw housings (2) NOTICE: Unless a new heat sink is required for the new processor, reuse the original heat sink assembly when you replace the processor. 4 Pull the release lever straight up until the processor is released.
1 2 3 1 processor 2 release lever 3 socket NOTICE: Be careful not to bend any of the pins when you remove the processor. Bending the pins can permanently damage the processor. 5 Remove the processor from the socket. Leave the release lever extended in the release position so that the socket is ready for the new processor and go to "Installing the Processor" on page 85. NOTICE: After removing the processor, be careful not to get any thermal grease on the processor pins.
NOTICE: When replacing the processor, do not bend any of the pins. 1 Follow the procedures in "Before You Begin" on page 19. NOTICE: Be careful not to bend any of the pins when you unpack the processor. Bending the pins can permanently damage the processor. 2 Unpack the new processor, being careful not to bend any of the processor pins. NOTE: You must position the processor correctly in the socket to avoid permanent damage to the processor and the computer when you turn on the computer.
5 Set the processor lightly in the socket and ensure that the processor is positioned correctly. 6 While lightly pressing down on the processor, rotate the release lever back toward the system board until it snaps into place, securing the processor. 7 Clean the thermal grease from the bottom of the heat sink. NOTICE: Ensure that you apply new thermal grease. New thermal grease is critical for ensuring adequate thermal bonding, which is a requirement for optimal processor operation.
1 2 3 1 heat sink assembly 2 heat-sink assembly bracket 3 captive screw housing (2) 10 Replace the computer cover (see "Replacing the Computer Cover" on page 297).
Power Supply Replacing the Power Supply CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 19.
1 2 3 4 1 release button 4 AC power connector 2 power supply 3 screws (4) 5 Slide the power supply toward the front of the computer by approximately 1 inch. 6 Lift the power supply up and out of the computer. 7 Slide the replacement power supply into place. 8 Replace the screws that secure the power supply to the back of the computer chassis.
NOTICE: Route the DC power cables under the chassis tabs. The cables must be properly routed to prevent the cables from being damaged. 9 Reconnect the DC power cables to the system board and drives. 10 Replace the computer cover (see "Replacing the Computer Cover" on page 297). 11 Connect the AC power cable to the AC power connector.
DC Power Connector P1 13 14 15 16 17 18 19 20 21 22 23 24 1 2 3 4 5 6 7 8 9 10 11 12 Pin Number Signal name 18AWG Wire 1 +3.3 VDC Orange 2 +3.
Pin Number Signal name 18AWG Wire 12 +3.3 VDC Orange 13 +3.
DC Power Connector P2 3 1 4 2 Pin Number Signal Name 18-AWG Wire 1 GND Black 2 GND Black 3 +12 VADC Yellow 4 +12 VADC Yellow DC Power Connectors P3, P5, P8, and P9 Pin Number Signal name 18-AWG Wire 1 +3.
Pin Number Signal name 18-AWG Wire 4 GND Black 5 +12 VBDC White DC Power Connector P7 Pin Number Signal Name 22-AWG Wire 1 +5 VDC Red 2 GND Black 3 GND Black 4 +12 VADC Yellow Mini Tower Computer 95
Mini Tower Computer 96
4 Desktop Computer About Your Desktop Computer Front View 2 1 11 1 USB 2.0 connectors (2) 10 9 8 7 6 3 5 4 Use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras, or for bootable USB devices (see "System Setup" on page 257 for more information about booting to a USB device). It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards.
5 power light The power light illuminates and blinks or remains solid to indicate different operating states: • No light — The computer is turned off. • Steady green — The computer is in a normal operating state. • Blinking green — The computer is in a power-saving mode. • Blinking or solid amber — See "Power Problems" on page 321. To exit from a power-saving mode, press the power button or use the keyboard or the mouse if it is configured as a wake device in the Windows Device Manager.
4 voltage selection switch Your computer is equipped with a manual voltage-selection switch. To help avoid damaging a computer with a manual voltage selection switch, set the switch for the voltage that most closely matches the AC power available in your location. NOTICE: In Japan, the voltage selection switch must be set to the 115-V position even though the AC power available in Japan is 100 V.
3 network adapter connector To attach your computer to a network or broadband device, connect one end of a network cable to either a network jack or your network or broadband device. Connect the other end of the network cable to the network adapter connector on the back panel of your computer. A click indicates that the network cable has been securely attached. NOTE: Do not plug a telephone cable into the network connector. On computers with a network connector card, use the connector on the card.
Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To avoid electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. NOTICE: Be careful when opening the computer cover to ensure that you do not accidentally disconnect cables from the system board.
System Board Components 2 1 3 DIMM 1 DIMM 2 DIMM 4 DIMM 3 21 4 20 19 18 5 17 6 16 15 SATA 1 SATA 2 SATA 0 7 14 13 102 12 10 11 9 8 1 speaker connector (INT_SPKR) 2 processor socket (CPU) 4 power connector (PW_12V_A1) 5 power connector (POWER1) 6 7 front-panel connector (FRONTPANEL) 8 intrusion switch connector (INTRUDER) 9 CMOS reset jumper (RTCRST) 10 battery socket (BATTERY) 11 internal USB (USB1) 12 PCI Express x16 connector (SLOT1) Desktop Computer 3 memory mo
13 standby (AUX_PWR_LED) 14 PCI connector (SLOT2) 15 PCI Express x1 connector (SLOT4) 16 PCI connector (SLOT3) 17 password jumper (PSWD) 18 floppy drive connector (DSKT) 19 serial connector (PS2/SER2) 20 optional DVI-card connector (DVI_HDR) 21 fan connector (FAN_CPU) Desktop Computer 103
Desktop Computer
Desktop Computer (Model # DCNE) Specifications Microprocessor Microprocessor type AMD Phenom™ processors NOTE: The AMD Phenom processor requires the 8-Mb NVRAM chip and is therefore available only on models that include the 8-Mb NVRAM chip. If your computer has the 8-Mb NVRAM chip and the AMD Phenom processor, the word enhanced appears in the title on the BIOS splash screen and the system setup program screens.
Computer Information Address bus width 40 bits DMA channels eight Interrupt levels 24 BIOS chip (NVRAM) 8 Mb or 4 Mb NOTE: The AMD Phenom processor requires the 8-Mb NVRAM chip and is therefore available only on models that include the 8-Mb NVRAM chip. If your computer has the 8-Mb NVRAM chip and the AMD Phenom processor, the word enhanced appears in the title on the BIOS splash screen and the system setup program screens. NIC integrated network interface with ASF 1.03 and 2.
Expansion Bus Default: no riser-card cage low-profile cards supported PCI connectors two card size low profile connector size 124 pins connector data width (maximum) 32 bits PCI Express connectors one x16 card size low profile power 25 W maximum connector size 164 pins (x16) connector data width (maximum) 16 PCI Express lanes (x16) Optional: full-height PCI Express riser-card cage low-profile and full-height cards supported Drives Externally accessible one 3.
Connectors USB two front-panel and five back-panel USB 2.0–compliant connectors Audio two connectors for line-in and line-out; two front-panel connectors for headphones and microphone System board connectors: SATA three 7-pin connectors Floppy drive 38-pin connector Serial 24-pin connector for optional second serial port card Fan 5-pin connector PCI 2.
Controls and Lights Power light green light. Blinking green indicates a sleep mode; solid green indicates a power-on state. amber light. Blinking amber indicates a problem with an installed device; solid amber indicates an internal power problem (see "Power Problems" on page 321).
Environmental Operating 0.25 G at 3 to 200 Hz at 0.5 octave/min Storage 0.5 G at 3 to 200 Hz at 1 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 50.8 cm/sec (20 inches/sec) Storage 27-G faired square wave with a velocity change of 508 cm/sec (200 inches/sec) Altitude: Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft) Airborne contaminant level 110 Desktop Computer G2 or lower as defined by ISA-S71.
I/O Panel Removing the I/O Panel CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. NOTE: Note the routing of all cables before disconnecting them, so that you can re-route them correctly when installing the new I/O panel. 1 Follow the procedures in "Before You Begin" on page 19.
1 2 3 4 1 securing screw 4 I/O connector pull loop 2 I/O panel 3 I/O cable connector Replacing the I/O Panel 1 To replace the I/O panel, follow the removal procedures in the reverse order. NOTE: Use the guides on the I/O panel bracket to help position the I/O panel in place and use the notch on the I/O panel bracket to help seat the card.
Drives Your computer supports: • One SATA hard drive • One optional floppy drive or media card reader or one second SATA hard drive • One optional optical (CD or DVD) drive 1 2 3 1 optical drive 2 floppy drive or media card reader or SATA hard drive 3 hard drive General Installation Guidelines Connect the SATA hard drive to the connector labeled "SATA0." Connect the SATA CD or DVD drives to the connector labeled "SATA1" on the system board.
Drive Interface Connectors Serial ATA Connector 1 2 1 interface cable connector 2 interface connector Interface connectors are keyed for correct insertion.
Connecting and Disconnecting Drive Cables When connecting and disconnecting a SATA data cable, hold the cable by the black connector at each end. Optical Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. Removing an Optical Drive 1 Follow the procedures in "Before You Begin" on page 21.
1 2 1 drive release latch 2 optical drive 4 Disconnect the power and data cables from the back of the drive. 5 If you are not replacing the optical drive at this time, install the optical drive insert by lowering it into the drive bay until it clicks into place. Contact Dell if you need a drive bay insert. Installing an Optical Drive 1 Unpack the drive and prepare it for installation. Check the documentation that accompanied the drive to verify that the drive is configured for your computer.
c Lift the drive release latch up and insert the new optical device. 4 If you are replacing an existing drive: a Follow procedures in "Removing an Optical Drive" on page 115 to remove the existing drive. b Remove the three shoulder screws from the existing drive. c Insert the three shoulder screws into the sides of the new drive and tighten them. 5 Connect the power and data cables to the drive.
7 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 8 Replace the computer cover (see "Replacing the Computer Cover" on page 317). 9 Update your configuration information by setting the appropriate Drive option (0 or 1) under Drives. See "Entering System Setup" on page 257 for more information. 10 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 327).
Removing a Floppy Drive 1 Follow the procedures in "Before You Begin" on page 19. NOTE: Since the following steps do not require the complete removal of the optical drive, it is not necessary to disconnect the cables connecting the optical drive. 2 Remove the optical drive (see "Removing an Optical Drive" on page 115) and carefully set it aside. NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and the cable connectors.
a Use a small flat-edge screw driver on the back side of the drive-panel insert to gently pop off the insert. b Remove the four shoulder screws from the drive-panel insert. 2 If you are replacing an existing drive: Remove the four shoulder screws from the existing drive. 3 Insert the four shoulder screws into the sides of the new floppy drive and tighten them. 4 Attach the power and floppy-drive cables to the floppy drive.
1 2 1 floppy drive 2 slot verification number 7 Replace the optical drive (see "Installing an Optical Drive" on page 116). 8 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 9 Replace the computer cover (see "Replacing the Computer Cover" on page 297). 10 Enter system setup and set the Diskette Drive option to enable your new floppy drive (see "Entering System Setup" on page 257).
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. Removing the Media Card Reader 1 Follow the procedures in "Before You Begin" on page 19. NOTE: Since the following steps do not require the complete removal of the optical drive, it is not necessary to disconnect the cables connecting the optical drive. 2 Remove the optical drive (see "Removing an Optical Drive" on page 115) and carefully set it aside.
Installing the Media Card Reader 1 If you are installing a new media card reader: a Use a small flat-edge screw driver on the back side of the drive-panel insert to gently pop off the insert. b Remove the four shoulder screws from the drive-panel insert. 2 If you are replacing an existing media card reader: Remove the four shoulder screws from the existing media card reader. 3 Insert the four shoulder screws into the sides of the new media card reader and tighten them.
1 2 3 4 1 media card reader 4 shoulder screw slots (2) 2 shoulder screws (4) 3 media card reader cable 7 Replace the optical drive (see "Installing an Optical Drive" on page 116). 8 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 9 Replace the computer cover (see "Replacing the Computer Cover" on page 297).
Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it.
2 1 1 securing clips (2) 2 hard drive NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and the cable connectors. 6 Lift the drive out of the computer and disconnect the power and hard-drive cables from the drive. Installing a Hard Drive 1 Unpack the replacement hard drive, and prepare it for installation. NOTICE: To avoid damage to the drive, do not set it on a hard surface.
1 2 3 1 hard drive 2 release tabs (2) 3 plastic hard-drive bracket 3 Attach the bracket to the new drive by aligning the two securing tabs with the mounting holes in the hard drive and then rotating the drive down, snapping it onto the bracket 1 2 3 4 1 securing tabs (2) 4 plastic hard-drive bracket 2 drive 3 release tabs (2) 4 Connect the power and data cables to the drive. 5 Locate the correct slot for the drive, and slide the drive into the bay until it clicks into place.
1 2 1 hard drive 2 slot verification number 6 Replace the floppy drive, media card reader, or second hard drive (see "Installing a Floppy Drive" on page 119, "Installing the Media Card Reader" on page 123, or "Removing and Replacing a Second Hard Drive" on page 129). 7 Replace the optical drive (see "Installing an Optical Drive" on page 116). 8 Check all connectors to be certain that they are properly cabled and firmly seated.
For instructions, see the documentation that came with your operating system. 15 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 327). 16 Install your operating system on the hard drive. For instructions, see the documentation that came with your operating system.
7 Ensure that the data cable from the second hard drive remains connected to the SATA1 connector on the system board. NOTICE: Always connect the data cable to the SATA1 connector when installing (replacing) a second hard drive.
1 1 data cable 2 2 hard drive system board connector 8 Replace the optical drive (if your configuration has one). See "Installing an Optical Drive" on page 116. 9 Replace the computer cover (see "Replacing the Computer Cover" on page 317). 10 Turn on the computer. 11 If you have installed a replacement second hard drive, complete step 12 through step 16. 12 Enter system setup, and update the SATA port option under the Drives option list (see "Entering System Setup" on page 257).
Desktop Computer
Desktop Computer 133
Desktop Computer
PCI, PCI Express Cards, and PS/2 Serial Port Adapters CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
NOTE: See the documentation that came with the card for information on configuring the card, making internal connections, or customizing it for your computer. 1 2 3 4 5 1 release tab 2 card retention latch 4 card-edge connector 5 card connector 3 card CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.
2 1 3 4 1 fully seated card 4 bracket caught outside of slot 2 not fully seated card 3 bracket within slot 7 Secure the card(s) by closing the card retention latch and snapping it into place. NOTICE: Do not route card cables over the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 8 Connect any cables that should be attached to the card. 9 Replace the computer cover (see "Replacing the Computer Cover" on page 297).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 11 If you installed a network adapter card and want to turn off the integrated network adapter: a Enter system setup, select Integrated NIC from the Onboard Devices group, and change the setting to Off (see "System Setup" on page 257). b Connect the network cable to the network adapter card’s connectors.
1 release tab 2 card retention latch 4 card-edge connector 5 card connector 3 card 5 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer.
a Check any cables connected to cards through the back-panel openings. Disconnect any cables that will not reach the riser-card cage once they are removed from the computer. b Rotate the riser-card cage handle up and gently pull on the handle and lift the riser-card cage up and away from the computer. 1 2 1 riser-card cage 2 handle 4 If you are installing a new card, remove the filler bracket to create an empty card-slot opening.
9 Gently lift the release tab on the card retention latch from the inside to pivot the latch open. Pivot the latch until it snaps into the open position. 1 2 3 4 5 1 release tab 2 card retention latch 4 card-edge connector 5 card connector 3 card 10 Insert the card firmly into the card connector on the riser-card cage. 11 Secure the card(s) by closing the card retention latch and snapping it into place.
1 2 3 4 1 riser-card cage 4 system board connectors (2) 2 slots 3 riser cards (2) 13 Reconnect any cables that you removed in step 3. NOTICE: Do not route card cables over the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 14 Connect any cables that should be attached to the card. 15 Replace the computer cover (see "Replacing the Computer Cover" on page 297).
17 If you installed a network adapter card and want to turn off the integrated network adapter: a Enter system setup, select Integrated NIC from the Onboard Devices group, and change the setting to Off (see "System Setup" on page 257). b Connect the network cable to the network adapter card’s connectors. Do not connect the network cable to the integrated network connector on the back panel of the computer. 18 Install any drivers required for the card as described in the card documentation.
3 Gently lift the release tab on the card retention latch from the inside to pivot the latch open. Pivot the latch until it snaps into the open position. 4 If necessary, disconnect any cables connected to the card. 5 Grasp the card by its top corners, and ease it out of its connector. 6 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer.
1 2 3 4 1 riser-card cage 4 system board connectors (2) 2 slots 3 riser cards (2) 10 Replace the computer cover (see "Replacing the Computer Cover" on page 297). 11 Uninstall the card’s driver. See the documentation that came with the card for instructions.
12 If you removed a sound card: a Enter system setup, select Integrated Audio from the Onboard Devices group, and change the setting to On (see "System Setup" on page 257). b Connect external audio devices to the audio connectors on the back panel of the computer. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
1 2 3 4 5 1 release tab 2 card retention latch 4 card-edge connector 5 card connector 3 card CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. 6 Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.
1 2 1 PCI Express x16 or DVI card 2 PCI Express x16 card connector 2 1 3 Desktop Computer 148
1 PCI Express x16 card 2 DVI card connector 3 PCI Express x16 card connector Desktop Computer 149
2 1 3 4 1 fully seated card 4 bracket caught outside of slot 2 not fully seated card 3 bracket within slot NOTICE: Do not route card cables over the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 7 Connect any cables that should be attached to the card. 8 Before you close the card retention mechanism, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar.
b Connect external audio devices to the sound card’s connectors. Do not connect external audio devices to the line-in connector on the back panel of the computer (see "Back-Panel Connectors" on page 99). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
2 3 1 4 5 1 PCI Express x16 card 2 lever 4 securing tab 5 PCI Express x16 card connector 3 securing slot (not all cards) 6 While pressing the lever, pull the removal pull tab up and remove the card out of the card connector.
2 3 1 5 4 7 6 1 PCI Express x16 DVI-card 2 removal pull tab 3 DVI card connector 4 lever 5 securing slot 6 securing tab 7 PCI Express x16 card connector 7 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer.
11 Uninstall the card’s driver. See the documentation that came with the card for instructions. 12 If you removed a sound card: a Enter system setup, select Integrated Audio from the Onboard Devices group, and change the setting to On (see "System Setup" on page 257). b Connect external audio devices to the audio connectors on the back panel of the computer. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
1 2 1 riser-card cage 2 handle 4 If you are installing a new card, remove the filler bracket to create an empty card-slot opening. If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card. Grasp the card by its corners, and ease it out of its connector. NOTE: See the documentation that came with the card for information on configuring the card, making internal connections, or customizing it for your computer.
1 2 3 4 5 1 release tab 2 card retention latch 4 card-edge connector 5 card connector 3 card 7 Insert the card firmly into the card connector on the riser-card cage.
1 2 1 PCI Express x16 card 2 PCI Express x16 card connector 8 Secure the card(s) by closing the card retention latch and snapping it into place. 9 Replace the riser-card cage: a Align the tabs in the side of the riser-card cage with the slots on the side of the computer, and slide the riser-card cage down into place. b Ensure that the riser-card connectors are fully seated in the connectors on the system board. c Rotate the riser-card cage handle to the down position.
1 2 3 4 1 riser-card cage 4 system board connectors (2) 2 slots 3 riser cards (2) NOTICE: Do not route card cables over the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 10 Reconnect any cables that you removed in step 3. 11 Connect any cables that should be attached to the card. 12 Replace the computer cover (see "Replacing the Computer Cover" on page 297).
14 If you installed a network adapter card and want to turn off the integrated network adapter: a Enter system setup, select Integrated NIC from the Onboard Devices group, and change the setting to Off (see "System Setup" on page 257). b Connect the network cable to the network adapter card’s connectors. Do not connect the network cable to the integrated network connector on the back panel of the computer. 15 Install any drivers required for the card as described in the card documentation.
3 Gently lift the release tab on the card retention latch from the inside to pivot the latch open. Pivot the latch until it snaps into the open position. 4 If necessary, disconnect any cables connected to the card. 5 Press the lever with your thumb until you release the securing tab. 6 While pressing the lever, pull the card up and out of the card connector.
NOTICE: Do not route card cables over the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 10 Replace the riser-card cage: a Align the tabs in the side of the riser-card cage with the slots on the side of the computer, and slide the riser-card cage down into place. b Ensure that the riser-card connectors are fully seated in the connectors on the system board. c Rotate the riser-card cage handle to the down position.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 14 If you removed a network-adapter card connector: a Enter system setup, select Integrated NIC from the Onboard Devices group, and change the setting to On (see "System Setup" on page 257). b Connect the network cable to the integrated network connector on the back panel of the computer.
PS/2 Serial Port Adapters CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. Installing a PS/2 Serial Port Adapter 1 Follow the procedures in "Before You Begin" on page 19.
1 2 3 4 5 1 release tab 2 adapter retention latch 4 serial port adapter connector 5 serial port adapter system board connector (PS2/SER2) 3 serial-port adapter bracket 7 Connect the adapter cable to the PS/2 serial port adapter connector (PS2/SER2) on the system board (see "System Board Components" on page 102). NOTE: See the documentation for the PS/2 serial port adapter for information about the cable connections. 8 Replace the computer cover (see "Replacing the Computer Cover" on page 297).
3 Disconnect the PS/2 serial-port cable from the system board (see "System Board Components" on page 102). 4 Grasp the PS/2 serial-port adapter bracket by its top corners, and ease it out of its connector. 5 If you are removing the adapter permanently, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer.
1 riser-card cage 2 handle 3 riser cards (2) 3 Gently lift the release tab on the card retention latch from the inside to pivot the latch open. Pivot the latch until it snaps into the open position. 4 If you are installing a new serial port adapter, remove the filler bracket to create an empty card-slot opening. 5 If you are replacing an adapter that is already installed in the computer, remove the adapter. 6 If necessary, disconnect any cables connected to the adapter.
a Check any cables connected to cards through the back-panel openings. Disconnect any cables that will not reach the riser-card cage once they are removed from the computer. b Rotate the riser-card cage handle up and gently pull on the handle and lift the riser-card cage up and away from the computer. 1 2 3 1 riser-card cage 2 handle 3 riser cards (2) 3 Gently lift the release tab on the card retention latch from the inside to pivot the latch open.
a Align the tabs in the side of the riser-card cage with the slots on the side of the computer, and slide the riser-card cage down into place. b Ensure that the riser-card connectors are fully seated in the connectors on the system board. c Rotate the riser-card cage handle to the down position. 10 Replace the computer cover (see "Replacing the Computer Cover" on page 297). 11 Uninstall the adapter’s driver. See the documentation that came with the adapter for instructions.
Power Supply Replacing the Power Supply CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 19.
2 4 3 1 1 power supply 4 AC power connector 2 release button 3 screws (2) 6 Slide the power supply toward the front of the computer by approximately 1 inch. 7 Lift the power supply up and out of the computer. 8 Slide the replacement power supply into place. 9 Replace the screws that secure the power supply to the back of the computer chassis. 10 Reconnect the DC power cables (see "System Board Components" on page 102 for connector locations).
DC Power Connectors DC Power Connector P1 Pin Number Signal name 18-AWG Wire 1 +3.3 VDC Orange 2 +3.
Pin Number Signal name 18-AWG Wire 4 VCC (+5 V) Red 5 GND Black 6 VCC (+5 V) Red 7 GND Black 8 PS_PWRGOOD Gray 9 P5AUX Purple 10 V_12P0_DIG Yellow 11 V_12P0_DIG Yellow 12 +3.3 V Orange 13 +3.
Pin Number Signal name 18-AWG Wire 23 VCC (+5V) Red 24 GND Black *Use 22-AWG wire instead of 18-AWG wire.
Pin Numb er Signal name 18AWG Wire 1 +12VDC Yellow 2 COM Black 3 COM Black 4 +5 VDC Red DC Power Connector P4 Pin Numb er Signal Name 22AWG Wire 1 +5 VCD Red 2 COM Black 3 COM Black 4 +12 VDC Yello w DC Power Connector P5 and P6 174 Desktop Computer
Pin Numb er Signal name 18AWG Wire 1 +3.
Desktop Computer
Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. 1 Follow the procedures in "Before You Begin" on page 19. 2 If you have installed a padlock through the padlock ring on the back panel, remove the padlock. 3 Locate the cover release latch shown in the illustration.
1 2 3 1 security cable slot 2 cover release latch 3 padlock ring 4 Grip the sides of the computer cover and pivot the cover up using the hinge tabs as leverage points. 5 Remove the cover from the hinge tabs and set it aside on a soft nonabrasive surface.
Processor CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. Removing the Processor 1 Follow the procedures in "Before You Begin" on page 19.
1 2 1 heat sink assembly 2 captive screw housing (2) NOTICE: Unless a new heat sink is required for the new processor, reuse the original heat sink assembly when you replace the processor. 4 Pull the release lever straight up until the processor is released.
1 2 3 1 processor 2 release lever 3 socket NOTICE: Be careful not to bend any of the pins when you remove the processor from the socket. Bending the pins can permanently damage the processor. 5 Remove the processor from the socket. Leave the release lever extended in the release position so that the socket is ready for the new processor, and go to "Installing the Processor" on page 182. NOTICE: After removing the processor, be careful not to get any thermal grease on the processor pins.
Installing the Processor NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. NOTICE: Be careful not to bend any of the pins when you replace the processor. Bending the pins can permanently damage the processor. 1 Follow the procedures in "Before You Begin" on page 19. NOTICE: Be careful not to bend any of the pins when you unpack the processor. Bending the pins can permanently damage the processor.
NOTICE: To avoid damage, ensure that the processor aligns properly with the socket, and do not use excessive force when you install the processor. 5 Set the processor lightly in the socket and ensure that the processor is positioned correctly. 6 While lightly pressing down on the processor, rotate the release lever back toward the system board until it snaps into place, securing the processor. 7 Clean the thermal grease from the bottom of the heat sink. NOTICE: Ensure that you apply new thermal grease.
Desktop Computer
5 Small Form Factor Computer About Your Small Form Factor Computer Front View 2 1 3 4 5 6 11 1 10 USB 2.0 connectors (2) 9 8 7 Use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras, or for bootable USB devices (see "System Setup" on page 257 for more information about booting to a USB device). It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards.
4 hard drive activity light This light flickers when the hard drive is being accessed. 5 diagnostic lights Use the lights to help you troubleshoot a computer problem based on the diagnostic code. For more information, see "Diagnostic Lights" on page 330. 6 LAN indicator light This light indicates that a LAN (local area network) connection is established.
3 power connector Insert the power cable. 4 voltage selection switch Your computer is equipped with a manual voltage-selection switch. To help avoid damaging a computer with a manual voltage selection switch, set the switch for the voltage that most closely matches the AC power available in your location. NOTICE: In Japan, the voltage selection switch must be set to the 115-V position even though the AC power available in Japan is 100 V.
3 network adapter connector To attach your computer to a network or broadband device, connect one end of a network cable to either a network jack or your network or broadband device. Connect the other end of the network cable to the network adapter connector on the back panel of your computer. A click indicates that the network cable has been securely attached. NOTE: Do not plug a telephone cable into the network connector. On computers with a network connector card, use the connector on the card.
4 3 5 2 1 6 7 8 1 drive-release latch 2 optical drive 3 power supply 4 chassis intrusion switch (optional) 5 hard drive 6 card slots (2) 7 system board 8 heat sink assembly Small Form Factor Computer 189
System Board Components 2 1 3 20 4 19 18 17 5 6 16 15 7 14 13 190 12 Small Form Factor Computer 11 10 9 8
1 fan connector (FAN_CPU) 2 processor socket (CPU) 3 4 memory module connectors (DIMM_1, DIMM_2, DIMM_3, DIMM_4) 5 power connector (POWER1) 6 7 front-panel connector (FRONTPANEL) 8 fan connector (FAN_HDD) 9 intrusion switch connector (INTRUDER) 10 CMOS reset jumper (RTCRST) 11 battery socket (BATTERY) 12 internal USB (USB1) 13 standby (AUX_PWR_LED) 14 PCI Express x16 connector (SLOT1) 15 PCI connector (SLOT2) 16 password jumper (PSWD) 17 serial connector (PS2/SER2) 18 slim flopp
Small Form Factor Computer
Small Form Factor Computer (Model # DCCY) Specifications Microprocessor Microprocessor type AMD Phenom™ processors NOTE: The AMD Phenom processor requires the 8-Mb NVRAM chip and is therefore available only on models that include the 8-Mb NVRAM chip. If your computer has the 8-Mb NVRAM chip and the AMD Phenom processor, the word enhanced appears in the title on the BIOS splash screen and the system setup program screens.
Computer Information Interrupt levels 24 BIOS chip (NVRAM) 8 Mb or 4 Mb NOTE: The AMD Phenom processor requires the 8-Mb NVRAM chip and is therefore available only on models that include the 8-Mb NVRAM chip. If your computer has the 8-Mb NVRAM chip and the AMD Phenom processor, the word enhanced appears in the title on the BIOS splash screen and the system setup program screens. NIC integrated network interface with ASF 1.03 and 2.
Expansion Bus connector data width (maximum) 32 bits PCI Express connectors one x16 card size low profile power 25 W maximum connector size 164 pins (x16) connector data width (maximum) 16 PCI Express lanes (x16) Drives Externally accessible one 3.
Connectors PCI 2.
Power DC power supply: Wattage 275 W Heat dissipation 938.85 BTU/hr maximum Voltage manual selection power supplies — 90 to 135 V at 50/60 Hz; 180 to 265 V at 50/60 Hz Backup battery 3-V CR2032 lithium coin cell Physical Height 9.26 cm (3.65 inches) Width 31.37 cm (12.35 inches) Depth 34.03 cm (13.40 inches) Weight 7.4 kg (16.
Small Form Factor Computer
I/O Panel Removing the I/O Panel CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. NOTE: Note the routing of all cables as you remove them so that you can re-route them correctly when installing the new I/O Panel. 1 Follow the procedures in "Before You Begin" on page 19.
1 2 3 1 fan control ribbon cable 2 fan release tab 3 fan cable 5 Disconnect all cables that are connected to the I/O panel that you can access without removing the I/O panel. Note the routing of the cables as you lay them aside, so that you can replace them correctly.
2 4 3 1 5 1 fan cable connector 2 air temperature sensor cable 4 screw 5 I/O panel 3 I/O cable connector 6 From inside the computer cover, remove the mounting screw that secures the I/O panel to the computer. 7 Ease the I/O panel back and forth to release its circular tabs from the two holes in the chassis that secure it. 8 Remove any remaining cables; note the routing of all cables, so that you can reroute them 9 Remove the I/O panel from the computer.
Small Form Factor Computer
Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. 1 Follow the procedures in "Before You Begin" on page 19. 2 If you have installed a padlock through the padlock ring on the back panel, remove the padlock. 3 Locate the cover release latch shown in the illustration.
1 2 3 1 204 security cable slot Small Form Factor Computer 2 cover release latch 3 computer cover
Drives Your computer supports: • One SATA hard drive • One floppy drive or Media Card Reader • One SATA optical drive 2 3 1 1 FlexBay for floppy drive or Media Card Reader 2 optical drive 3 hard drive General Installation Guidelines 1 Connect a SATA hard drive to the connector labeled "SATA0" on the system board (see "System Board Components" on page 190). 2 Connect the SATA optical drive to the connector labeled "SATA1" on the system board.
Drive Interface Connectors Serial ATA Connector 1 2 1 interface cable connector 2 interface connector Interface connectors are keyed for correct insertion. NOTICE: Inserting a cable incorrectly prevents the drive from operating and could damage the controller, the drive, or both.
Small Form Factor Computer 207
Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it.
1 2 1 securing tabs (2) 2 hard drive Small Form Factor Computer 209
7 Disconnect the power and data cable from the drive. 1 2 3 1 power cable 2 SATA data cable 3 fan cable 8 Disconnect the hard drive fan from the system board. Installing a Hard Drive 1 Check the documentation for the drive to verify that it is configured for your computer. NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it.
1 2 3 1 release tabs (2) 2 drive 3 hard drive bracket 4 Connect the hard drive fan to the system board (see "System Board Components" on page 190).
5 Connect the power and data cables to the drive.
6 Gently position the drive until it clicks into place. 1 2 1 release tabs (2) 2 hard drive 7 Check all connectors to be certain that they are properly cabled and firmly seated. 8 Replace the computer cover (see "Replacing the Computer Cover" on page 297). 9 If the drive you just installed is the primary drive, insert bootable media into your boot drive. 10 Turn on the computer. 11 Enter system setup (see "Entering System Setup" on page 257) and update the appropriate Primary Drive option (0 or 2).
2 Remove the hard drive (see "Removing a Hard Drive" on page 208). 3 Turn the hard drive upside down, so that the hard-drive fan is visible in the bottom of the drive bracket. 4 To remove the hard-drive fan: a Lift the release tab on the back panel of the fan. b Rotate the fan in the opposite direction from that indicated by the arrow on the back panel of the fan. c Lift to remove the fan and its back panel from the hard-drive bracket.
Optical Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. Removing an Optical Drive 1 Follow the procedures in "Before You Begin" on page 19. 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer.
1 2 1 2 3 3 1 2 optical drive data cable 3 power cable Installing an Optical Drive 1 Unpack the drive and prepare it for installation. 2 Check the documentation that accompanied the drive to verify that the drive is configured for your computer. 3 Connect the power and data cable to the drive. 2 1 2 1 3 3 1 optical drive 2 data cable 4 Gently position the drive until it clicks into place.
5 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 6 Replace the computer cover (see "Replacing the Computer Cover" on page 297). 7 See the documentation that came with the drive for instructions on installing any software required for drive operation. 8 Enter system setup and select the appropriate Drive option (see "Entering System Setup" on page 257).
NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and the cable connectors. 4 If you are removing a floppy drive, pull up the cable release tab to unlock it. 5 Gently lift the data cable from the floppy data cable edge connector.
6 If you are removing a Media Card Reader, disconnect the data cable. 7 If you are removing the Media Card Reader, remove the hard drive (see "Removing a Hard Drive" on page 208). 8 Disconnect the data cable from the system board. 1 1 Media Card Reader data cable 9 Pull up on the drive release latch and slide the floppy drive or Media Card Reader towards the back of the computer. Then lift up to remove the drive or Media Card Reader from the computer.
Installing a Floppy Drive or Media Card Reader 1 2 3 1 floppy drive or Media Card Reader 2 screws (3) 3 bracket rails (3) 1 If you are: • Installing a new floppy drive or Media Card Reader, remove the drive panel insert • Replacing a drive, remove the floppy drive or Media Card Reader (see "Floppy Drive and Media Card Reader" on page 217). 2 Align the screws on the drive or Media Card Reader with the bracket slots in the computer, and gently position the drive until it clicks into place.
4 If you are installing: • A floppy drive: insert the data cable into the connector on the system board. 1 2 1 cable release tab • 2 floppy drive data cable edge connector A Media Card Reader: remove the hard drive (see "Removing a Hard Drive" on page 208) and connect the cable to the system board connector labeled "USB1 (see "System Board Components" on page 190).
1 1 media card reader data cable 5 Replace the optical drive (see "Optical Drive" on page 215). 6 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 7 Replace the computer cover (see "Replacing the Computer Cover" on page 297). 8 Enter system setup and use the Diskette Drive option to enable your new floppy drive (see "System Setup" on page 257).
PCI, PCI Express Cards, and PS/2 Serial Port Adapters CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
1 2 3 4 5 1 release tab 2 card retention latch 4 card-edge connector 5 card connector 3 card 3 If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 5. 4 If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card. Then continue with step 6. 5 Prepare the card for installation.
2 1 3 4 1 fully seated card 4 bracket caught outside of slot 2 not fully seated card 3 bracket within slot 7 Before closing the card retention latch, ensure that: • The tops of all cards and filler brackets are flush with the alignment guide • The notch in the top of the card or filler bracket fits around the alignment guide 8 Secure the card(s) by closing the card retention latch and snapping it into place. NOTICE: Do not route card cables over the cards.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 12 If you installed a network adapter card and want to turn off the integrated network adapter: a Enter system setup, select Integrated NIC from the Onboard Devices group, and change the setting to Off (see "System Setup" on page 257). b Connect the network cable to the network adapter card’s connectors.
5 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer. 6 Before you close the card retention mechanism, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar.
4 If you are replacing a PCI Express x16 card or DVI card, remove the card (see "Removing a PCI Express x16 Card or DVI Card" on page 231). If necessary, disconnect any cables connected to the card. Then continue with step 6. 5 Prepare the card for installation. CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.
2 1 3 1 PCI Express x16 DVI-card 2 DVI card connector 3 PCI Express x16 card connector Small Form Factor Computer 229
2 1 3 4 1 fully seated card 4 bracket caught outside of slot 2 not fully seated card 3 bracket within slot NOTICE: Do not route card cables over the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 7 Connect any cables that should be attached to the card. 8 Before you close the card retention mechanism, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar.
12 If you installed a network adapter card and want to turn off the integrated network adapter: a Enter system setup, select Integrated NIC from the Onboard Devices group, and change the setting to Off (see "System Setup" on page 257). b Connect the network cable to the network adapter card’s connectors. Do not connect the network cable to the integrated network connector on the back panel of the computer. 13 Install any drivers required for the card as described in the card documentation.
2 3 1 5 4 7 6 1 PCI Express x16 DVI-card 2 removal pull tab 3 DVI card connector 4 lever 5 securing slot 6 securing tab 7 PCI Express x16 card connector 7 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 13 If you removed a network-adapter card connector: a Enter system setup, select Integrated NIC from the Onboard Devices group, and change the setting to On (see "System Setup" on page 257). b Connect the network cable to the integrated network connector on the back panel of the computer.
1 2 3 4 5 1 release tab 2 adapter retention latch 4 serial port adapter connector 5 serial port adapter system board connector (PS2/SER2) 3 serial port adapter bracket 7 Connect the adapter cable to the PS/2 serial port adapter connector (PS2/SER2) on the system board (see "System Board Components" on page 102). NOTE: See the documentation for the PS/2 serial port adapter for information about the cable connections. 8 Replace the computer cover (see "Replacing the Computer Cover" on page 297).
NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer. 6 Before you close the card retention mechanism, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide. 7 Secure any remaining card(s) by closing the card retention latch and snapping it into place.
Small Form Factor Computer
Power Supply Replacing the Power Supply CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 19.
2 1 1 power supply 2 screw 6 Slide the power supply toward the front of the computer approximately 1 inch. 7 Lift the power supply up and out of the computer. 8 Slide the replacement power supply into place. 9 Replace the screws that secure the power supply to the back of the computer chassis. 10 Reconnect the DC power cables to the system board and drives (see "System Board Components" on page 190 for connector locations).
15 Connect your computer and devices to electrical outlets, and turn them on. DC Power Connectors DC Power Connector P1 13 14 15 16 17 18 19 20 21 22 23 24 1 2 3 4 5 6 7 8 9 10 11 12 Pin Number Signal name 18AWG Wire 1 +3.3 VDC Orange 2 +3.
Pin Number Signal name 18AWG Wire 5 GND Black 6 VCC (+5 V) Red 7 GND Black 8 PS_PWRGOOD* Gray 9 P5AUX Purple 10 V_12P0_DIG Yellow 11 V_12P0_DIG Yellow 12 +3.3 V Orange 13 (optional) +3.
Pin Number Signal name 18AWG Wire 22 VCC (+5V) Red 23 VCC (+5V) Red 24 GND Black *Use 22-AWG wire instead of 18-AWG wire.
Pin Number Signal Name 24-AWG Wire 5 GND Black 6 GND Black DC Power Connector P5 242 Pin Number Signal Name 24-AWG Wire 1 GND Black 2 +5 VDC Red 3 NA NA 4 +3.
Processor CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. Removing the Processor 1 Follow the procedures in "Before You Begin" on page 19.
1 2 1 heat sink assembly 2 captive screws in housing (2) NOTICE: Unless a new heat sink is required for the new processor, reuse the original heat sink assembly when you replace the processor. 6 Pull the release lever straight up until the processor is released.
1 2 3 1 processor 2 release lever 3 socket NOTICE: Be careful not to bend any of the pins when you remove the processor from the socket. Bending the pins can permanently damage the processor. 7 Remove the processor from the socket. Leave the release lever extended in the release position so that the socket is ready for the new processor, and go to "Installing the Processor" on page 245. NOTICE: After removing the processor, be careful not to get any thermal grease on the processor pins.
NOTICE: Be careful not to bend any of the pins when you unpack the processor. Bending the pins can permanently damage the processor. 2 Unpack the new processor, being careful not to bend any of the processor pins. NOTE: You must position the processor correctly in the socket to avoid permanent damage to the processor and the computer when you turn on the computer. 3 If the release lever on the socket is not fully extended, move it to that position. 4 Align the pin-1 corners of the processor and socket.
9 Install the heat sink assembly: a Place the heat sink assembly back onto the heat-sink assembly bracket. b Rotate the heat sink assembly down towards the computer base and ensure that the two captive screws are properly aligned with the holes in the system board c Tighten the two captive screws. NOTICE: Ensure that the heat sink is correctly seated and secure.
Small Form Factor Computer
6 Advanced Features LegacySelect Technology Control LegacySelect technology control offers legacy-full, legacy-reduced, or legacy-free solutions based on common platforms, hard-drive images, and help desk procedures. Control is provided to the administrator through system setup, Dell OpenManage™ IT Assistant, or Dell custom factory integration.
Alert Description Temperature: Generic Critical The computer temperature is out of limits or the Temperature Problem/Generic computer temperature problem has been resolved. Critical Temperature Problem Cleared Battery Low The system battery has reached a voltage of 2.2 V or lower. For more information about Dell's ASF implementation, see the ASF User's Guide and the ASF Administrator's Guide, which are available on the Dell Support website at support.dell.com.
This feature, if installed and enabled, detects that the chassis was opened and alerts the user. To change the Chassis Intrusion setting: 1 Enter system setup (see "Entering System Setup" on page 257). 2 Press the down-arrow key to move to the Security option. 3 Press to access the Security option's pop-up menu. 4 Press the down-arrow key to move to the Chassis Intrusion setting. 5 Press to select an option setting. 6 Press again after you update the option setting.
Password Protection NOTICE: Although passwords provide security for the data on your computer, they are not foolproof. If your data requires more security, it is your responsibility to obtain and use additional forms of protection, such as data encryption programs.
The password setting changes to Set. 6 Exit system setup. Password protection takes effect when you restart the computer. Typing Your System Password When you start or restart your computer, the following prompt appears on the screen. If Password Status is set to Locked: Type the password and press . If you have assigned an administrator password, the computer accepts your administrator password as an alternate system password.
Administrator Password Option Settings You cannot change or enter a new administrator password if either of the following two options is displayed: • Set — An administrator password is assigned. • Disabled — The administrator password is disabled by a jumper setting on the system board.
Deleting or Changing an Existing Administrator Password To change an existing administrator password, you must know the administrator password. 1 Enter system setup (see "Entering System Setup" on page 257). 2 Type the administrator password at the prompt. 3 Highlight Admin Password and press the left- or right-arrow key to delete the existing administrator password. The setting changes to Not Set.
a Restart the computer and press during the Power On Self Test to enter the system setup program. b Select Security, then select TPM Activation and press . c Under TPM Activation, select Activate and press . NOTICE: You only need to activate TPM once. Once the process is complete, the computer either restarts automatically or prompts you to restart your computer.
System Setup Overview Use system setup as follows: • To change the system configuration information after you add, change, or remove any hardware in your computer • To set or change a user-selectable option such as the user password • To read the current amount of memory or set the type of hard drive installed Before you use system setup, it is recommended that you write down the system setup screen information for future reference. Entering System Setup 1 Turn on (or restart) your computer.
Options List — This field appears on the left side of the system setup window. The field is a scrollable list containing features that define the configuration of your computer, including installed hardware, power conservation, and security features. Option Field — This field contains information about each option. In this field you can view your current settings and make changes to your settings. Use the right- and left-arrow keys to highlight an option. Press to make that selection active.
Drives Diskette Drive (Internal default) This option enables or disables the floppy drive. The options are Off, USB, Internal, and Read Only. NOTE: If USB is selected, ensure that USB Controller setup option under Onboard Devices is set to On. SATA 0 through SATA n Identifies and enables and disables the drives attached to the SATA connectors on the system board and lists the capacities for the hard drives.
USB 0 through 5 Enables or disables the USB ports on the back of the computer. (On default) Front USB Ports Enables or disables the front USB ports. (On default) LPT Port Mode (PS/2 default) Determines the mode of operation of the internal parallel port. AT configures the port for AT compatibility. PS/2 configures the port for PS/2 compatibility. EPP configures the port for the Enhanced Parallel Port bidirectional protocol.
HDD Acoustic Mode (Bypass default) Bypass — Your computer does not test or change the current acoustics mode setting. Quiet — The hard drive operates at its most quiet setting. Suggested — The hard drive operates at the level suggested by the drive manufacturer. Performance — The hard drive operates at its maximum speed. NOTE: Switching to performance mode may cause the drive to be noisier, but its performance is not affected. Changing the acoustics setting does not alter your hard-drive image.
Power Management AC Recovery (Off default) Auto Power On (Off default) Auto Power Time Determines how the system responds when AC power is re-applied after a power loss. Off commands the system to stay off when the power is re-applied. You must press the front-panel power button before the system turns on. On commands the system to turn on when the power is re-applied. Last commands the system to return to the last power state the system was in just before it was turned off.
Event Log Allows you to view the Event Log. Entries are marked R for Read and U for Unread. Mark All Entries Read puts an R to the left of all the entries. Clear Log clears the Event Log. POST Behavior Fastboot (On default) Numlock Key (On default) When enabled, this feature reduces computer startup time by bypassing some compatibility steps. Off does not skip any steps during computer startup. On starts the system more quickly.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer (see "Turning Off Your Computer" on page 19) and try again. 4 Use the arrow keys to select Continue. The Boot Device Menu appears, listing all available boot devices. 5 Use the arrow keys to select the appropriate device (for the current boot only). NOTE: To boot to a USB device, the device must be bootable.
Jumper Settings Mini Tower, Desktop, and Small Form Factor Computers NOTE: The mini tower system board is displayed, but the jumper location is in the same location for all computers. Jumper Setting PSWD Description Password features are enabled (default setting). Password features are disabled. jumpered unjumpered Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
3 Locate the 2-pin password jumper (PSWD) on the system board, and remove the jumper to clear the password (see "Jumper Settings" on page 265). 4 If clearing the password on a small form factor computer, install the hard drive (see "Drives" on page 205). 5 Replace the computer cover (see "Replacing the Computer Cover" on page 297). 6 Connect your computer and monitor to electrical outlets, and turn them on. 7 After the Microsoft® Windows® desktop appears on your computer, shut down your computer.
a Locate the password and CMOS jumpers. Password (PSWD) and CMOS (RTC_RST) jumpers are on the system board (see "Jumper Settings" on page 265). b Remove the password jumper plug from its pins. c Place the password jumper plug on the RTC_RST pins and wait approximately 5 seconds. d Remove the jumper plug from the RTC_RST pins and place it back on the password pins. 4 If clearing the CMOS setting on a small from factor computer, install the hard drive (see "Installing a Hard Drive" on page 210).
• Shutdown. This sleep mode removes all power from the computer except a small auxiliary amount. As long as the computer remains connected to an electrical outlet, it can be automatically or remotely started. For example, the Auto Power On option in system setup allows the computer to automatically start at a specified time. Also, your network administrator can remotely start your computer using a power management event such as Remote Wake Up.
NOTE: If you purchased your Dell computer with RAID, your computer has been configured with two hard drives that are the same size. Verifying That RAID Is Working Your computer displays information pertaining to your RAID configuration at start-up, before loading the operating system. If RAID is not configured, the message none defined appears under RAID Volumes, followed by a list of the physical drives installed in your computer.
NOTE: In a RAID level 0 configuration, the size of the configuration is equal to the size of the smallest drive multiplied by the number of drives in the configuration. RAID Level 1 Configuration RAID level 1 uses a data-redundancy storage technique known as mirroring to enhance data integrity. When data is written to the primary drive, the data is also duplicated, or mirrored, on the second drive in the configuration.
Setting Your Computer to RAID-Enabled Mode 1 Enter system setup (see "Entering System Setup" on page 257). 2 Press the up- and down-arrow keys to highlight Drives, then press . 3 Press the up- and down-arrow keys to highlight the applicable SATA drive, then press . 4 Press the left- and right-arrow keys to highlight RAID On, and then press . Repeat the process, as needed, for each SATA hard drive. NOTE: For more information about RAID options, see "System Setup Options" on page 258.
7 After assigning the hard drives to an array, press . The Clear disk data prompt appears. NOTICE: You will lose all data on the selected drives in the next step. 8 Press to clear all data from the selected drives. The Array List window appears. 9 To review the details of the array that you set up, use the arrow keys to highlight the array in the Array Detail window and press . The Array Detail window appears. NOTE: To delete an array, use the arrow keys to select the array and press .
8 Click to select the drives that will make up the RAID configuration, click Next, and then click Next again. NOTE: Your computer supports a maximum of two drives per RAID array. The Clearing System Data window appears. NOTICE: The Clear System Data option deletes all data on the selected drive. 9 Click Next. 10 Click Finish to create the RAID configuration. The MediaShield RAID management utility window appears and lists the array along with any other installed hard drives.
RAID 1 to RAID 1 conversions cannot be performed using the migrating process. NOTICE: Additional hard drives to be used in the (migrated) array must be no smaller than any of the drives in the current configuration. NOTE: Ensure that all drives to be used in the RAID configuration are RAID-enabled (see "Setting Your Computer to RAID-Enabled Mode" on page 271.) 1 Launch NVIDIA MediaShield. 2 Click to select the array you want to convert. 3 Click Convert Array in the System Tasks pane.
5 Select the hard drive you want to rebuild by clicking the checkbox beside it. 6 Click Next. 7 Click Finish. The MediaShield RAID management utility window appears and displays the status of the rebuild process. NOTE: You can use your computer while the computer is rebuilding the array. NOTE: You can use any available (RAID-enabled) free disk to rebuild an array.
Advanced Features
7 Chassis Intrusion Switch CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Removing the Chassis Intrusion Switch 1 Follow the procedures in "Before You Begin" on page 19. 2 If removing the chassis intrusion switch on a small form factor computer, remove the hard drive (see "Drives" on page 205).
Mini Tower Computer 278 Chassis Intrusion Switch
Desktop Computer Chassis Intrusion Switch 279
Small Form Factor Computer Replacing the Chassis Intrusion Switch 1 Gently slide the chassis intrusion switch into its slot and reconnect the cable to the system board. 2 Replace the computer cover (see "Replacing the Computer Cover" on page 297). Resetting the Chassis Intrusion Detector 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop.
4 Press , press the left- and right-arrow keys to highlight Save/Exit, and then press to restart the computer and implement your changes.
Chassis Intrusion Switch
8 Battery Replacing the Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. A coin-cell battery maintains computer configuration, date, and time information.
1 If you have not already done so, make a copy of your configuration information, found in system setup (see "System Setup" on page 257). 2 Follow the procedures in "Before You Begin" on page 19. 3 If you have a Small Form Factor chassis, remove the hard disk drive to access the battery on the system board (see "Removing a Hard Drive" on page 208).
NOTICE: To avoid damage to the battery connector, you must firmly support the connector while replacing the battery. 6 Install the new system battery. a Support the battery connector by pressing down firmly on the positive side of the connector. b Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector. c Press the battery straight down into the connector until it snaps into place.
Battery
9 Replacing the System Board Removing the System Board: Mini Tower, Desktop, and Small Form Factor Computers 1 Follow the procedures in "Before You Begin" on page 19. NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
Mini Tower System Board Screws 1 1 288 mini tower system board Replacing the System Board 2 screws (8) 2
Desktop System Board Screws 1 1 desktop system board 2 2 screws (8) Replacing the System Board 289
Small Form Factor System Board Screws 1 1 small form factor system board 2 2 screws (6) Place the system board assembly that you just removed next to the replacement system board to ensure it is identical. Replacing the System Board: Mini Tower, Desktop, and Small Form Factor Computers 1 Gently align the board into the chassis and slide it toward the back of the computer. 2 Using the screws, secure the system board to the chassis.
10 Memory Your computer supports non-ECC DDR2 memory only.
• A pair of matched memory modules installed in connectors DIMM1 and DIMM2 and another matched pair installed in connectors DIMM3 and DIMM4 Be sure to install a single memory module in DIMM1, the connector closest to the edge of the system board, before you install modules in the other connectors.
At start-up, the BIOS identifies the components that require address space. The BIOS dynamically calculates the amount of reserved address space required. The BIOS then subtracts the reserved address space from 4 GB to determine the amount of usable space. • If the total installed computer memory is less than the usable address space, all installed computer memory is available for use only by the operating system.
1 securing clip (2) 2 memory module 4 Remove the memory module. If you are replacing a memory module, see "Installing Memory" on page 294. 5 If you are using: • a desktop computer: replace the optical drive (see "Installing an Optical Drive" on page 116). • a small form factor computer: first replace the floppy drive or media card reader (see "Installing a Floppy Drive or Media Card Reader" on page 220) and then replace the optical drive (see "Installing an Optical Drive" on page 216).
1 2 3 1 2 memory connector closest to processor 3 connector securing clips (2) 4 Align the notch on the bottom of the module with the crossbar in the connector. 3 2 1 4 1 cutouts (2) 4 crossbar 2 memory module 3 notch NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 5 Insert the module into the connector until the module snaps into position.
6 If you are using: • a desktop computer: replace the optical drive (see "Installing an Optical Drive" on page 116). • a small form factor computer: first replace the floppy drive or media card reader (see "Installing a Floppy Drive or Media Card Reader" on page 220) and then replace the optical drive (see "Installing an Optical Drive" on page 216). 7 Replace the computer cover (see "Replacing the Computer Cover" on page 297).
11 Replacing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Ensure that all cables are connected, and fold cables out of the way. Gently pull the power cables toward you so that they do not get caught underneath the drives. 2 Ensure that no tools or extra parts are left inside the computer.
After you remove and replace the cover, the chassis intrusion detector, if installed and enabled, causes the following message to appear on the screen at the next computer start-up: ALERT! Cover was previously removed. 5 Reset the chassis intrusion detector in System Setup by changing Chassis Intrusion to On or OnSilent (see "System Setup" on page 257).
12 Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Computer, Keyboard, and Monitor CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances. • Use a can of compressed air to remove dust from between the keys on the keyboard.
Cleaning an Optical Mouse Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution. Floppy Drive NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads which, prevents the drive from operating. Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation.
13 Reinstalling Drivers and the Operating System CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: You must use Microsoft® Windows® XP Service Pack 1 or later when you reinstall the Microsoft Windows XP operating system. NOTE: If you installed a unique image on your computer or if you had to reinstall your operating system, run the DSS utility.
2 Click Properties→ Device Manager. NOTE: The User Account Control window may appear. If you are an administrator, click Continue; otherwise, contact your administrator to continue. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 302).
Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version. 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for which the new driver was installed and click Properties.
7 Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation. 8 At the welcome screen, follow the screen prompts to complete the installation. If no Install button is present, automatic installation is not an option. For installation instructions, either see the appropriate instructions in the following subsections, or click Extract, follow the extracting instructions, and then read the readme file.
To access the help files on the Drivers and Utilities media, click the question mark button or the Help link at the top of the screen. Restoring Your Operating System The Microsoft Windows operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state.
Restoring the Computer to an Earlier Operating State NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Ensure that Restore my computer to an earlier time is selected and click Next.
4 Click the System Restore tab. 5 Ensure that Turn off System Restore is unchecked. Reinstalling Microsoft® Windows Vista® and Windows® XP Windows Vista The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. 1 Save and close any open files and exit any open programs. 2 Insert the Operating System disc. 3 Click Exit if the Install Windows message appears.
To reinstall Windows XP, perform all the steps in the following sections in the order in which they are listed. The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. NOTICE: The Operating System media provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive.
7 Enter your name and organization (optional) in the Personalize Your Software screen, and click Next. 8 At the Computer Name and Administrator Password window, enter a name for your computer (or accept the one provided) and a password, and click Next. 9 If the Modem Dialing Information screen appears, enter the requested information and click Next. 10 Enter the date, time, and time zone in the Date and Time Settings window, and click Next.
Reinstalling Drivers and the Operating System
15 Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work, ensure that the device is properly connected. • If an error message appears on the screen, write down the exact message. This message may help technical support personnel diagnose and fix the problem(s).
NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer.
Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
Problems writing to an Optical-RW drive C L O S E O T H E R P R O G R A M S — The Optical-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the Optical-RW. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A O P T I C A L -RW D I S C — See your computer documentation for information on Power Management modes (see "Power Management" on page 267).
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S — 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly.
Fan Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
A program stops responding END THE PROGRAM — 1 Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
R U N T H E D E L L D I A G N O S T I C S — If all tests run successfully, the error condition is related to a software problem (see "Dell Diagnostics" on page 327). Media Card Reader Problems NO DRIVE LETTER IS ASSIGNED — When Microsoft Windows XP detects the media card reader, the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — • Save and close any open files and exit any open programs you are not using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory. • Reseat the memory modules to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 327).
CHECK THE MOUSE SETTINGS — 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings. If you are using a PS/2 mouse 1 Enter system setup and ensure that the Mouse Port option is set to On. 2 Exit system setup and restart the computer. REINSTALL RUN THE CHECK THE MOUSE DRIVER — See "Reinstalling Drivers and Utilities" on page 302. D E L L D I A G N O S T I C S — •See "Dell Diagnostics" on page 327.
Power Problems Fill out the "Diagnostics Checklist" on page 351 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. IF THE POWER LIGHT Lights" on page 330 IS GREEN AND THE COMPUTER IS NOT RESPONDING — See "Diagnostic I F T H E P O W E R L I G H T I S B L I N K I N G G R E E N — The computer is in standby mode. Press a key on the keyboard or move the mouse to resume normal operation.
Printer Problems Fill out the "Diagnostics Checklist" on page 351 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer. C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setup and troubleshooting information.
Restoring Default Settings TO R E S T O R E T H E C O M P U T E R ' S S YS T E M S E T T I N G S T O T H E I R D E F A U L T V A L U E S — 1 Turn on or restart your computer. 2 When Press to Enter Setup appears in the upper-right corner of the screen, press immediately. If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.
E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lowerright corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely inserted into the headphone connector. D I S A B L E D I G I T A L M O D E — Your headphones do not work if the CD drive is operating in digital mode. 1 Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices. 2 Click Sounds and Audio Devices. 3 Click the Hardware tab. 4 Double-click the name of your CD drive. 5 Click the Properties tab.
C H E C K T H E M O N I T O R P O W E R L I G H T — If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
16 Troubleshooting Tools and Utilities Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in this section and run the Dell Diagnostics before you contact Dell (see "Contacting Dell" on page 351) for technical assistance. It is recommended that you print these procedures before you begin.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in system setup. 3 When the boot device list appears, highlight IDE CD-ROM Device and press . 4 Select the IDE CD-ROM Device option from the CD boot menu.
Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and the problem description. Help Describes the test and may indicate requirements for running the test. Configuration Displays your hardware configuration for the selected device.
Power Light Problem Description Suggested Resolution Solid green and a beep code during POST A problem was detected while the BIOS was executing. See "Beep Codes" on page 332 for instructions on diagnosing the beep code. Also, check the diagnostic lights to see if the specific problem is identified. Solid green power light and no beep code and no video during POST The monitor or the graphics card may Check the diagnostic lights to see if be faulty or incorrectly installed.
Light Pattern Problem Description Suggested Resolution Memory modules are detected, but a memory failure has occurred. • If you have one memory module installed, reinstall it and restart the computer (see "Memory" on page 291 for instructions on how to remove and install memory modules). • If you have two or more memory modules installed, remove the modules, reinstall one module, and then restart the computer. If the computer starts normally, reinstall an additional module.
Light Pattern Problem Description Suggested Resolution No memory modules are detected. • If you have one memory module installed, reinstall it and restart the computer (see "Memory" on page 291 for instructions on how to remove and install memory modules). • If you have two or more memory modules installed, remove the modules, reinstall one module, and then restart the computer. If the computer starts normally, reinstall an additional module.
If your computer beeps during start-up: 1 Write down the beep code on the Diagnostics Checklist (see "Diagnostics Checklist" on page 351). 2 Run theDell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 327). 3 Contact Dell for technical assistance (see "Contacting Dell" on page 351).
A L E R T ! A I R T E M P E R A T U R E S E N S O R N O T D E T E C T E D — For any computer type except the ultra small form factor computer, ensure that all cables are securely fastened to the I/O panel and to the system board and reboot your computer. If this does not resolve the problem or if you have an ultra small form factor computer, contact Dell (see "Contacting Dell" on page 351). ATTACHMENT — See "Drive Problems" on page 313.
INSERT — Insert a bootable floppy disk or CD. BOOTABLE MEDIA I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S ET U P P R O G R A M — Enter system setup and correct the computer configuration information (see "Entering System Setup" on page 257). KEYBOARD FAILURE — See "Keyboard Problems" on page 315. M E M O R Y A D D R E S S L I N E F A I L U R E A T address , and Software Problems" on page 316.
NOT A BOOT DISKETTE — Insert a bootable floppy disk and restart your computer. N O T E N O U G H M E M O R Y O R R E S O U R C E S . C L O S E S O M E P R O G R A M S A N D T R Y A G A I N — Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first. OPERATING — S YS T E M N O T F O U N D Contact Dell (see "Contacting Dell" on page 351).
UNEXPECTED INTERRUPT on page 327). IN PROTECTED MODE — Run the Dell Diagnostics (see "Dell Diagnostics" WA RNI NG: D E L L ' S D I S K M O N I T O R I N G S YS T E M H A S D E T E C T E D T H A T [ P R I M A R Y / S E C O N D A R Y ] E ID E C O N T R O L L E R I S O P E R A T I N G O U T S I D E O F DRIVE [ 0/ 1] ON THE NORMAL SPECIFICATIONS.
2 Type hardware troubleshooter in the Search field and click the arrow to start the search. 3 Click Hardware Troubleshooter in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.
Microsoft® Windows® XP and Windows Vista® Features 17 Transferring Information to a New Computer You can use your operating system "wizards" to help you transfer files and other data from one computer to another—for example, from an old computer to a new computer. For instructions, see the following section that corresponds to the operating system that your computer is running. Microsoft Windows Vista® 1 Click the Windows Vista Start button Windows Easy Transfer.
For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. You can use the optional Operating System media for this process or you can create a wizard disk with the Files and Settings Transfer Wizard. Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers.
Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media. To create a wizard disk, use your new computer with Windows XP and perform the following steps: 1 Open the Files and Settings Transfer Wizard: click Start→ All Programs→ Accessories→ System Tools→ Files and Settings Transfer Wizard.
NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?). NOTE: Access to the Dell™ Knowledge Base document may not be available in certain countries.
Fast User Switching Fast User Switching allows multiple users to access one computer without requiring the previous user to log off. Windows Vista 1 Click the Windows Vista Start button Easy Transfer. and then click Transfer files and settings→ Start Windows The current user’s name and picture appear on the Start menu. 2 Click the right-arrow icon in the lower-right corner of the Start menu. 3 Click Switch User. 4 Click the name of the user account you want to switch to.
1 2 4 1 network adapter connector 4 network adapter connector on computer 2 network device 3 3 network cable Network Setup Wizard Windows Vista 1 Click the Windows Vista Start button network. and then click Connect To→ Set up a connection or 2 Select an option under Choose a connection option. 3 Click Next, and then follow the instructions in the wizard.
5 Return to the Network Setup Wizard and follow the instructions on the screen.
Microsoft® Windows® XP and Windows Vista® Features
19 Getting Help Obtaining Assistance CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets. 1 Complete the procedures in "" on page 311 2 Run the Dell Diagnostics (see "Dell Diagnostics" on page 327). 3 Make a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 351) and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support (support.dell.
www.dell.com/la/ (Latin American and Caribbean countries) www.dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user: anonymous, and use your e-mail address as your password. • Electronic Support Service mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.
To contact Dell’s support service, see "Obtaining Assistance" on page 347 and then call the number for your country as listed in "Contacting Dell" on page 351. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 351.
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 351). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files.
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com.
20 Warranty Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer.
Warranty
21 FCC Regulatory Model (U.S. Only) The following information is provided on the device or devices covered in this document in compliance with the FCC regulations: • Product name: Dell™ OptiPlex™ 740 • Model numbers: DCNE, DCSM, and DCCY • Company name: Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400 NOTE: For additional FCC and other regulatory agency information, see your Product Information Guide (which accompanied your computer).
FCC Regulatory Model (U.S.
Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. A AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
bps — bits per second — The standard unit for measuring data transmission speed. BTU — British thermal unit — A measurement of heat output. bus — A communication pathway between the components in your computer. bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information. byte — The basic data unit used by your computer. A byte is usually equal to 8 bits. C C — Celsius — A temperature measurement scale where 0° is the freezing point and 100° is the boiling point of water.
D DDR SDRAM — double-data-rate SDRAM — A type of SDRAM that doubles the data burst cycle, improving system performance. DDR2 SDRAM — double-data-rate 2 SDRAM — A type of DDR SDRAM that uses a 4-bit prefetch and other architectural changes to boost memory speed to over 400 MHz. device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer. device driver — See driver.
E ECC — error checking and correction — A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory. ECP — extended capabilities port — A parallel connector design that provides improved bidirectional data transmission. Similar to EPP, ECP uses direct memory access to transfer data and often improves performance. EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard drives and CD drives.
FTP — file transfer protocol — A standard Internet protocol used to exchange files between computers connected to the Internet. G G — gravity — A measurement of weight and force. GB — gigabyte — A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to refer to hard drive storage, the term is often rounded to 1,000,000,000 bytes. GHz — gigahertz — A measurement of frequency that equals one thousand million Hz, or one thousand MHz.
I/O — input/output — An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices. I/O address — An address in RAM that is associated with a specific device (such as a serial connector, parallel connector, or expansion slot) and allows the processor to communicate with that device. IrDA — Infrared Data Association — The organization that creates international standards for infrared communications.
recommended that you frequently save your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of memory, such as RAM, ROM, and video memory. Frequently, the word memory is used as a synonym for RAM. memory address — A specific location where data is temporarily stored in RAM. memory mapping — The process by which the computer assigns memory addresses to physical locations at start-up.
P parallel connector — An I/O port often used to connect a parallel printer to your computer. Also referred to as an LPT port. partition — A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives. Each partition can contain multiple logical drives. PC Card — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of PC Cards.
• It is located on a network in a directory and the system administrator has assigned rights only to specific individuals. refresh rate — The frequency, measured in Hz, at which your screen's horizontal lines are recharged (sometimes also referred to as its vertical frequency). The higher the refresh rate, the less video flicker can be seen by the human eye. resolution — The sharpness and clarity of an image produced by a printer or displayed on a monitor. The higher the resolution, the sharper the image.
cards can be used in phones or portable computers. smart card — A card that is embedded with a processor and a memory chip. Smart cards can be used to authenticate a user on computers equipped for smart cards. S/PDIF — Sony/Philips Digital Interface — An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format, which could degrade the quality of the file.
U UMA — unified memory allocation — System memory dynamically allocated to video. UPS — uninterruptible power supply — A backup power source used when the electrical power fails or drops to an unacceptable voltage level. A UPS keeps a computer running for a limited amount of time when there is no electrical power. UPS systems typically provide surge suppression and may also provide voltage regulation. Small UPS systems provide battery power for a few minutes to enable you to shut down your computer.
WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For example, a 66-WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours. wallpaper — The background pattern or picture on the Windows desktop. Change your wallpaper through the Windows Control Panel. You can also scan in your favorite picture and make it wallpaper. WLAN — wireless local area network.
