User's Manual

Dell™ Backup and Recovery Manager V1.3 Page 38
10. A Windows XP system with Dell Backup and Recovery Manager installed
will not have the Windows Recovery Environment containing your Dell
Factory Image, or the Dell Recovery Media option on the Dell Recovery
Tools screen. Go to 8 Windows Recovery Environment
for the restore
options available for a Windows XP system.
11. When you restore a backup image from within Windows, you may notice that
the names of previous backups are retained in the drop-down menu of
backups available to restore. While this may seem strange at first, this is
normal behavior. If you created backups previously on other media such as
DVD or an external USB drive and we did not retain the names in the
database for you, you would not be able to restore them. By retaining the
names, you still have the option to restore them should you ever need to do
so.
The behavior is different when you boot from a DVD or an external storage
device. The only backup images available will be those currently on the
devices attached to your system.
12. Microsoft Windows XP does not support Dual Layer DVDs or Blu-ray media.
HoweverMicrosoftdoeshaveaQFEthatwillenablesupportinXP.Customers
maydownloadKB952011andinstallitattheirownrisk.SinceDelldoesnot
distributethisQFE,Dellisunabletosupportit.
13. DBRM can work with Credant Mobile Guardian encryption but there are
limitations.
a. You are able to create a bootable system backup image and you will be
able to successfully restore the backup image. However after the Restore
completes, the drive will no longer be encrypted. It must be re-encrypted
by performing these two steps:
1. Launch CMGShieldUI.exe in the CMG program directory. This
will turn on the encryption display window that is just a visual
indicator that encryption is taking place (after encryption is
initiated in the following step).
2. Launch WSProbe.exe in the CMG program directory. This
actually performs the re-encryption of all the files after the restore.
b. You will not be able to restore a system backup using the main DBRM
program from within Windows. Nor will you be able to restore a backup
from within the Windows Recovery Environment (WinRE). To restore a
system backup image, you must:
1. Have previously created a bootable system backup
2. Boot from that backup
3. Restore the desired system backup image
4. Re-encrypt the drive using the steps above.