Users Guide

Troubleshooting │ 25
Common
Symptoms
What You
Experience
Possible Solutions
7. Check if your computer
is included in the list of
select Dell computers
compatible with the mouse.
See www.dell.com/support
for more information.
Bluetooth
connection is lost
Previously paired
mouse no longer
works on the
computer
1. Check the battery level.
• If the mouse uses a
rechargeable battery, make
sure the batteries are fully
charged.
• If the mouse uses
replaceable batteries,
replace them with new
batteries.
2. Turn the mouse o then on.
• Rotate the mouse to off
position, then rotate the
mouse to on position.
3. On your computer, turn the
Bluetooth o and on.
4. Restart your computer.
5. Check for interference
that may aect Bluetooth
connectivity (e.g nearby Wifi,
USB 3.0 Devices).
• Check for any wireless
devices that are in
close proximity such
as wireless networking
devices (Bluetooth printer,
USB 3.0 dongle, etc),
wireless pointing devices,
and microwave ovens.
• Move away from these
devices.
6. Refer to chapter Pairing
multiple computers with
your Bluetooth mouse for
more information.