Users Guide

Suggested steps

• Adjust the microphone volume.

• Exit private mode.

• Ensure that the microphone is present, connected, and working with other applications.

• If you are facing Bluetooth issues, see Phone and Bluetooth .

Cannot hear the other party

Possible causes

• Speakers are muted.

• No speakers on the computer

• Speaker volume is set to low.

• Bluetooth headset issue

Suggested steps

• Increase the volume.

• Ensure that the speakers are present, connected, and working with other applications.

• If you are facing Bluetooth issues, see Phone and Bluetooth .

Unable to hear audio during Skype Calls

Skype calls are not supported.

Cannot hear phone audio on the computer

Alienware Mobile Connect supports only the audio from phone calls.

Mirroring

Mirroring quality is poor

Probable cause

• Poor Wi-Fi Direct connection

• Wireless channels mismatch

Suggested steps—Try any of the following solutions:

• Bring the phone closer to your computer.

• Restart the Alienware Mobile Connect windows application to reset the wireless channel selection.

• Connect the smartphone to the same wireless network as your computer.

• Exit the application, ensure that your computer and the smartphone are connected to the same router and relaunch the

application.

Black screen while mirroring

Probable cause—You have not given permission to capture screen during the initial setup.

Suggested steps—Try any of the following solutions:

• Launch the screen mirroring again. Approve the permission request to capture screen.

• Ensure that the firewall on your computer is not blocking the Alienware Mobile Connect application.

White screen while mirroring with a message that states allow 2 minutes

Probable cause—Wi-Fi Direct or other connectivity issue.

Suggested steps—Try any of the following solutions:

• Ensure that the firewall on your computer is not blocking the Alienware Mobile Connect application.

• If the computer is connected to a 5G network, change it to 2.4G.

• Turn off and turn on the wireless on your computer and your smartphone.