User's Manual

Dell™ Backup and Recovery Manager V1.0 Page 29
11 Other information you need to know
1. When using Dell Recovery Tools to create a recovery disk, the close window
icon (red button with white ×) in the upper right corner is disabled. This is
intentional to prevent a user from inadvertently closing the window while
performing a task and avoids potential data corruption. To exit, click the
Cancel button.
2. The date and time stamp on the backup.WIM file differs from the actual time
the backup was made. This occurs because the backup file is actually created
in the Windows Recovery Environment, which does not use the same time
zone information as the Windows user environment. This is normal behavior.
3. When restoring to a blank hard drive, there will be no factory utility partition
on it from which to run the Diagnostic utilities.
4. When making a bootable backup from Windows Vista to an external storage
device and the BIOS boot order is changed to boot from the external storage
device first, the system will boot into the WinRE environment. To avoid
booting into this environment, either unplug the external storage device after
the backup completes before the next boot, or change the boot order in BIOS
so the external storage device is not the first boot drive.
5. When making a bootable backup from Windows XP to an external storage
device, and the BIOS boot order is changed to boot from the external storage
device first, the .ini file on the drive will automatically initiate the process of
creating the bootable backup. To avoid repeated attempts to make the
backup, either unplug the external storage device after the backup completes
before the next boot, or change the boot order in BIOS so the external
storage device is not the first boot drive.
6. A bootable backup image is required to restore to a blank hard drive.
7. Upon restoring an image to a blank hard drive, at first boot the user will
receive notification that the system needs to be restarted to make the
changes they performed. This is normal and caused by the fact that the
system volume information is included in the backup image. When restored to
a blank HDD, the system volume information is no longer correct so a system
restart is necessary. This restart will reset the System Volume Information.
The system volume information is included in the backup images in order to
maintain the system's restore points.
8. Although external FireWire (1394) drives are supported, the BIOS in Dell
systems will not boot FireWire drives. Use DVD, or an external USB or eSATA
drive to make a bootable system backup image.
9. External eSATA drives should not be used for OS Media. The operating system
image cannot be installed from the eSATA drive to the primary internal drive
due to the way the eSATA drive enumerates at boot. Use DVD or an external
USB drive for your OS Media backup.
10. Restoring to an unformatted hard drive is not supported in this version.