Users Guide

Suggested step—Go to your smartphone settings and ensure that the Alienware Mobile Connect app has permission to export
messages, and the notifications are not muted.
Audio
Other caller cannot hear me
Possible causes
● Microphone is muted.
● The call is in private mode.
● No microphone on the computer
● Microphone volume is set to low.
● Bluetooth headset issue
Suggested steps
● Adjust the microphone volume.
● Exit private mode.
● Ensure that the microphone is present, connected, and working with other applications.
● If you are facing Bluetooth issues, see
Phone and Bluetooth .
Cannot hear the other party
Possible causes
● Speakers are muted.
● No speakers on the computer
● Speaker volume is set to low.
● Bluetooth headset issue
Suggested steps
● Increase the volume.
● Ensure that the speakers are present, connected, and working with other applications.
● If you are facing Bluetooth issues, see
Phone and Bluetooth .
Unable to hear audio during Skype Calls
Skype calls are not supported.
Cannot hear phone audio on the computer
Alienware Mobile Connect supports only the audio from phone calls.
Mirroring
Mirroring quality is poor
Probable cause
● Poor Wi-Fi Direct connection
● Wireless channels mismatch
Suggested steps—Try any of the following solutions:
● Bring the phone closer to your computer.
● Restart the Alienware Mobile Connect windows application to reset the wireless channel selection.
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