Users Guide

NOTE: The message displayed in the dialogue box is “ Updating the appliance restarts the system. The action will log
o all current users and cancel all jobs in progress.” It even displayed the message “ The update process takes
approximately 25 minutes depending on your data connection: 15 minutes to download the update and 10 minutes to
apply.” Apart from these, it gives you information about number of logged-in users, and in progress jobs. At the end,
it asks for your conrmation “ Are you sure you want to perform an appliance update?
2. Click Yes on the dialogue box to update your appliance.
NOTE: This process restarts your system. Once update and restore is complete, you get logged in again. Once the
update is complete, it redirects you to the login page. In the meantime, it monitors the progress of updates and
displays messages accordingly. At the end, you get a tab as Click to log in. After you click the tab, you will be
directed to login page to log in again to the appliance.
Generating a troubleshooting bundle
A troubleshooting bundle is a compressed le that contains appliance logging information for ASM virtual appliance. If necessary, you
must download the bundle and send it to Dell support for issue debug.
1. On the home page, click Settings, and then click Virtual Appliance Management.
2. On the Virtual Appliance Management page, click Generate Troubleshooting Bundle.
3. Open or save the le.
Generating and uploading the SSL certicates
Uploading an SSL certicate provides the following advantages:
• Ensures secure transmission by encrypting data that ASM sends over the web
• Provides authentication and ensures that data is routed to its intended endpoint
• Prevents users from receiving browser security errors
To upload an SSL certicate:
1. Generate a Certicate Signing Request (CSR).
2. Download the CSR.
3. Submit the CSR to a Certicate Authority (CA). The CA provides a valid SSL certicate.
4. Upload the SSL certicate to ASM.
Related links
Generating a certicate signing request
Downloading the certicate signing request
Uploading an SSL certicate
Generating a certicate signing request
A Certicate Signing Request (CSR) includes server information (such as domain name, locale) that certicate authorities require to
provide a valid SSL certicate.
After generating the CSR, download the encrypted text, and then submit it to a certicate authority. The Certicate Authority
provides a valid SSL certicate for you to upload.
1. On the home page, click Settings, and then click Virtual Appliance Management.
2. On the Virtual Appliance Management page, under the SSLCerticates section, click Generate Certicate Signing Request.
a. In the Distinguished Name (www.domain.com) box, type a distinguished name in the format www.domain.com.
b. In the Business Name box, type a business name where the certicate is recorded.
c. In the Department Name box, type a department name of the organizational unit (for example, IT, HR, or Sales) for which
the certicate is generated.
d. In the Locality (Town/City) box, type a locality name in which the organization is located.
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