Alienware Mobile Connect for Android User's Guide May 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries.All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Introduction............................................................................................................................................ 4 Alienware Mobile Connect application features................................................................................................................ 4 2 Setting up Alienware Mobile Connect.................................................................................................
Introduction Alienware Mobile Connect enables you to connect your computer to a smartphone and create an integrated experience. You can work on the computer while you answer calls or send text messages. The application uses the keyboard, mouse, touch screen, speakers, and microphone of your computer. The software consists of a computer application that is preinstalled on supported Alienware computers, and a smartphone app that you can download from the Google Play store.
Setting up Alienware Mobile Connect Install Alienware Mobile Connect on your smartphone The options and settings that are mentioned in this task may differ depending on your smartphone manufacturer. Steps 1. Download and install the Alienware Mobile Connect app from the Google Play store. 2. Open the Alienware Mobile Connect app. 3. Tap LET'S START. You are presented with a series of permission requests and the reason behind each permission request.
5. Slide the switch for Alienware Mobile Connect to allow access to read notifications.
6. Tap ALLOW to approve the action. A seven character authorization code is displayed to pair your smartphone to the Alienware Mobile Connect application on your computer.
You must use this authorization code to pair the smartphone with the Alienware Mobile Connect application on your computer. Next steps For pairing your computer to smartphone, see Pairing your smartphone. Pair your smartphone to the computer The messages that are displayed on your smartphone and the steps that are mentioned may differ according to your smartphone manufacturer.
NOTE: You can pair a smartphone to the computer when you open the Alienware Mobile Connect application for the first time on your computer. If you want to pair another smartphone later, go to Settings > Phones. 2. Read the terms and privacy policy. 3. Select the check box and click or tap Get Started. A screen is displayed with two tiles Android and iPhone. 4. Select Android, and click or tap Next. A window is displayed to enter the authorization code from the Alienware Mobile Connect smartphone app.
5. Enter the authorization code from the smartphone app to the respective field on the computer screen, and click or tap Next. The pairing process is initiated, and a Bluetooth pairing code is displayed on your computer and the smartphone.
6. Click or tap Next on the computer. 7. Tap Pair on your smartphone.
8. Allow the permission requests on your smartphone to pair and access the content. If the pairing process is successful, a message Congratulations! Your phone is now connected to: is displayed on the screen of your smartphone. NOTE: The permission requests may differ according to your smartphone manufacturer. On some smartphones, the permission requests are part of the Bluetooth pairing message.
9. Tap OK on your smartphone. 10. Click or tap Finish on the computer.
Results Your Android smartphone is now paired with your computer, and you can use all the features that are available on the Alienware Mobile Connect application on your computer. Connection states There are three connection states for Alienware Mobile Connect application. • • • Paired—After the pairing process is complete, your smartphone and computer are paired by Bluetooth. The pairing is a one-time procedure for each smartphone to enable future connections automatically.
Using Alienware Mobile Connect You can click or tap the hamburger icon to extend the left pane to display the names of all the icons. Use the back arrow icon to go to the previous screen. Launch the Alienware Mobile Connect application on your computer You can launch the Alienware Mobile Connect application from the Start menu. If you have a Alienware Mobile Connect desktop icon, you can also launch the application by double-clicking or tapping the icon.
4. You can click or tap the following icons after your call is connected: • • • Mute icon—Mutes the call. Keypad icon—Opens the keypad to dial another phone number. Private icon—Moves the call to your smartphone. NOTE: The Private icon is only available in the Alienware Mobile Connect application on your computer. 5. Click or tap the end call icon to end the call. Receive a call Steps 1. You can click or tap the following icons when there is an incoming call: • • • Answer icon—Receives the call.
NOTE: You can respond to an incoming message from the text message notification and also reject an incoming call with a text message. Files The Files feature can be used to access photos, videos, music, and documents from your smartphone. You can copy files from your computer to the smartphone. The process occurs in the background, and you can use the Alienware Mobile Connect application for other tasks while the files are being copied. You can also copy the files from your smartphone to the computer.
Start the screen mirroring Steps 1. Click or tap the Mirroring icon on the Alienware Mobile Connect application. If you are starting the screen mirroring for the first time, a permission request is displayed on your smartphone. 2. Tap Start now on your smartphone to allow the permission request. Choosing Don't show me again before allowing saves your choice and the permission request is not displayed in the future.
Close the Alienware Mobile Connect application on your computer Clicking or tapping the X at the upper-right corner of the Alienware Mobile Connect application window does not close the application. The application continues to run in the background. You can close the application completely by using the Quit option from the systray icon on the taskbar. Right-click (press and hold) the Alienware Mobile Connect icon on the systray, and select Quit.
Troubleshooting Phone and Bluetooth Poor audio quality Probable cause—Poor Bluetooth connection, Invalid Bluetooth connection, or other handsfree Bluetooth devices are connected to the phone. Suggested steps—Try any of the following solutions: • • • Check for Bluetooth driver updates. Bring the phone closer to the computer. Restart the Alienware Mobile Connect windows application. No audio on calls when a Bluetooth headset is connected Probable cause—Two Bluetooth devices connected simultaneously.
4. Click or tap the name of your computer, and unpair it. 5. Restart the Alienware Mobile Connect app on your phone. 6. Restart the pairing process. NOTE: To isolate Bluetooth issues, try pairing the computer and the phone without using the Alienware Mobile Connect application. Cannot launch the Alienware Mobile Connect computer application Probable cause—Another instance of the Alienware Mobile Connect application is active in the background. Suggested steps 1. Open Task Manager. 2.
Suggested steps • • • • Adjust the microphone volume. Exit private mode. Ensure that the microphone is present, connected, and working with other applications. If you are facing Bluetooth issues, see Phone and Bluetooth . Cannot hear the other party Possible causes • • • • Speakers are muted. No speakers on the computer Speaker volume is set to low. Bluetooth headset issue Suggested steps • • • Increase the volume. Ensure that the speakers are present, connected, and working with other applications.
• Restart your smartphone and the computer. White screen while mirroring with a message that states connecting to services Probable causes • • Out of Bluetooth range An app is blocking the Alienware Mobile Connect on your phone when it is running in the background. Suggested steps—Try any of the following solutions: • • If there is an app that is blocking Alienware Mobile Connect on your smartphone, identify and remove it. Disconnect and reconnect the phone.
