Users Guide

Support
This chapter explains where and how to get support for your Dell Technologies APEX Data Storage Services implementation.
Topics:
• Support
• About the DTMS Portal
• Access the DTMS portal
Support
The support page connects you to sales and technical resources for your APEX Data Storage Services offering.
● On the Overviewpage:
○ View specific contact information for:
￭ Your Account Representative
￭ Your central Organizational Admin who can add and manage console users
￭ Your DTMS Tech Support contacts
○ Create a DTMS incident or service request using the Create a Ticket option.
○ Search Knowledge Base in the DTMS Portal.
● Service Events: This page shows a list of past and current widespread service events for the APEX Console.
● Metrics: This page shows the health score for each of your APEX Data Storage Services systems with direct links to the
corresponding System Details pages in CloudIQ.
About the DTMS Portal
The DTMS Portal is used to get service and support for your APEX Data Storage Services offering as well as any other managed
services. Use the DTMS Portal to log service requests and incidents, to check the status of any open requests, and view a list of
upcoming releases and changes.
Use the Knowledge tab in the DTMS Portal to find the DTMS Portal user guide, tips for several storage related tasks, and
frequently asked questions.
● Service Request — Log a service request for actions such as logging an inquiry, creating protection policies, managing
replication, and so on.
● Incident — Log an incident to report issues such as your system not working correctly or a system outage.
Access the DTMS portal
Access the DTMS Self-Service portal from the APEX Console for additional support on your APEX Data Storage Services
solution.
About this task
You can launch the Dell Technologies Managed Services (DTMS) portal from the APEX Console through single sign-on.
NOTE:
For more information about using the DTMS Self-Service portal, refer to the Knowledge tab within the DTMS
Portal where you can find the DTMS Portal user guide and frequently asked questions.
Steps
1. In the left navigation pane, select Subscriptions > Active Subscriptions.
2. Next to your active subscription, select the ellipsis and View Details.
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