Alienware 15 R4 Service Manual Computer Model: Alienware 15 R4 Regulatory Model: P69F Regulatory Type: P69F002
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Before working inside your computer................................................................................8 Before you begin ................................................................................................................................................8 Safety instructions................................................................................................................................................8 Recommended tools.........................................
Replacing the memory modules....................................................................................... 25 Procedure.........................................................................................................................................................25 Post-requisites.................................................................................................................................................. 25 Removing the rear-I/O cover...................................
Removing the touchpad.................................................................................................... 39 Prerequisites..................................................................................................................................................... 39 Procedure.........................................................................................................................................................39 Replacing the touchpad.................................
Replacing the macro keys.................................................................................................58 Procedure.........................................................................................................................................................58 Post-requisites.................................................................................................................................................. 58 Removing the heat-sink assembly..........................
Downloading drivers........................................................................................................ 74 Operating system.............................................................................................................................................. 74 Downloading the audio driver............................................................................................................................74 Downloading the graphics driver.....................................
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. Click Start → Power → Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shutdown instructions. 3 Disconnect your computer and all attached devices from their electrical outlets.
Screw list Table 1. Screw list Component Secured to Screw type Quantity Base cover Palm-rest assembly M2.5x13 6 Battery Palm-rest assembly M2.5x5 1 Solid-state drive Computer base M2x3 1 Hard-drive assembly Computer base M2.5x8 3 Hard-drive bracket Hard-drive assembly M3x3 4 Heat-sink assembly System board M2x3 7 Rear-I/O cover Palm-rest assembly M2.5x7 2 Computer base Palm-rest assembly M2.5x8 11 Tron-light holder Palm-rest assembly M2.
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Remove the six screws (M2.5x13) that secure the base cover to the computer base.
4 Lift the base cover off the computer base. 5 Disconnect the battery cable from the system board. 6 Press and hold the power button for five seconds to ground the system board.
Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Connect the battery cable to the system board.
5 14 Replace the six screws (M2.5x13) that secure the base cover to the computer base.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
5 16 Disconnect the antenna cables from the wireless card.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.
Removing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
5 Lift the hard-drive bracket off the hard-drive assembly. 6 Disconnect the interposer from the hard drive.
Replacing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
6 Connect the hard-drive cable to the system board. Post-requisites Replace the base cover.
Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the rear-I/O cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Remove the two screws (M2.
Replacing the rear-I/O cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the computer base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover.
4 Remove the 11 screws (M2.5x8) that secure the computer base to the palm-rest assembly. 5 Starting from left corner, pry the computer base off the palm-rest assembly to release the tabs from the slots on the palmrest assembly. 6 Lift the computer base off the palm-rest assembly.
Replacing the computer base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align and snap the computer base on the palm-rest assembly. 2 Replace the 11 screws (M2.
4 Connect the left and right tron-light cables to the system board. 5 Route the antenna cables through the routing guides on the computer base. Post-requisites 1 Replace the rear-I/O cover. 2 Replace the wireless card. 3 Replace the solid-state drive. 4 Follow the procedure from step 4 to step 6 in "Replacing the hard drive". 5 Replace the base cover.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Adhere the coin-cell battery to the palm-rest assembly.
Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the screw hole on the battery with the screw hole on the palm-rest assembly.
Removing the touchpad bracket WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
4 Lift the touchpad bracket off the palm-rest assembly.
Replacing the touchpad bracket WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
2 Peel the touchpad off the palm-rest assembly. CAUTION: To avoid potential damage to the alignment posts on palm-rest assembly, carefully peel the touchpad off the palm-rest assembly.
Replacing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
Replacing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Using the alignment posts, place the speakers on the palm-rest assembly.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
6 Turn the computer over. 7 Open the latch and disconnect the macro-keys backlight cable (optional) from the system board. 8 Open the latch and disconnect the macro-keys cable (optional) from the system board. 9 Open the latch and disconnect the keyboard-backlight cable (optional) from the system board. 10 Open the latch and disconnect the keyboard cable (optional) from the system board. 11 Disconnect the coin-cell battery cable from the system board.
18 Open the latch and disconnect the I/O-board cable from the I/O board. NOTE: Note the orientation of the USB Type-C port bracket before removing it from the system board. 19 Remove the screw (M2.5x5) that secures the USB Type-C port bracket to the system board and lift the USB Type-C port bracket off the system board. 20 Remove the six screws (M2.5x5) that secure the system-board assembly to the palm-rest assembly. 21 Lift the system-board assembly off the palm-rest assembly.
22 Remove the heat-sink assembly. 23 Disconnect the I/O cable from the back of the system board. 24 After performing all the above steps, you are left with the system board.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
13 Connect the coin-cell battery cable to the system board. 14 Connect the keyboard cable (optional) to the system board. 15 Connect the keyboard-backlight cable (optional) to the system board. 16 Connect the macro-keys cable (optional) to the system board. 17 Connect the macro-keys backlight cable (optional) to the system board. 18 Turn the computer over. 19 Connect the logo-board cable to the system board.
22 Adhere the tape that secures the display cable to the system board. Post-requisites 1 Replace the memory modules. 2 Replace the battery. 3 Replace the computer base. 4 Replace the rear-I/O cover. 5 Replace the solid-state drive. 6 Follow the procedure from step 4 to step 6 in "Replacing the hard drive". 7 Replace the wireless card. 8 Replace the base cover.
Removing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
3 54 Lift the keyboard at an angle and remove it from the tabs on the palm-rest assembly.
Replacing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Ensure that there are no cables under the keyboard.
3 Replace the 15 screws (M2x3) that secure the keyboard bracket to the palm-rest assembly. Post-requisites 1 Follow the procedure from step 2 to step 16 in “Replacing the system board”. 2 Replace the memory modules. 3 Replace the battery. 4 Replace the computer base. 5 Replace the rear-I/O cover. 6 Replace the solid-state drive. 7 Follow the procedure from step 4 to step 6 in "Replacing the hard drive". 8 Replace the wireless card. 9 Replace the base cover.
Removing the macro keys WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
Replacing the macro keys WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Ensure that there are no cables under the macro keys.
Removing the heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation.
5 Peel off the tape that secures the fan cable to the system board. NOTE: For computers shipped with NVIDIA GeForce GTX 1060 graphics controller, remove the fans after disconnecting the fan cables from the system board. 6 Turn the system-board assembly over. 7 Remove the seven screws (M2x3) that secure the heat-sink assembly to the system board. 8 Lift the heat-sink assembly off the system board.
Replacing the heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
7 Adhere the tape that secures the fan cable to the system-board assembly. Post-requisites 1 Follow the procedure from step 2 to step 16 in “Replacing the system board”. 2 Replace the memory modules. 3 Replace the battery. 4 Replace the computer base. 5 Replace the rear-I/O cover. 6 Replace the solid-state drive. 7 Follow the procedure from step 4 to step 6 in "Replacing the hard drive". 8 Replace the wireless card. 9 Replace the base cover.
Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the power-adapter port in the slot on the palm-rest assembly.
Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card. 3 Remove the memory modules.
Replacing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm rest on a flat surface. Post-requisites 1 Replace the power-button board.
Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the wireless card.
5 Open the latch, and disconnect the display cable from the system board. 6 Remove the six screws (M2.5x5) that secure the display assembly to the palm-rest assembly. 7 Lift the display assembly off the computer base.
Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
6 Adhere the tape that secures the display cable to the system board. 7 Turn the computer over. 8 Push the antenna cables through the gap between the system board and the palm-rest assembly one by one. Post-requisites 1 Follow the procedure from step 2 to step 16 in “Replacing the system board”. 2 Replace the memory modules. 3 Replace the battery. 4 Replace the computer base. 5 Replace the rear-I/O cover. 6 Replace the solid-state drive.
9 Replace the base cover.
Downloading drivers Operating system • Windows 10 Home (64-bit) • Windows 10 Professional (64-bit) Downloading the audio driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page, and expand Audio.
Downloading the USB driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Chipset. 6 Click Download to download the USB driver for your computer.
Downloading the media-card reader driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page, and expand Chipset. 6 Click Download to download the media-card reader driver for your computer.
8 Double-click the network driver file icon and follow the instructions on screen. Table 8.
System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive).
Use the BIOS Setup program for the following purposes: • Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive. • Change the system configuration information. • Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling base devices. Entering BIOS setup program 1 Turn on (or restart) your computer.
Main Asset Tag Displays the asset tag of your computer. CPU Type Displays the processor type. CPU Speed Displays the processor speed. CPU ID Displays the processor identification code. CPU L1 Cache Displays the processor L1 cache size. CPU L2 Cache Displays the processor L2 cache size. CPU L3 Cache Displays the processor L3 cache size. Integrated Graphics Displays the integrated graphics. Discrete Graphics 1 Displays the first discrete graphics installed on your computer.
Advanced aware operating system, handles USB devices. USB emulation is always enabled during POST. Default: Enabled NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off. USB Powershare Enables you to charge USB devices when the computer is turned off or in standby mode. Default: Enabled USB Wake Support Enables you to enable the USB devices to wake the computer from Standby.
Advanced Default: Disabled Performance Options CPU Performance Mode Enables you to select the CPU performance mode. Default: Enabled Fan Performance Mode Enables you to select the fan performance mode. Default: Balanced Mode Core Over Clocking Level Enable or disable the over-clocking setting and adjust the processor flex ratio and voltage in the Customization mode.
Security PPI Bypass for Clear Command Enables you to control the TPM Physical Presence Interface (PPI). When enabled, this setting will allow the OS to skip BIOS PPI user prompts when issuing the Clear command. Changes to this setting take effect immediately. Default: Enabled UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages. Default: Enabled Table 12. System setup options—Boot menu Boot Boot List Option Displays the available boot options.
Troubleshooting Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself.
8 Choose one of the following options: – Just remove my files to do a quick format. 9 – Fully clean the drive to do a complete format. Click Recover to start the recovery process. Enhanced Pre-Boot System Assessment (ePSA) diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally.
Table 14.
Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: 1 Turn off your computer. 2 Remove the base cover. 3 Press and hold the power button for 15 seconds to drain the flea power. 4 Replace the base cover. 5 Turn on your computer.
Getting help and contacting Alienware Self-help resources You can get information and help on Alienware products and services using these online self-help resources: Table 15. Alienware products and online self-help resources Self-help resources Resource location Information about Alienware products and services www.alienware.com Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
