Datasheet

SIMPLIFY DATA BACKUP AT DELL.COM/RD1000
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document to refer to either the entities claiming the marks and names or their products. Dell disclaims proprietary interest in the marks and
names of others. ©2008 Dell Inc. All rights reserved.
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ProSupport Technical Support: Must be purchased in conjunction with Limited Warranty. The ProSupport Queue is designed to provide 2 minutes or less
average speed of answer, provided the correct, toll-free ProSupport number is called by the customer. Hold times in the ProSupport Queue may be aected
by multiple variables including, but not limited to: time of day, product release cycle, product recall occurrences and total number of ProSupport customers.
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ProSupport Service Plans: Service may be provided by a third party. Technician will be dispatched if necessary in parallel with phone-based troubleshooting
for severity level 1 issues on systems with ProSupport Mission Critical or Same Day Response service. Technician will be dispatched if necessary following
phone-based troubleshooting for all other severity levels and on-site response service levels. Repair time is measured from dispatch time of the on-site
response service. Subject to parts availability, geographical restrictions and terms of service contract. Service timing dependent upon time of day call
placed to Dell. U.S. only.
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The defective hard drive must still be covered by the hardware limited warranty.
Designed to address the technology challenges you face today. Designed for IT professionals like you, Dell ProSupport
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for
IT provides 7x24 direct access to Dell Expert Centers, fast-track dispatch of parts and labor without phone troubleshooting
when desired for Dell-certified technicians, and escalation management through Dell’s Global Command Centers. In
addition, Dell ProSupport Options align with the way you use technology by providing rapid response to your needs,
protecting your investment, productivity, and sensitive data, and enhancing proactive support services to reduce the
risk and complexity of managing your infrastructure.
Speed of Response
With the Mission Critical
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option, you get priority response for server and storage environments where avoiding
unplanned downtime and reducing recovery time are critical. Includes priority 4-hour On-Site service or optional
2-hour response with 6-hour hardware repair, Dell’s proven Critical Situation process, and emergency dispatch.
Protection
With Keep your Hard Drive
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you retain control of your sensitive data and comply with data privacy regulations
(to help mitigate regulatory and civil liability risks) by keeping your hard drive.
Premium Proactive
With the Enterprise-Wide Contract option, you get enhanced, proactive capabilities via a designated Service Delivery
Manager, performance benchmarking and custom reporting, and planning and assessments. Our Proactive Maintenance
option proactively maximizes the availability and stability of your infrastructure. Includes a detailed system assessment
and implementation of driver or firmware updates and upgrades for your server or storage systems. Remote Advisory
Options provides telephone and Internet access to technical expertise for specialized applications and solutions such
as Microsoft
®
Exchange, Virtualization, and more.
Comprehensive Storage Training and Certification
Provides expertise for integrating Dell storage into an existing IT infrastructure. For company compliance, an advanced
Certification path is available for validating or maintaining skill sets.
Backup and Recovery
Solutions that help ensure adequate procedures are in place to minimize or avoid data loss.
Storage Consolidation
Our storage experts can analyze your existing infrastructure, operational practices, and technical readiness and develop
a detailed consolidation deployment plan that includes a validated and refined solution design.
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