ALIENWARE® M11x MOBILE MANUAL
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. __________________ The contents herein are subject to change without notice. © 2011 Dell Inc. All rights reserved.
CONTENTS CHAPTER 1: SETTING UP YOUR LAPTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Before Setting Up Your Laptop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Connect the AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS CHAPTER 3: USING YOUR LAPTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Alienware Command Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 FastAccess Facial Recognition (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS CHAPTER 6: SYSTEM RECOVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 AlienRespawn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 My Dell Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Dear Valued Alienware Customer, Welcome to the Alienware family. We are thrilled to include you among the growing number of savvy high-performance mobile users. The Alienware technicians who have crafted your machine have made certain that your highperformance mobile is properly optimized and performs to its fullest potential. We build machines with one single unwavering purpose: Build It As If It Were Your Own.
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CHAPTER 1: SETTING UP YOUR LAPTOP CHAPTER 1: SETTING UP YOUR LAPTOP
CHAPTER 1: SETTING UP YOUR LAPTOP Before Setting Up Your Laptop Congratulations on the purchase of your Alienware M11x! Read all safety and setup instructions before connecting your new laptop. Begin by carefully opening the box and removing all components that were shipped to you. Before setting up your laptop or components, see the included invoice to verify that all items ordered are present and be sure to inspect all items for any physical damage that may have occurred during shipment.
CHAPTER 1: SETTING UP YOUR LAPTOP Product Documentation and Media The documentation that ships with your Alienware laptop is designed to provide answers to many of the questions that may arise as you explore your new laptop’s capabilities. You may see the documentation for technical information or general use as needed to answer questions in the future, or aid you in finding answers and solutions.
CHAPTER 1: SETTING UP YOUR LAPTOP Connect the AC Adapter WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage.
CHAPTER 1: SETTING UP YOUR LAPTOP Press the Power Button 13
CHAPTER 1: SETTING UP YOUR LAPTOP Connect the Network Cable (Optional) 14
CHAPTER 1: SETTING UP YOUR LAPTOP Set Up Microsoft Windows Your computer is preconfigured with the Microsoft Windows operating system. To set up Windows for the first time, follow the instructions on the screen. These steps are mandatory and may take some time to complete. The Windows setup screens will take you through several procedures including accepting license agreements, setting preferences, and setting up an Internet connection. CAUTION: Do not interrupt the operating system’s setup process.
CHAPTER 1: SETTING UP YOUR LAPTOP Set Up Wireless Display (Optional) The Intel wireless display feature allows you to share your computer display to a TV without the use of cables. You must connect a wireless display adapter to your TV before setting up wireless display.
CHAPTER 1: SETTING UP YOUR LAPTOP To set up wireless display: 1. Turn on your computer. 2. Ensure that wireless is enabled. For more information, see “Using the Wireless Control“ on page 44. 3. Connect the wireless display adapter to the TV. 4. Turn on the TV and the wireless display adapter. 5. Select the appropriate video source for your TV, such as HDMI1, HDMI2, or S-Video. 6. Click the Intel Wireless Display icon on the desktop. The Intel Wireless Display window appears. 7.
CHAPTER 1: SETTING UP YOUR LAPTOP Connect to the Internet (Optional) Setting Up a Wired Connection •• If you are using a dial-up connection, connect the telephone line to the optional external USB modem and to the telephone wall jack before you set up your Internet connection. •• If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular telephone service provider for setup instructions.
CHAPTER 1: SETTING UP YOUR LAPTOP Setting Up a Wireless Connection NOTE: To set up your wireless router, see the documentation that shipped with your router. Before you can use your wireless Internet connection, you need to connect to your wireless router. To set up your connection to a wireless router: 1. Ensure that wireless is enabled on your computer. 2. Save and close any open files, and exit any open programs. 3. Click Start → Control Panel. 4.
CHAPTER 1: SETTING UP YOUR LAPTOP Setting Up Your Internet Connection ISPs and ISP offerings vary by country. Contact your ISP for offerings available in your country. If you cannot connect to the Internet but have successfully connected in the past, the Internet Service Provider (ISP) might have a service outage. Contact your ISP to check the service status, or try connecting again later. Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP This chapter provides information about your new laptop to familiarize you with its various features, and get you up and running quickly. Left View Features 1 1 2 3 4 Security cable slot — Attaches a commercially available security cable to the computer. NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your computer.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 2 DisplayPort connector — Connects your computer to external monitors and projectors with DisplayPort. 3 HDMI connector — Connects to a TV for both multi-channel digital audio and video signals. NOTE: For a monitor without built-in speakers, only the video signal will be read. 4 USB connector with USB PowerShare — Connects to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 8 5 24 6 7
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 5 Network connector — Connects your computer to a network or broadband device. 6 8-in-1 Media Card Reader — Provides a fast and convenient way to view and share digital photos, music, videos, and documents. For information on cards supported, see “Specifications” on page 95. 7 IEEE 1394 connector — Connects to high-speed serial multimedia devices such as digital video cameras.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Right View Features 1 26 2 3 1 Audio out/Headphone connectors (2) — Connect to a pair of headphones or to a powered speaker or sound system. 2 Audio in/Microphone connector — Connects to a microphone or inputs signal for use with audio programs. 3 USB 3.0 connectors (2) — Provide faster data transmission between your computer and USB devices.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Back View Features 1 1 AC adapter connector — Connects to an AC adapter to power the computer and charge the battery.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Display Features 1 28 2 3 4
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 1 Left digital-array microphone — Combines with the right digital-array microphone to provide high quality sound for video chatting and voice recording. 2 Camera — Built-in camera for video capture, conferencing, and chat. 3 Camera activity indicator — Indicates if the camera is on or off. A solid white light indicates camera activity.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Computer Base and Keyboard Features 2 1 3 4 5 30 6
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 1 Power button — Turns the computer on or off when pressed. For more information, see “Power Button” on page 32. 2 Caps lock status light — Turns on if Caps Lock is enabled. 3 Wireless status light — Turns on if wireless is enabled. 4 Backlit keyboard — Illuminates to provide visibility in low lit or dark environments. You can customize the colors and effects using the AlienFX software available in the Alienware Command Center.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Power Button You can program this button to perform actions like shutting down the operating system or entering the standby mode. For details on how to program this button, see Power Options in the control panel of Microsoft Windows operating system. The power button is located in the center of the hinge cover. For the exact location, see “Computer Base and Keyboard Features” on page 30. The color of the AlienHead rim indicates the power status.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP On AC adapter: Blue or custom AC-color The battery is fully charged. Blue or custom AC-color fading into white or custom battery-color The computer is turned off or on and the battery is charging. Blue or custom AC-color fading into black The computer is in standby mode. On battery: Amber or custom battery-color The battery is fully charged. Amber or custom battery-color fading into black The computer is in standby mode.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Function Keys NOTE: Depending on the configuration of the laptop you purchased, some of the function keys may have no associated tasks. The key is located near the bottom-left corner of the keyboard, and is used together with other keys to activate certain functions.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP F5 — Decrease Display Brightness Press to decrease the brightness of the display. F7 — Mute on/off Press to mute or unmute the sound. F8 — Decrease volume Press to decrease the volume level. F9 — Increase volume Press to increase the volume level. F10 — Rewind or Play previous track Press to rewind or play previous track. F11 — Play or Pause Press to play or pause a track.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP PAUSE — Alienware Command Center Press to access Alienware Command Center (for more information, see “Alienware Command Center” on page 38). PRT SCRN — AlienFX Press to enable or disable the AlienFX illumination. AlienFX allows you to control your computer’s lighting by creating a theme that contains all the lighting choices.
CHAPTER 3: USING YOUR LAPTOP CHAPTER 3: USING YOUR LAPTOP
CHAPTER 3: USING YOUR LAPTOP Alienware Command Center The Alienware Command Center gives you access to Alienware’s exclusive software and is a continuously upgradable control panel. As Alienware releases new programs, they download directly into the Command Center allowing you to build a library of system management, optimization, and customization tools. You can access the Alienware Command Center by pressing .
CHAPTER 3: USING YOUR LAPTOP Connection Type Computer Cable Display HDMI-to-HDMI (HDMI cable) DisplayPortto-DisplayPort (DisplayPort cable) DisplayPort-to-DVI (DisplayPort-toDVI adapter + DVI cable) NOTE: You can purchase the DisplayPort-to-DVI adapter and additional HDMI cables at dell.com.
CHAPTER 3: USING YOUR LAPTOP 1. Turn off your laptop. 2. Turn off the display and disconnect it from the power supply. 3. Connect one end of the display cable to the DisplayPort or HDMI connector on your Alienware laptop. 4. Connect the other end of the cable to the same connector on your display. 5. If necessary, connect one end of the power cable to the display’s power connector. 6. Connect the other end of the power cable to a grounded three-prong power strip or wall outlet. 7.
CHAPTER 3: USING YOUR LAPTOP Extending the Desktop 1. With the external display connected, right-click on the desktop and select Screen resolution or press the keys. 2. Customize the following options: a. b. c. d. Display — Select the display you would like to manage. Resolution — Select the suitable display resolution. Orientation — Select Potrait or Landscape depending on your display type.
CHAPTER 3: USING YOUR LAPTOP FastAccess Facial Recognition (Optional) Your computer may have the FastAccess facial recognition feature. This feature helps keep your Alienware computer secure by using the unique appearance of your face to verify your identity and automatically supply login information that you would normally enter manually, such as a user ID and password for a Windows account or a secure web site. For more information, click Start → Programs→ FastAccess.
CHAPTER 3: USING YOUR LAPTOP 1 Battery Meter 1 43
CHAPTER 3: USING YOUR LAPTOP Using the Wireless Control The wireless control allows you to quickly manage all of your wireless radio(s) (Bluetooth, WLAN, and WWAN). To enable/disable wireless: 1. Turn on your computer. 2. Press the keys. 3. In the pop-up window that appears, select the option(s) to enable wireless or clear the option(s) to disable wireless. 4. Click OK.
CHAPTER 3: USING YOUR LAPTOP Power Management Understanding Power Consumption In order to fully utilize the power of your battery, it would be a good idea for you to spend some time acquiring a basic understanding of the power management concept from your operating system. You can use the power options in your operating system to configure the power settings on your computer.
CHAPTER 3: USING YOUR LAPTOP Customizing Your Power Settings 1. Click Start → Control Panel. 2. Click All Control Panel Items. 3. Double-click the Power Options icon. 4. Select a power plan from the options shown. To customize specific settings, click Change plan settings next to the selected power plan.
CHAPTER 3: USING YOUR LAPTOP NVIDIA Optimus Technology Your Alienware M11x laptop is equipped with the NVIDIA Optimus technology. The Optimus technology is designed to maximize performance and user experience on your computer, while minimizing the impact on battery life. It enables you to combine the graphic processing capability of the integrated Intel graphic processing unit (GPU) with the discrete NVIDIA GPUv while running graphic-intensive applications such as 3-D games.
CHAPTER 3: USING YOUR LAPTOP Changing the Application Profile Settings 1. Right-click on the desktop and select NVIDIA Control Panel. 2. In the NVIDIA Control Panel window, click 3D Settings to expand the selection (if not already expanded) and then click Manage 3D Settings. 3. In the Program Settings tab, click Add and browse to select the application’s executable file (.exe). Once added, you can change the settings for that application.
CHAPTER 3: USING YOUR LAPTOP Configuring the BIOS System Setup The System Setup options allow you to: •• Change the system configuration information after you add, change, or remove any hardware in your laptop. •• Set or change a user-selectable option. •• View the installed amount of memory or set the type of hard drive installed. Before you use System Setup, it is recommended that you write down the current System Setup information for future reference.
CHAPTER 3: USING YOUR LAPTOP Entering System Setup 1. Turn on (or restart) your laptop. NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release in even intervals until the System Setup screen appears. 2. While the laptop is booting, press immediately before the operating system logo appears to access the BIOS Setup Utility.
CHAPTER 3: USING YOUR LAPTOP System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. NOTE: For the updated system setup information, see the Service Manual at support.dell.com/manuals. Main Menu System Time System Date Alienware Service Tag BIOS Version EC Version ME version CPU CPU Frequency CPU L3 Cache Displays the system time. Displays the system date.
CHAPTER 3: USING YOUR LAPTOP Main Menu Integrated Graphics Displays the integrated graphics card supported on your computer. Discrete Graphics Displays the primary discrete graphics card installed on your computer. CPU ID Displays the ID of the processor. Total Memory Memory Bank 0 Memory Bank 1 Displays the total memory available in your computer. Displays the memory size installed in DIMM 0. Displays the memory size installed in DIMM 1.
CHAPTER 3: USING YOUR LAPTOP Advanced Menu USB Emulation Allows you to enable or disable the USB emulation feature. This feature defines how the BIOS, in the absence of a USB-aware operating system, handles USB devices. USB emulation is always enabled during POST. NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off. USB Wake Support Allows you to enable USB devices to wake the computer from standby or to disable the USB wake support feature.
CHAPTER 3: USING YOUR LAPTOP Advanced Menu High Definition Audio Allows you to enable or disable the internal high definition audio device. •• Disabled: The internal audio device is disabled and is not visible to the operating system. •• Enabled: The internal audio device is enabled. SD Card Reader Allows you to enable or disable the internal SD card reader. CPU Turbo Mode Allows you to enable or disable the Intel CPU turbo mode performance option.
CHAPTER 3: USING YOUR LAPTOP Advanced Menu Adapter Warnings Allows you to choose if the computer should display warning messages when you use certain A/C adapters. The computer displays these messages if you attempt to use a A/C adapter that has too little capacity for your configuration. •• Disabled: BIOS will not detect unsupported A/C adapters and will not display any message to screen. •• Enabled: BIOS will detect unsupported A/C adapters and display an error to screen.
CHAPTER 3: USING YOUR LAPTOP Wireless Menu WWAN Wireless Switch/ Hotkey Allows you to enable or disable the internal WWAN device. Allows you to enable or disable all the internal wireless devices. Security Menu Supervisor Password User Password 56 Displays if the supervisor password is clear or set. Displays if the user password is clear or set. Set Service Tag Allows you to set the service tag of your computer, if a service tag has not already been set.
CHAPTER 3: USING YOUR LAPTOP Boot Menu Use the or keys to change the boot device priority. You can choose from: •• Hard Drive •• USB Storage •• CD/DVD/BD •• Removal Devices •• Network Exit Menu Exit Saving Changes Save Change Without Exit Exit Discarding Changes Load Optimal Defaults Discard Changes Allows you to exit System Setup and save your changes to CMOS. Allows you remain in System Setup and save your changes to CMOS.
CHAPTER 3: USING YOUR LAPTOP 58
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS This chapter provides guidelines and instructions for increasing the processing power and storage space, by upgrading equipment. You can purchase components for your computer at dell.com or alienware.com. NOTE: See the Service Manual at support.dell.com/manuals for installation instructions of all serviceable components. Parts purchased from Dell and Alienware will ship with specific replacement instructions.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Turning Off Your Computer CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your laptop. 1. Save and close all open files and exit all open programs. 2. Click Start → Shut Down. The laptop turns off after the operating system shutdown process finishes. 3. Ensure that the computer and any attached devices are turned off.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your own personal safety. WARNING: Before working inside your laptop, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at dell.com/regulatory_compliance. CAUTION: Handle components and cards with care.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS CAUTION: To avoid damaging the computer, perform the following steps before you begin working inside the computer. 1. Ensure that the work surface is flat and clean to prevent the computer cover from being scratched. 2. Turn off your computer (for more information, see “Turning Off Your Computer” on page 61). CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 3.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Replacing the Battery Pack This battery pack can easily be removed and replaced. Ensure that the laptop is properly shut down before changing the battery pack. CAUTION: To avoid damage to the laptop, use only the battery designed for this particular Alienware laptop. Do not use batteries designed for other Alienware or Dell laptops. To remove the battery pack: 1. Follow the instructions in “Before You Begin” on page 60. 2.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 2 1 1 captive screws (8) 2 base cover 65
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 4. Remove the two screws that secure the battery pack to the computer base. 5. Disconnect the battery pack cable from the connector on the system board. 6. Lift and slide the battery pack out of the computer. 3 1 1 battery pack 2 screws (2) 2 3 battery pack cable To replace the battery pack, perform the removal steps in reverse order.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Upgrading or Replacing Memory Your laptop is equipped with a configurable memory unit. The industry standard JEDEC PC3‑8500/PC3-10600 (DDR3) SODIMM memory module connectors are available for memory upgrade. The table below illustrates all the possible ways system memory can be configured.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Removing the Memory Module(s) 1. Follow the instructions in “Before You Begin” on page 60. 2. Shut down the laptop and turn it over. 3. Loosen the eight captive screws and remove the base cover. 4. Remove the battery (see “Replacing the Battery Pack” on page 64). 5. Use your fingertips to carefully spread apart the memory module connector’s spring-locks until the module pops up. 6. Remove the memory module.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 5 4 3 1 2 1 memory module 4 notch 2 spring locks (2) 5 memory module connector 3 tab To replace the memory modules, perform the removal steps in reverse order. While inserting the memory module into the connector align the notch on the memory module with the tab on the memory module connector.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Upgrading or Replacing the Hard Drive Assembly Your laptop is equipped with one hard drive socket. Removing the Hard Drive 1. Follow the instructions in “Before You Begin” on page 60. 2. Shut down the laptop and turn it over. 3. Loosen the eight captive screws and remove the base cover. 4. Remove the battery (see “Replacing the Battery Pack” on page 64). 5. Loosen the three captive screws that secure the hard-drive assembly to the computer base. 6.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 3 2 1 1 captive screws (3) 2 hard-drive assembly 3 pull-tab 71
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 8. Remove the four screws that secure the hard drive to the hard drive bracket. 9. Lift the hard drive bracket of the hard drive according to the illustration.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 10. Remove the interposer from the hard drive. 1 2 1 hard drive 2 interposer To replace the hard drive, perform the removal steps in reverse order.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 74
CHAPTER 5: TROUBLESHOOTING CHAPTER 5: TROUBLESHOOTING
CHAPTER 5: TROUBLESHOOTING Basic Hints and Tips •• Computer does not power on: Is your AC adapter cable securely connected to a working electrical outlet? If connected to a power strip, ensure that the strip is actually working. •• Connections: Check all the cables to ensure that there are no loose connections anywhere. •• Power Savings: Ensure that your computer is not in hibernate or standby mode by pressing the power button for less than 4 seconds.
CHAPTER 5: TROUBLESHOOTING Backup and General Maintenance •• Always back up your important data on a regular basis and keep copies of your operating system and software safe. Do not forget to note the serial numbers if you are storing them outside of their original cases - e.g., in a CD wallet. •• Run maintenance programs as often as you can. You may schedule these programs to run at times when you are not using your computer.
CHAPTER 5: TROUBLESHOOTING When troubleshooting your computer, remember the following safety guidelines: •• Before touching any of the computer’s internal components, touch an unpainted portion of the chassis. Doing so will safely discharge any static electricity, which could damage your computer. •• Turn off your computer and any connected peripherals. •• Disconnect any peripherals from your computer.
CHAPTER 5: TROUBLESHOOTING Software Diagnostic Tools Enhanced Pre-Boot System Assessment (ePSA) The computer runs the Enhanced Pre-boot System Assessment (ePSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, and so on. To invoke ePSA: 1. Turn on (or restart) your computer. 2. Shut down and restart the laptop. When the Alienware logo appears, press immediately.
CHAPTER 5: TROUBLESHOOTING If ePSA completes successfully, the following message appears “Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue? (Recommended).” If you are experiencing memory issues, press else press . The following message is displayed: “Enhanced Pre-boot System Assessment complete.” Press to reboot your computer.
CHAPTER 5: TROUBLESHOOTING Answers to Common Problems Computer Startup Problems The computer fails the POST The Power On Self Test (POST) ensures that the computer meets all the necessary system requirements and that all hardware is working properly before starting the remainder of the boot process. If the computer passes the POST, the computer will continue to start normally.
CHAPTER 5: TROUBLESHOOTING Software Problems A program stops responding or crashes repeatedly End the program: 1. Press simultaneously. 2. Click the Applications tab and select the program that is no longer responding. 3. Click End Task. Check the software documentation. If necessary, uninstall and then reinstall the program.
CHAPTER 5: TROUBLESHOOTING Other software problems Back up your files immediately Use a virus-scanning program to check the hard drive, or CDs Save and close any open files or programs and shut down your computer through the Start menu Scan the computer for spyware: If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware.
CHAPTER 5: TROUBLESHOOTING Check the software documentation or contact the software manufacturer for troubleshooting information: •• Ensure that the program is compatible with the operating system installed on your computer. •• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. •• Ensure that the program is installed and configured properly. •• Verify that the device drivers do not conflict with the program.
CHAPTER 5: TROUBLESHOOTING Hard Drive Problems Allow the computer to cool before turning it on A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. Run Check Disk 1. Click Start → Computer. 2. Right-click Local Disk C:. 3. Click Properties→ Tools→ Check Now. If the User Account Control window appears, click Continue. 4. Follow the instructions on the screen.
CHAPTER 5: TROUBLESHOOTING Memory Problem Memory errors detected on startup Check memory modules for correct seating and orientation. Reseat the memory modules if applicable (see “Upgrading or Replacing Memory” on page 67). Display Problem If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer.
CHAPTER 5: TROUBLESHOOTING Power Problem When you press the power button, the computer does not turn on •• If the AC adapter cable is connected to a surge protector or UPS, ensure that the surge protector or UPS is securely connected to an electrical outlet, is switched on and is working correctly. •• Check that the wall outlet is working properly by testing another device such as a radio or lamp that you know works.
CHAPTER 5: TROUBLESHOOTING 88
CHAPTER 6: SYSTEM RECOVERY CHAPTER 6: SYSTEM RECOVERY
CHAPTER 6: SYSTEM RECOVERY AlienRespawn CAUTION: Using AlienRespawn permanently removes any programs or drivers installed after you received your computer. Create backup media of applications you need to install on your computer before using AlienRespawn. Use AlienRespawn only if System Restore did not resolve your operating system problem. CAUTION: Although AlienRespawn is designed to preserve the data files on your computer, it is recommended that you backup your data files before using AlienRespawn.
CHAPTER 6: SYSTEM RECOVERY AlienRespawn Basic To restore the factory image while preserving the data files: 1. Turn off your computer. 2. Disconnect all the devices connected to the computer (such as USB drive, printer, and so on) and remove any recently added internal hardware. NOTE: Do not disconnect the AC adapter cable. 3. Turn on your computer. 4. When the Alienware logo appears, press several times to access the Advanced Boot Options window.
CHAPTER 6: SYSTEM RECOVERY Upgrading to AlienRespawn Professional AlienRespawn provides additional features that allow you to: •• Backup and restore your computer based on file types •• Backup files to a local storage device •• Schedule automated backups To upgrade to AlienRespawn Professional: 1. Double-click the AlienRespawn icon 2. Click Upgrade Now! 3. Follow the instructions on the screen. 92 in the notification area of your desktop.
CHAPTER 6: SYSTEM RECOVERY Dell DataSafe Online Backup (Optional) NOTE: Dell DataSafe Online is supported only on Windows operating systems. NOTE: A broadband connection is recommended for fast upload or download speeds. Dell DataSafe Online is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft, fire, or natural disasters. You can access the service on your computer using a password-protected account.
CHAPTER 6: SYSTEM RECOVERY My Dell Downloads NOTE: My Dell Downloads may not be available in all regions. Some of the software pre-installed on your new Dell or Alienware computer do not include a backup CD or DVD. This software is available on the My Dell Downloads website. From this website you can download available software for reinstallation or create your own backup media. To register and use My Dell Downloads: 1. Go to DownloadStore.dell.com/media. 2.
CHAPTER 7: BASIC SPECIFICATIONS CHAPTER 7: SPECIFICATIONS
CHAPTER 7: SPECIFICATIONS Computer Model Alienware M11x-R3 Dimensions Height (front and back) 32.7 mm (1.29 inches) Width 285.7 mm (11.25 inches) Depth 233.3 mm (9.19 inches) Weight with 8-cell battery (starting at) 2.0 kg (4.4 lb) NOTE: The weight of your laptop will vary depending on the configuration ordered and the manufacturing variability.
CHAPTER 7: SPECIFICATIONS System Information System chipset Mobile Intel QS67 Express Chipset SDRAM bus width one or two 64-bit channels of DDR3 memory up to 1333 MHz Processor address bus width 32 bits Processor data width 64 bits BIOS EPROM 32 Mbit Graphics bus PCIe x16 Gen2 Memory Connectors two internally-accessible DDR3 SODIMM sockets Capacities 1 GB, 2 GB, 4 GB, and 8 GB Memory type up to 1333 MHz, unbuffered non-ECC, dual‑channel DDR3 configuration Memory configurations supported
CHAPTER 7: SPECIFICATIONS IEEE 1394 Controller JMicron JMB380 Interface compliant with standard IEEE 1394a-2000 specification Ports and Connectors Network adapter one RJ45 connector USB •• one 4-pin USB 2.0-compliant connector with PowerShare •• two 4-pin USB 3.
CHAPTER 7: SPECIFICATIONS Communications Network adapter 10/100/1000 Mbps Ethernet LAN on system board Wireless •• one half Mini-Card slot •• one full Mini-Card slot •• Bluetooth; Intel Wireless Display (optional); 3G Wireless Internet (optional); 4G Wireless Internet (optional) Video Video controller Integrated Intel HD Graphics 3000 Discrete NVIDIA GeForce GT 540M Video memory Integrated 512 MB dedicated video memory (for total system memory greater than 4 GB) Discrete 1 GB 2 GB External disp
CHAPTER 7: SPECIFICATIONS Audio Controller Intel High Definition Audio Speaker single 8-ohms speakers in both the left and right speaker assembly Internal speaker amplifier up to 1 W per channel; up to 2 W total power Internal microphone support dual array digital microphone in camera assembly Volume controls program menus and keyboard media function keys Hard-Drive Storage 100 Interface SATA Number of hard drives one Hard drive 2.
CHAPTER 7: SPECIFICATIONS Cards Supported Media cards •• Secure Digital (SD) memory card •• MultiMedia Card (MMC) •• Memory Stick PRO •• MultiMedia Card plus (MMC+) •• Memory Stick •• xD-Picture Card (type - M and type - H) Video cards •• Intel HD Graphics 3000 •• NVIDIA GeForce GT 540M (discrete) Display Type 11.6 inch HD TrueLife, WLED Maximum resolution 1366 x 768 Dimensions Height 144 mm (5.67 inches) Width 256.12 mm (10.08 inches) Diagonal 293.83 mm (11.
CHAPTER 7: SPECIFICATIONS Display Refresh rate 60 Hz Operating angle 0° (closed) to 140° Pixel pitch 0.2550 mm Controls brightness can be controlled through keyboard shortcuts Keyboard (Backlit) Number of keys 82 (Korea, U.S., and Canada); 83 (Europe); 86 (Japan) Backlight color RGB; colors can be changed by invoking the AlienFX software in the Alienware Command Center. For information, see “Alienware Command Center” on page 38. Camera 102 Camera resolution 2.
CHAPTER 7: SPECIFICATIONS Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size Height 71.7 mm (2.82 inches) sensor-active area Width 34.0 mm (1.34 inches) rectangle Battery 8-cell “smart” lithium ion (63 Whr) Height 11.2 mm (0.44 inches) Width 173 mm (6.81 inches) Depth 109.4 mm (4.31 inches) Weight 0.43 kg (0.94 lb) Voltage 14.
CHAPTER 7: SPECIFICATIONS Battery Temperature range Operating 0° to 50°C (32° to 122°F) Storage –20° to 60°C (–4° to 140°F) Coin-cell battery CR-2032 AC Adapter Type 65 W/90 W Input voltage 100-240 VAC Input current (maximum) 65 W 1.7 A/1.6 A 90 W 1.5 A/1.6 A Input frequency 50-60 Hz Output current 104 65 W 3.34 A (continuous) 90 W 4.
CHAPTER 7: SPECIFICATIONS AC Adapter Output power 65 W/90 W Rated output voltage 19.5 VDC Temperature range Operating 0° to 40°C (32° to 104°F) Storage –40° to 70°C (–40° to 158°F) Connector types DC connector 3-pin, 7.
CHAPTER 7: SPECIFICATIONS Computer Environment Temperature range Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum) Operating 10% to 90% (non-condensing) Storage 10% to 95% (non-condensing) Maximum vibration (using a random vibration spectrum that simulates user environment) 106 Operating 0.66 GRMS Storage 1.
CHAPTER 7: SPECIFICATIONS Computer Environment Maximum shock (Measured with hard drive in operating status and a 2-ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2-ms half-sine pluse for storage) Operating 110 G Storage 160 G Altitude (maximum) Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft) Airborne contaminant level G2 or lower as defined by ISA-S71.
CHAPTER 7: SPECIFICATIONS 108
APPENDIX APPENDIX
APPENDIX GENERAL AND ELECTRICAL SAFETY PRECAUTIONS Computer Setup •• Read all instructions marked on the product and in the documentation before operating your computer. •• Retain all safety and operating instructions. •• Never use this product near water or a heat source. •• Only set-up the computer on a stable work surface. •• Only operate the computer using the power source type indicated on the rating label. •• Never block or cover any openings or fans in the computer case.
APPENDIX Computer Use •• Route the power cable and all cables away from where people might walk or trip over them. Do not allow anything to rest on the power cable. •• Do not spill anything on or into your computer. •• To avoid electrical shock, always disconnect all power, modem and any other cables from the wall outlets before handling the computer. Electrostatic Discharge (ESD) Warning Electrostatic Discharge (ESD) can cause damage to internal system components if precautions are not taken.
APPENDIX General Safety Precautions •• Mechanical Shock: Your computer should never be subjected to severe mechanical shocks. Careless handling of your computer may cause damage. Mechanical shock is not covered by the warranty. •• Electrical Shock: If you do not open up your computer, there is nothing to worry about. Your computer protects itself against most irregularities in the power source. When You Should Contact Alienware •• The battery, power cable or connector is damaged.
APPENDIX Contacting Alienware For customers in the United States/Canada, call 1-800-ALIENWARE. NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Because availability varies by country and product, some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1.
APPENDIX Websites You can learn about Alienware products and services on the following websites: •• dell.com •• dell.com/ap (Asian/Pacific countries only) •• dell.com/jp (Japan only) •• euro.dell.com (Europe only) •• dell.com/la (Latin American and Caribbean countries) •• dell.ca (Canada only) You can access Alienware Support through the following websites: •• support.dell.com •• support.jp.dell.com (Japan only) •• support.euro.dell.com (Europe only) •• support.la.dell.
APPENDIX Information for NOM, or Official Mexican Standard (Only for Mexico) The following information is provided in the device(s) described in this document in accordance with the requirements of the Official Mexican Standard (NOM): Importer: Dell México S.A. de C.V. Paseo de la Reforma 2620 - Flat 11° Col. Lomas Altas 11950 México, D.F. Regulatory Model Number Voltage P06T Frequency 100-240 VAC 50-60 Hz Electricity Consumption Output Voltage Output Intensity 1.70 A/1.6 A/1.50 A 19.50 VDC 3.34 A/4.
