Users Guide

• Restart your smartphone and the computer.
White screen while mirroring with a message that states connecting to services
Probable causes
• Out of Bluetooth range
• An app is blocking the Alienware Mobile Connect on your phone when it is running in the background.
Suggested steps—Try any of the following solutions:
• If there is an app that is blocking Alienware Mobile Connect on your smartphone, identify and remove it.
• Disconnect and reconnect the phone.
Unable to control the smartphone using keyboard, mouse, or touchscreen while mirroring
Probable causes
• Poor Bluetooth connection or failure to establish input Bluetooth profile.
• Smartphone is paired with many other Bluetooth devices.
Suggested steps—Try any of the following solutions:
• Bring the phone closer to your computer.
• Restart the Alienware Mobile Connect windows application to reset the wireless channel selection.
• Unpair the smartphone and pair it again using the Add New Phone option in the Alienware Mobile Connect application.
• Unpair other Bluetooth devices from the smartphone.
Unable to type in another language while mirroring
Probable cause—Android settings are not configured correctly.
Suggested step—Open the Android settings using the mirrored window and select Physical keyboard while mirroring from
Language and input. Before adding the second language, ensure that the name of your computer appears in the settings. The
settings may differ depending on your smartphone. You cannot use the languages on the computer in the mirroring window. The
languages are defined on the Android smartphone.
Unable to hear audio from the smartphone on the computer
Mirroring audio is not supported. Only the audio from phone calls can be heard on the computer.
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