Users Guide

Notifications
iPhone Notifications does not appear on the computer
Probable cause—Pairing issue
Suggested steps—Try the following steps:
1. Go to the Notifications tab and follow the steps shows on the screen to activate notifications.
2. If the problem persists, remove your iPhone from the list of paired phones in the Alienware Mobile Connect application. Ensure
that you select the Also unpair from bluetooth devices box.
3. Go to the Bluetooth settings on your iPhone and click or tap the (i) button next to each entry with your computer's name.
4. Select Forget this device.
5. Restart your iPhone.
Audio
Other caller cannot hear me
Possible causes
● Microphone is muted.
● No microphone on the computer
● Microphone volume is set to low.
● Bluetooth headset issue
Suggested steps
● Adjust the microphone volume.
● Ensure that the microphone is present, connected, and working with other applications.
● If you are facing Bluetooth issues, see
Phone and Bluetooth
Cannot hear the other caller
Possible causes
● Speakers are muted.
● No speakers on the computer
● Speaker volume is set to low.
● Bluetooth headset issue
Suggested steps
● Increase the volume.
● Ensure that the speakers are present, connected, and working with other applications.
● If you are facing Bluetooth issues, see
Phone and Bluetooth
Unable to hear audio during WhatsApp and Skype Calls
WhatsApp and Skype calls are not supported.
Cannot hear phone audio on the computer
Alienware Mobile Connect supports only the audio from phone calls.
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