Users Guide

Audio

Other caller cannot hear me

Possible causes

• Microphone is muted.

• No microphone on the computer

• Microphone volume is set to low.

• Bluetooth headset issue

Suggested steps

• Adjust the microphone volume.

• Ensure that the microphone is present, connected, and working with other applications.

• If you are facing Bluetooth issues, see

Phone and Bluetooth

Cannot hear the other caller

Possible causes

• Speakers are muted.

• No speakers on the computer

• Speaker volume is set to low.

• Bluetooth headset issue

Suggested steps

• Increase the volume.

• Ensure that the speakers are present, connected, and working with other applications.

• If you are facing Bluetooth issues, see Phone and Bluetooth

Unable to hear audio during WhatsApp and Skype Calls

WhatsApp and Skype calls are not supported.

Cannot hear phone audio on the computer

Alienware Mobile Connect supports only the audio from phone calls.