Users Guide

Generating a troubleshooting bundle
A troubleshooting bundle is a compressed file that contains appliance logging information for ASM virtual
appliance. If required, you must download the bundle and send it to Dell support for issue debug.
1. In the left pane, click Settings, and then click Virtual Appliance Management.
2. On the Virtual Appliance Management page, click Generate Troubleshooting Bundle.
3. Open or save the file.
Generating and uploading the ssl certificates
Uploading an SSL certificate provides the following advantages:
• Ensures secure transmission by encrypting data that ASM sends over the web
• Provides authentication and ensures data is routed to its intended endpoint
• Prevents users from receiving browser security errors
To upload an SSL certificate:
1. Generate a Certificate Signing Request (CSR).
2. Download the CSR.
3. Submit the CSR to a Certificate Authority (CA). The CA provides a valid SSL certificate.
4. Upload the SSL certificate to ASM.
Related Tasks
Generating a certificate signing request
Downloading the certificate signing request
Uploading an SSL certificate
Generating a certificate signing request
A Certificate Signing Request (CSR) includes server information (such as domain name, locale) that
certificate authorities require to provide a valid SSL certificate.
After generating the CSR, download the encrypted text, and then submit it to a certificate authority. The
Certificate Authority provides a valid SSL certificate for you to upload.
1. In the left pane, click Settings, and then click Virtual Appliance Management.
2. On the Virtual Appliance Management page, under the SSLCertificates section, click Generate
Certificate Signing Request.
a. In the Distinguished Name (www.domain.com) box, type a distinguished name in the format
www.domain.com.
b. In the Business Name box, type a business name where the certificate is recorded.
c. In the Department Name box, type a department name of the organizational unit (for example,
IT, HR, or Sales) for which the certificate is generated.
d. In the Locality (Town/City) box, type a locality name in which the organization is located.
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