Users Guide

NOTE: The message displayed in the dialogue box is “ Updating the appliance restarts the system. The action will
log off all current users and cancel all jobs in progress.” It even displayed the message “ The update process takes
approximately 25 minutes depending on your data connection: 15 minutes to download the update and 10 minutes to
apply.” Apart from these, it gives you information about number of logged-in users, and in progress jobs. At the end,
it asks for your confirmation “ Are you sure you want to perform an appliance update?
2. Click Yes on the dialogue box to update your appliance.
NOTE: This process restarts your system. Once update and restore is complete, you get logged in again. Once the
update is complete, it redirects you to the login page. In the meantime, it monitors the progress of updates and
displays messages accordingly. At the end, you get a tab as Click to log in. After you click the tab, you will be
directed to login page to log in again to the appliance.
Generating a troubleshooting bundle
A troubleshooting bundle is a compressed file that contains appliance logging information for ASM virtual appliance. If necessary,
you must download the bundle and send it to Dell support for issue debug.
1. On the home page, click Settings, and then click Virtual Appliance Management.
2. On the Virtual Appliance Management page, click Generate Troubleshooting Bundle.
3. Open or save the file.
Generating and uploading the SSL certificates
Uploading an SSL certificate provides the following advantages:
Ensures secure transmission by encrypting data that ASM sends over the web
Provides authentication and ensures that data is routed to its intended endpoint
Prevents users from receiving browser security errors
To upload an SSL certificate:
1. Generate a Certificate Signing Request (CSR).
2. Download the CSR.
3. Submit the CSR to a Certificate Authority (CA). The CA provides a valid SSL certificate.
4. Upload the SSL certificate to ASM.
Related links
Generating a certificate signing request
Downloading the certificate signing request
Uploading an SSL certificate
Generating a certificate signing request
A Certificate Signing Request (CSR) includes server information (such as domain name, locale) that certificate authorities require to
provide a valid SSL certificate.
After generating the CSR, download the encrypted text, and then submit it to a certificate authority. The Certificate Authority
provides a valid SSL certificate for you to upload.
1. On the home page, click Settings, and then click Virtual Appliance Management.
2. On the Virtual Appliance Management page, under the SSLCertificates section, click Generate Certificate Signing Request.
a. In the Distinguished Name (www.domain.com) box, type a distinguished name in the format www.domain.com.
b. In the Business Name box, type a business name where the certificate is recorded.
c. In the Department Name box, type a department name of the organizational unit (for example, IT, HR, or Sales) for which
the certificate is generated.
d. In the Locality (Town/City) box, type a locality name in which the organization is located.
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