Users Guide

Troubleshooting
Phone and Bluetooth
Poor audio quality
Probable cause—Poor Bluetooth connection, invalid Bluetooth connection, or other handsfree Bluetooth devices are connected to
the phone.
Suggested steps—Try any of the following solutions:
• Check for Bluetooth driver updates.
• Bring the phone closer to the computer.
• Restart the Alienware Mobile Connect windows application.
No audio on calls when a Bluetooth headset is connected
Probable cause—Two Bluetooth devices connected simultaneously.
Suggested steps—Try any of the following solutions:
• If the headset includes a USB dongle, connect the dongle to the computer for using the Bluetooth headset.
• If there is no USB dongle included, two Bluetooth devices that are connected directly to the computer cannot work
simultaneously. A workaround is to output the audio to the computer speakers.
Contacts
Unable to search a contact by the phone number
Alienware Mobile Connect only supports search by name.
Unable to see contacts list in the Contacts tab
Possible causes
• You have not given permission to share contacts during the initial setup.
• Sync Contacts is not enabled.
Suggested steps—Try any of the following methods:
• Alienware Mobile Connect does not show contacts that are saved on the SIM card. This feature is not supported.
• Ensure that Sync Contacts is enabled and Phone favorites, Phone recents, and All contacts are selected.
• Ensure that the iPhone and the computer are connected. Go to Bluetooth settings on your iPhone and click or tap the icon next
to your computer's name and turn on the access for contacts. On the Alienware Mobile Connect windows application, move out
of the Contacts tab and back in to refresh messages.
• If you cannot use other features, uninstall and reinstall the mobile app to initiate the setup process.
Initial setup
Cannot pair the phone to computer
Probable cause—Bluetooth pairing failure
Suggested steps—Try any of the following methods:
• Ensure that the Bluetooth is enabled on your computer and iPhone.
• Turn off and turn on Bluetooth on both your computer and iPhone.
• Disconnect additional Bluetooth devices from the phone.
• Do the following, and try pairing again:
1. Go to the Bluetooth settings on your computer and locate your phone in the list of paired devices.
2. Click or tap your phone's name, and unpair it.
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