Users Guide

Troubleshooting

This chapter includes details for resolving common issues encountered in ASM 8.1.1.

Contacting Dell Technical Support

To contact Dell Technical Support, make sure that the Active System Manager Service Tag is available.

Go to the tech direct portal https://techdirect.dell.com

Add your Active system Manager service tag.

Select Active System Manager as the Incident type.

Type relevant information in the Problem Details, and add attachments or screenshots if necessary.

Fill in contact information and submit the request.

LC operation times out while deploying server profile to a

server

While updating the server configuration using config XML, the LC job remains in the RUNNING state and

eventually gets timed out. This is observed in case there is "bootseq" attribute in the request XML. This is

identified as an issue in LC and fix for this will be available along with 13G.

To resolve this issue, remove the content "bootseq" attribute from the config XML.

Hyper-V host deployments using network storage only

support certain configurations

Currently, while deploying Hyper-V, exactly two EqualLogic storage volumes using IP/IQN authentication

are required. For Hyper-V, CHAP authentication is not supported.

iSCSI storage network only support static IP addressing

Currently, while creating a network in ASM for iSCSI connectivity, specify the network using static IPs.

Setting an iSCSI network to DHCP causes issues during deployment.

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