Users Guide

Troubleshooting

This chapter includes details for resolving common issues encountered in Active System Manager.

For additional support information, go to http://support.dell.com/support/topics/topic.aspx/global/

shared/support/prosupport/en/prosupport-software-contacts?c=us&l=en&s=biz.

LC operation times out while deploying server profile to a

server

While updating the server configuration using config XML, the LC job remains in the RUNNING state and

eventually gets timed out. This is observed in case there is "bootseq" attribute in the request XML. This is

identified as an issue in LC and fix for this will be available along with 13G.

To resolve this issue, remove the content "bootseq" attribute from the config XML.

Unable to deploy a service for Compellent component

with same server object and volume names

You cannot deploy a service for Compellent component if the server object is already mapped to the

volume. This error occurs because a volume name available in recycle bin is same as the volume that the

resource module is trying to create using ASM UI.

You must have unique names for Volumes and Server Objects in the system (even if the volumes and

server objects are in different folders) because of the issues caused in Compellent API and UI behavior.

Unable to deploy service using the template with two

EqualLogic CHAP components

Unable to deploy a service using the template with two EqualLogic CHAP components.

In ASM 7.5 release, you cannot create a template with two EqualLogic CHAP components and deploy

service.

Unable to log in through Active Directory using “\”

You cannot log in through Active Directory with the domain name and username separated by back slash

“\”.

To log in through Active Directory, use forward slash “/”. For example: <domain>/ <username>.