Alienware Mobile Connect 3.x for iOS User's Guide May 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Introduction............................................................................................................................ 4 Alienware Mobile Connect application features................................................................................................................ 4 Chapter 2: Setting up Alienware Mobile Connect..................................................................................5 Install Alienware Mobile Connect on your iPhone...............
Introduction Alienware Mobile Connect enables you to connect your computer to a smartphone and create an integrated experience. You can work on the computer while you answer calls or send text messages. The application uses the keyboard, mouse, touch screen, speakers, and microphone of your computer. The software consists of a computer application that is preinstalled on supported Alienware computers, and a smartphone app that you can download from the App Store.
Setting up Alienware Mobile Connect Install Alienware Mobile Connect on your iPhone Steps 1. Download and install the Alienware Mobile Connect app from the App Store. 2. Open the Alienware Mobile Connect app. 3. Tap LET'S START. You are presented with a series of permission requests and the reason behind each permission request. To use the features of the Alienware Mobile Connect application on your computer, you must allow all the permission requests. 4. Tap NEXT and allow each permission request.
You must use this authorization code to pair the iPhone with the Alienware Mobile Connect application on your computer. Next steps For pairing your computer to iPhone, see the following topics: ● For iOS 13 and later versions ● For iOS 12 and older versions Pair your iPhone to the computer iOS 13 and later versions Prerequisites Download and install the Alienware Mobile Connect app on your iPhone—See Install Alienware Mobile Connect on your iPhone.
Steps 1. Open the Alienware Mobile Connect application on your computer. A welcome screen is displayed. NOTE: You can pair a smartphone to the computer when you open the Alienware Mobile Connect application for the first time on your computer. If you want to pair another smartphone later, go to Settings > Phones. 2. Read the terms and privacy policy. 3. Select the check box and click or tap Get Started. A screen is displayed with two tiles Android and iPhone. 4. Select iPhone, and click or tap Next.
A window is displayed to enter the authorization code from the Alienware Mobile Connect iPhone app. NOTE: You can scan the QR code that is displayed on the window to download the app to your iPhone. 5. Enter the authorization code from the iPhone app to the respective field on the computer screen and click or tap Next. The pairing process is initiated, and a Bluetooth pairing code is displayed on your computer and iPhone.
6. Verify the codes, click or tap Next on the computer, and tap Pair on your iPhone. The connection is verified and a message is displayed to approve the permission request for accessing notifications on the iPhone.
7. Tap Allow on the iPhone, and click or tap Next on the computer. 8. Go to the Bluetooth settings in your iPhone, tap your computer's name, and enable Show Notifications and Sync Contacts NOTE: If you do not allow the system notification access, the notifications from your iPhone are not displayed on the Alienware Mobile Connect application. You can change the settings later by clicking or tapping Having trouble seeing notifications? in the Notifications window in the Alienware Mobile Connect application.
9. Follow the on-screen instructions to allow access to the contacts and messages on your iPhone through Bluetooth. Allowing access helps you to view your contact list and send text messages using Alienware Mobile Connect on your computer. If you skip this step, the steps to allow the access is displayed on the Messages and Contacts tab in the Alienware Mobile Connect application. 10. Click or tap Finish.
Results Your iPhone is now paired with your computer, and you can use all the features that are available on the Alienware Mobile Connect application on your computer. iOS 12 and older versions Prerequisites Download and install the Alienware Mobile Connect app on your iPhone—See Install Alienware Mobile Connect on your iPhone. Steps 1. Open the Alienware Mobile Connect application on your computer. A welcome screen is displayed.
NOTE: You can pair a smartphone to the computer when you open the Alienware Mobile Connect application for the first time on your computer. If you want to pair another smartphone later, go to Settings > Phones. 2. Read the terms and privacy policy. 3. Select the check box and click or tap Get Started. A screen is displayed with two tiles Android and iPhone. 4. Select iPhone, and click or tap Next. A window is displayed to enter the authorization code from the Alienware Mobile Connect iPhone app.
5. Enter the authorization code from the iPhone app to the respective field on the computer screen and click or tap Next. The pairing process is initiated, and a Bluetooth pairing code is displayed on your computer and iPhone.
6. Click or tap Next. 7. Go to Settings > Bluetooth on your iPhone, and verify the codes.
8. Click or tap Next. An additional pairing code is displayed on both the computer and iPhone.
9. Verify the codes and, click or tap Next on the computer. 10. Tap Pair on your iPhone. The connection is verified. 11. Follow the on-screen instructions to allow access to the messages and contacts on your iPhone through Bluetooth. Allowing access helps you to view your contact list and send text messages using Alienware Mobile Connect on your computer. If you skip this step, the steps to allow the access is displayed on the Messages and Contacts tab in the Alienware Mobile Connect application.
12. Click or tap Finish.
Results Your iPhone is now paired with your computer, and you can use all the features that are available on the Alienware Mobile Connect application on your computer. Connection states There are three connection states for Alienware Mobile Connect application. ● Paired—After the pairing process is complete, your smartphone and computer are paired by Bluetooth. The pairing is a one-time procedure for each smartphone to enable future connections automatically.
Using Alienware Mobile Connect You can click or tap the hamburger icon to extend the left pane to display the names of all the icons. Use the back arrow icon to go to the previous screen. Launch the Alienware Mobile Connect application on your computer You can launch the Alienware Mobile Connect application from the Start menu. If you have a Alienware Mobile Connect desktop icon, you can also launch the application by double-clicking or tapping the icon.
● Mute icon—Mutes the call. ● Keypad icon—Opens the keypad to dial another phone number. ● Private icon—Moves the call to your iPhone. NOTE: The Private icon is only available in the Alienware Mobile Connect application on your computer. 5. Click or tap the end call icon to end the call. Receive a call Steps 1. You can click or tap the following icons when there is an incoming call: ● Answer icon—Receives the call. ● Reject icon—Rejects the call. ● Message icon—Rejects the call with a text message. 2.
NOTE: You can respond to an incoming message from the text message notification and also reject an incoming call with a text message. Files The Files tab can be used to access photos and videos from your iPhone. NOTE: Your iPhone must have iOS 13 or later to use this feature. You can copy photos and videos from your computer to the iPhone. The process occurs in the background, and you can use the Alienware Mobile Connect application for other tasks while the files are being copied.
Start the screen mirroring Steps 1. Click or tap the Mirroring icon on the Alienware Mobile Connect application. The mirroring option is displayed on the Alienware Mobile Connect iPhone app. 2. Go to the Alienware Mobile Connect iPhone app and tap the Mirroring button. The broadcast screen of your iPhone is displayed to mirror the device. 3. Select Mobile Connect. 4. Click or tap Start Broadcast. Screen mirroring is initiated.
2. Select Turn on Do not disturb. The icon turns red. Disable Do not disturb option Click or tap the Do not disturb icon. The icon reverts to its original color. Settings You can click or tap the Settings icon to open settings and change the functionality. The following tabs are available in the Settings window: ● Phones—Displays the list of paired devices. You can disconnect or connect each device from this screen.
● Messages are successfully sent five times ● If you are using screen mirroring for the first time and the session goes above 10 seconds with Wi-Fi direct being used by the application. ● If the Alienware Mobile Connect application is used for 5 days. The feedback box appears on the Notifications tab. You can choose your feedback and submit. If you select a positive feedback, you are given the options to either rate the application on the app store or send a written feedback.
Troubleshooting Phone and Bluetooth Poor audio quality Probable cause—Poor Bluetooth connection, invalid Bluetooth connection, or other handsfree Bluetooth devices are connected to the phone. Suggested steps—Try any of the following solutions: ● Check for Bluetooth driver updates. ● Bring the phone closer to the computer. ● Restart the Alienware Mobile Connect windows application. No audio on calls when a Bluetooth headset is connected Probable cause—Two Bluetooth devices connected simultaneously.
Suggested steps—Try any of the following methods: ● Ensure that the Bluetooth is enabled on your computer and iPhone. ● Turn off and turn on Bluetooth on both your computer and iPhone. ● Disconnect additional Bluetooth devices from the phone. ● Do the following, and try pairing again: 1. Go to the Bluetooth settings on your computer and locate your phone in the list of paired devices. 2. Click or tap your phone's name, and unpair it. 3.
Notifications iPhone Notifications does not appear on the computer Probable cause—Pairing issue Suggested steps—Try the following steps: 1. Go to the Notifications tab and follow the steps shows on the screen to activate notifications. 2. If the problem persists, remove your iPhone from the list of paired phones in the Alienware Mobile Connect application. Ensure that you select the Also unpair from bluetooth devices box. 3.
