Users Guide

3. Go to the Bluetooth settings on your phone and locate your computer in the list of paired devices.
4. Click or tap your computer's name, and unpair it.
5. Restart the Alienware Mobile Connect app on your phone.
6. Restart the pairing process.
NOTE: To isolate Bluetooth issues, try pairing the computer and the phone without using the Alienware Mobile Connect
application.
Cannot launch the Alienware Mobile Connect computer application
Probable cause—Another instance of the Alienware Mobile Connect application is active in the background.
Suggested steps
1. Open Task Manager.
2. End the Alienware Mobile connect process.
3. Relaunch the application.
Messages
Not all messages on my iPhone appear on the Alienware Mobile Connect application
Possible cause—The messages app is open on the iPhone. If the messages app is open, the iPhone does not notify regarding a new
message that is received.
Suggested step—Close the messages app on your iPhone.
Text messages are not visible in the Messages tab
Possible cause—You have not given permission to share messages during the initial setup.
Suggested steps
• Ensure that the iPhone and the computer are connected. Go to Bluetooth settings on your iPhone and click or tap the icon next
to your computer's name and turn on the access for messages. On the Alienware Mobile Connect windows application, click any
other tab and then click the Messages tab again to refresh messages.
• If you cannot use other features, uninstall and reinstall the mobile app to initiate the setup process.
Launch the Alienware Mobile Connect application
Alienware Mobile Connect application does not launch automatically, even after selecting the option
to launch on startup.
If you select the option to launch the Alienware Mobile Connect application on startup, the application launches at startup but it runs
in the background. You can click the systray icon on the taskbar to view the application.
Notifications
iPhone Notifications does not appear on the computer
Probable cause—Pairing issue
Suggested steps—Try the following steps:
1. Go to the Notifications tab and follow the steps shows on the screen to activate notifications.
2. If the problem persists, remove your iPhone from the list of paired phones in the Alienware Mobile Connect application. Ensure
that you select the Also unpair from bluetooth devices box.
3. Go to the Bluetooth settings on your iPhone and click or tap the (i) button next to each entry with your computer's name.
4. Select Forget this device.
5. Restart your iPhone.
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