Specifications

21
operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is
available.
Diagnostic Checklist
• Name:
• Date:
• Address:
• Phone number:
• Express Service Code:
• Service Tag:
• Return Material Authorization Number (if provided by Dell
support technician):
• Operating system and version:
• Devices:
• Are you connected to a network? Yes/No
• Network, version, and network adapter:
• Programs and versions:
See your operating system documentation to determine the contents
of the computer’s start-up files. If the computer is connected to a
printer, print each file. Otherwise, record the contents of each file
before calling Dell.
• Error message, beep code, or diagnostic code:
• Description of problem and troubleshooting procedures you
performed:
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