Users Guide

Troubleshooting
Phone and Bluetooth
Poor audio quality
Probable cause—Poor Bluetooth connection, Invalid Bluetooth connection, or other handsfree Bluetooth devices are connected to
the phone.
Suggested steps—Try any of the following solutions:
● Check for Bluetooth driver updates.
● Bring the phone closer to the computer.
● Restart the Alienware Mobile Connect windows application.
No audio on calls when a Bluetooth headset is connected
Probable cause—Two Bluetooth devices connected simultaneously.
Suggested steps—Try any of the following solutions:
● If the headset includes a USB dongle, connect the dongle to the computer for using the Bluetooth headset.
● If there is no USB dongle included, two Bluetooth devices that are connected directly to the computer cannot work
simultaneously. A workaround is to output the audio to the computer speakers.
Contacts
Unable to search a contact by the phone number
Alienware Mobile Connect only supports search by name.
Unable to see contacts list in the Contacts tab
Possible causes
● You have not given permission to share contacts during the initial setup.
● LG phones—Contacts are saved on the SIM card.
Suggested steps—Try any of the following methods:
● Alienware Mobile Connect does not show contacts that are saved on the SIM card for LG phones. There is no workaround.
● Uninstall and reinstall the mobile app to initiate the setup process.
● Newly created contacts while viewing the Contacts tab only appears after you reconnect the smartphone or refresh the Contacts
tab. To refresh the Contacts tab, switch to another tab and switch back to the Contacts tab.
Initial setup
Cannot pair the phone to computer
Probable cause—Bluetooth pairing failure
Suggested steps—Try any of the following methods:
● Ensure that the Bluetooth is enabled on your computer and smartphone.
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