Users Guide

26 │ Troubleshooting
Frequently Asked Questions
Question 1:
My Bluetooth mouse doesn’t connect to my computer after being idle. How
do I reconnect my mouse?
Answer:
Windows 7 and Windows 8 have a known issue with selective power
management of attached devices which could make your mouse appear
locked. Reboot the system or turn your Bluetooth radio o and back on to
reconnect your mouse.
If the Bluetooth radio on your computer is set to Allow the computer to
turn o this device to save power, this could also cause your mouse to not
reconnect after being idle. To solve this, disable the Allow the computer to
turn o this device to save power option in the Bluetooth radio properties of
your computer.
• For Windows 7:
1. Click the Start button and type Device Manager.
2. Click on Device Manager in the Results window.
3. In Device Manager, expand Bluetooth Radios.
4. Right click on the Bluetooth radio device and select Properties.
5. On the Advanced tab, the Manufacturer Id will be 15 if your radio
is Broadcom-based. On the Power Management tab, uncheck the
option Allow the computer to turn o this device to save power.
6. Click OK.