Dell OptiPlex 990 Desktop Service Manual Regulatory Model: D05D Regulatory Type: D05D001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Information in this publication is subject to change without notice. © 2011 Dell Inc. All rights reserved.
Contents Notes, Cautions, and Warnings..................................................................2 1 Working on Your Computer......................................................................9 Before Working Inside Your Computer.............................................................................9 Recommended Tools.......................................................................................................10 Turning Off Your Computer..............................................
Installing The Memory.....................................................................................................28 8 Chassis Intrusion Switch........................................................................29 Removing the Chassis Intrusion Switch..........................................................................29 Installing The Chassis Intrusion Switch..........................................................................30 9 Speaker.............................................
16 Power Supply..........................................................................................49 Removing The Power Supply..........................................................................................49 Installing The Power Supply...........................................................................................51 17 System Board..........................................................................................53 Removing The System Board...............................
Controller has failed..................................................................................................84 Data error .................................................................................................................84 Decreasing available memory .................................................................................85 Diskette drive 0 seek failure.....................................................................................85 Diskette read failure.............
Shutdown failure ......................................................................................................89 Time-of-day clock stopped ......................................................................................89 Time-of-day not set-please run the System Setup program ...................................90 Timer chip counter 2 failed ......................................................................................90 Unexpected interrupt in protected mode..........................
Working on Your Computer 1 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • • You have read the safety information that shipped with your computer. A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.
NOTE: The color of your computer and certain components may appear differently than shown in this document. To avoid damaging your computer, perform the following steps before you begin working inside the computer. 1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched. 2. Turn off your computer (see Turning Off Your Computer). CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device.
Click Start , then click the arrow in the lower-right corner of the Start menu as shown below, and then click Shut Down. – In Windows XP: Click Start → Turn Off Computer → Turn Off . The computer turns off after the operating system shutdown process is complete. 2. Ensure that the computer and all attached devices are turned off.
Cover 2 Removing the Cover 1. Follow the procedures in Before Working Inside Your Computer. 2. Pull up the cover-release latch at the side of the computer. 3. Lift the cover upward to a 45–degree angle and remove it from the computer. Installing The Cover 1. Place the computer cover on the chassis. 2. Press down on the computer cover until it clicks into place.
3. 14 Follow the procedures in After Working Inside Your Computer.
Front Bezel 3 Removing the Front Bezel 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Pry the front bezel retention clips away from the chassis. 4. Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis.
Installing The Front Bezel 1. Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front. 2. Rotate the bezel towards the computer to engage the four front-bezel retention clips until they click into place. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer.
Cards 4 Removing the Expansion Card 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Rotate the release tab on the card-retention latch upward. 4. Pull the release lever away from the PCIe x16 card to release the securing tab from the dent in the card. Then, ease the card up and out of its connector and remove it from the computer. 5. Lift the PCIe x1 expansion card (if any) up and out of its connector and remove it from the computer.
6. Lift the PCI expansion card (if any) up and out of its connector and remove it from the computer. 7. Lift the PCI x4 expansion card (if any) up and out of its connector and remove it from the computer.
Installing The Expansion Card 1. Insert the PCIe x4 card into the connector on the system board and press down to secure it in place. 2. Insert the PCIe card (if any) into the connector on the system board and press down to secure it in place. 3. Insert the PCIe x1 card (if any) into the connector on the system board and press down to secure it in place. 4. Insert the PCIe x16 card (if any) into the connector on the system board and press down to secure it in place. 5. Install the cover. 6.
Optical Drive 5 Removing the Optical Drive 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the front bezel. 4. Remove the data cable and power cable from the back of the optical drive. 5. Slide up the optical-drive latch and then push the optical drive from the back towards the front of the computer.
Installing The Optical Drive 1. Slide down the optical-drive latch and push the optical drive from the front towards the back of the computer. 2. Connect the data cable and power cable to the optical drive. 3. Install the front bezel. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer.
Hard Drive 6 Removing the Hard Drive 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the data cable and power cable from the back of the hard drive. 4. Press the hard-drive bracket latch towards the hard drive and lift it upward. 5. Flex the hard-drive bracket and then remove the single 3.5 inch hard drive or two 2.5 inch hard drives from the bracket.
6. Turn over the hard-drive bracket and release the screws that secure the 2.5 inch hard drive to the underside of the bracket. 7. Flex the hard-drive bracket and then remove the two 2.5 inch hard drives from the bracket. 8. Release the screws that secure the 2.5 inch hard drive to the top of the hard-drive bracket.
9. Release the screws that secure the 2.5 inch hard drive to the underside of the hard drive bracket. Installing The Hard Drive 1. Tighten the screws to secure the 2.5 inch hard drive(s) to the hard-drive bracket. 2. Flex the hard-drive bracket and then insert the single 3.5 inch hard drive or the two 2.5 inch hard drives into the bracket. 3. Press the hard-drive bracket latch towards the hard drive and insert it into the chassis. 4.
Memory 7 Removing the Memory 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Release the memory-retention clips on each side of the memory modules. 4. Lift the memory modules out of the connectors on the system board.
Installing The Memory 1. Insert the memory modules into the connectors on the system board. Install the memory module in the order of A1 > B1 > A2 > B2. 2. Press down on the memory modules until the retention clips spring back to secure them in place. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer.
Chassis Intrusion Switch 8 Removing the Chassis Intrusion Switch 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Disconnect the intrusion-switch cable from the system board. 4. Slide the intrusion switch toward the chassis bottom and remove it from the system board.
Installing The Chassis Intrusion Switch 1. Insert the intrusion switch into the chassis rear and slide it toward the chassis top to secure it. 2. Connect the intrusion-switch cable to the system board. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer.
Speaker 9 Removing The Speaker 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Disconnect the speaker cable from the system board. 4. Unthread the speaker cable from the chassis clip. 5. Press down the speaker-securing tab and slide the speaker upwards to remove it.
Installing The Speaker 1. Press the speaker-securing tab and slide the speaker downward to secure it. 2. Thread the speaker cable into the chassis clip. 3. Connect the speaker cable to the system board. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer.
Heat Sink 10 Removing The Heat Sink and Processor 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Disconnect the heat-sink assembly cable from the system board. 4. Loosen the captive screws in the order: 1, 2, 3 and 4. 5. Lift the heat sink assembly upwards, and remove it from the computer. Lay the assembly with the fan facing downwards, and with the thermal grease facing upwards.
6. Press the release lever down and then move it outward to release it from the retention hook that secures it. 7. Lift the processor cover. 8. Lift the processor to remove it from the socket and place it in an antistatic package.
Installing The Heat Sink and Processor 1. Insert the processor into the processor socket. Ensure that the processor is properly seated. 2. Lower the processor cover. 3. Press the release lever down and then move it inward to secure it with the retention hook. 4. Place the heat sink assembly into the chassis. 5. Tighten the captive screws to secure the heat sink assembly to the system board. 6. Connect the heat sink assembly cable to the system board. 7. Install the cover. 8.
Coin-Cell Battery 11 Removing The Coin-Cell Battery 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Press the coin-cell battery inward to allow the battery to pop up from the socket. 4. Lift the coin-cell battery out of the computer.
Installing The Coin-Cell Battery 1. Place the coin-cell battery into its slot on the system board. 2. Press the coin-cell battery downwards until it is secured. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer.
Power-Switch Cable 12 Removing The Power-Switch Cable 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the front bezel. 4. Disconnect the power-switch cable from the system board. 5. Pry the power-switch cable free. 6. Slide the power-switch cable out through the front of the computer.
Installing The Power-Switch Cable 1. Slide the power-switch cable in through the front of the computer. 2. Secure the power-switch cable to the chassis. 3. Connect the power-switch cable to the system board. 4. Install the front bezel. 5. Install the cover. 6. Follow the procedures in After Working Inside Your Computer.
Front Thermal Sensor 13 Removing The Front Thermal Sensor 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the front bezel. 4. Disconnect the thermal-sensor cable from the system board. 5. Unthread the thermal-sensor cable from the chassis clips. 6. Unthread the thermal-sensor cable from the chassis clip.
7. Pry the thermal sensor away from the chassis front and remove. Installing The Front Thermal Sensor 1. Secure the thermal sensor to the chassis front. 2. Thread the thermal-sensor cable into the chassis clips. 3. Connect the thermal-sensor cable to the system board. 4. Install the front bezel. 5. Install the cover. 6. Follow the procedures in After Working Inside Your Computer.
Chassis Fan 14 Removing The System Fan 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the front bezel. 4. Disconnect the system-fan cable from the system board. 5. Unthread the system-fan cable from the chassis clips. 6. Slide the four grommets inward and through the slots in the front of the computer.
7. Lift and remove the system fan out of the computer. 8. Pry up and remove the four grommets from the system fan. Installing The System Fan 1. Place the system fan in the chassis. 2. Pass the four grommets through the chassis and slide outwards along the grooves to secure them in place. 3. Thread the system-fan cable into the chassis clips.
4. Connect the system-fan cable to the system board. 5. Install the front bezel. 6. Install the cover. 7. Follow the procedures in After Working Inside Your Computer.
Input/Output Panel 15 Removing The Input/Output Panel 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the front bezel. 4. Disconnect the Input/Output panel or the FlyWire cable from the system board. 5. Remove the screw that secures the Input/Output panel to the chassis. 6. Slide the Input/Output panel towards the right of the system to release from chassis.
7. Remove the Input/Output panel. Installing The Input/Output Panel 1. Insert the Input/Output panel into the slot on the chassis front. 2. Slide the Input/Output panel towards the left of the computer to secure to the chassis. 3. Tighten the screw to secure the Input/Output panel to the chassis. 4. Connect the Input/Output panel or the FlyWire cable to the system board. 5. Install the front bezel. 6. Install the cover. 7. Follow the procedures in After Working Inside Your Computer.
Power Supply 16 Removing The Power Supply 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the PSU thermal sensor. 4. Disconnect the 4–pin power cable from the system board. 5. Unthread the 4–pin power cable from the chassis clips. 6. Disconnect the 24–pin power cable from the system board.
7. Unthread the 24–pin power cable from the chassis clip. 8. Remove the screws that secure the power supply to the back of the computer. 9. Push in on the blue release tab beside the power supply, and slide the power towards the front of the computer.
10. Lift the power supply out of the computer. Installing The Power Supply 1. Place the power supply in the chassis and slide towards the back of the computer to secure it. 2. Tighten the screws to secure the power supply from the back of the computer. 3. Thread the 24–pin power cable into the chassis clip. 4. Connect the 24–pin power cable to the system board. 5. Thread the 4–pin power cable into the chassis clips. 6. Connect the 4–pin power cable to the system board. 7.
System Board 17 Removing The System Board 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the front bezel. 4. Remove the hard drive. 5. Remove the expansion cards. 6. Remove the heat sink and processor. 7. Disconnect all the cables connected to the system board. 8. Lift and release the expansion-card latch to gain access to the screws securing the system board.
9. Remove the screws that secure the system board to the chassis. 10. Slide the system board towards the front of the computer. 11. Remove the system board from the chassis. Installing The System Board 1. Align the system board to the port connectors on the back of the chassis and place the system board in the chassis. 2. Tighten the screws securing the system board to the chassis.
3. Close the expansion-card latch. 4. Connect the cables to the system board. 5. Install the heat sink and processor. 6. Install the expansion card. 7. Install the hard drive. 8. Install the front bezel. 9. Install the cover. 10. Follow the procedures in After Working Inside Your Computer.
18 Power Supply Unit (PSU) Thermal Sensor Removing The PSU Thermal Sensor 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Disconnect the thermal-sensor cable from the system board. 4. Unthread the thermal-sensor cable from the chassis clip. 5. Pry the thermal sensor away from the power supply and remove from the chassis.
Installing The PSU Thermal Sensor 1. Secure the thermal sensor to the power supply. 2. Thread the thermal-sensor cable into the chassis clip. 3. Connect the thermal-sensor cable to the system board. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer.
System Setup 19 System Setup This computer offers you the following options: • Access System Setup by pressing • Bring up a one-time boot menu by pressing Press to enter System Setup and make changes to the user-definable settings. If you have trouble entering System Setup using this key, press when the keyboard LEDs first flash.
benefit here is that you do not have to remember the and keystrokes (although they still work). NOTE: The BIOS features an option to disable either or both of the keystroke prompts under the System Security / Post Hotkeys submenu. When you enter the or keystroke correctly, the computer beeps. The key sequence invokes the Boot Device Menu.
Beep Codes and Text Error Messages The OptiPlex BIOS is capable of displaying error messages in plain English, along with beep codes. If the BIOS determine the previous boot was unsuccessful, it displays an error message similar to the following: Previous attempts at booting the system have failed at checkpoint ______. For help resolving this problem, please note this checkpoint and contact Dell Technical Support. Navigation The computer setup can be navigated by either the keyboard or the mouse.
General • • • Boot Sequence Boot List Option Date/Time Mode, Memory Technology, DIMM 1 Size, DIMM 2 Size, DIMM 3 Size, and DIMM 4 Size. Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock Speed, Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache, HT Capable, and 64-Bit Technology. PCI Information: Displays SLOT1, SLOT2, SLOT3, SLOT4 Device Information: Displays SATA-0, SATA-1, SATA-2, SATA-3, and LOM MAC Address.
System Configuration Serial Port Allows you to define the serial port settings. You can set the serial port to: • • • • • • Disabled Auto COM1 COM2 COM3 COM4 NOTE: The operating system may allocate resources even though the setting is disabled. SATA Operation Allows you to configure the operating mode of the integrated hard drive controller.
System Configuration If USB port is disabled, the OS cannot see any device attached to this port. • • • Enable USB Controller Disable USB Mass Storage Dev Disable USB Controller NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings. Miscellaneous Devices Allows you to enable or disable various on-board devices. Enable PCI Slot — This option is enabled by default. Video Multi-Display Allows you to enable or disable Multi-Display.
Security • Password Bypass System Password Max Allows you to bypass the System (Boot) Password and the internal HDD password prompts during a system restart. • • Disabled — Always prompt for the system and internal HDD password when they are set. This option is disabled by default. Reboot Bypass — Bypass the password prompts on Restarts (warm boots). NOTE: The system will always prompt for the system and internal HDD passwords when powered on from the off state (a cold boot).
Security Chassis Intrusion Allows you to enable or disable the chassis intrusion feature. You can set this option to: • • • • Clear Intrusion Warning — Enabled by default if chassis intrusion is detected. Disable Enable On-Silent — Enabled by default if chassis intrusion is detected. CPU XD Support Allows you to enable or disable he execute disable mode of the processor. This option is enabled by default.
Performance Intel® TurboBoost™ Allows you to enable or disable Inel TurboBoost mode of the processor. • • Disabled — Does not allow the TurboBoost driver to increase the performance state of the processor above the standard performance. Enabled — Allows the Intel Turbo driver to increase the performance of the CPU or graphics processor. This option is enabled by default. Hyper-Thread Control Allows you to enable or disable the Hyper-Threading Technology. This option is enabled by default.
Power Management Wake on LAN This option allows the computer to power up from the off state when triggered by a special LAN signal. Wake-up from the Standby state is unaffected by this setting and must be enabled in the operating system. This feature only works when the computer is connected to AC power supply. • • Disabled — Does not allow the system to power on by special LAN signals when it receives a wake-up signal from the LAN or wireless LAN.
Virtualization Support provided by Intel® Virtualization Technology. Enable Intel® Virtualization Technology — This option is enabled by default. VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel® Virtualization technology for direct I/O. Enable Intel® Virtualization Technology for Direct I/O — This option is disabled by default. Maintenance Service Tag Displays the Service Tag of your computer.
Image Server NOTE: This field is only relevant when the "Integrated NIC" control in the "System Configuration" group is set to "Enabled with ImageServer". Client DHCP Specifies how the client obtains the IP address. • • Static IP DNS (enabled by default) NOTE: This field is only relevant when the "Integrated NIC" control in the "System Configuration" group is set to "Enabled with ImageServer". Client IP Specifies the static IP address of the client. The default IP address is 255.255.255.255.
System Logs • Clear Log DellDiag Events Displays the DellDiag event log. Thermal Events Displays the thermal event log and allows you to: • Power Events Allows you to clear the power event logs. • BIOS Progress Events Clear Log Clear Log Displays the BIOS Progress event log.
Troubleshooting 20 Diagnostic LEDs NOTE: The diagnostic LEDs only serve as an indicator of the progress through the Power-on Self-Test (POST) process. These LEDs do not indicate the problem that caused the POST routine to stop. The diagnostic LEDs are located on the front of the chassis next to the power button. These diagnostic LEDs are only active and visible during the POST process. Once the operating system starts to load, they turn off and are no longer visible.
– Ensure that any power strips being used are plugged into an electrical outlet and are turned on. – Ensure that the electrical outlet is working by testing it with another device, such as a lamp. – Ensure that the main power cable and front panel cable are securely connected to the system board. LED Power Button Problem Description A possible system board failure has occurred. Troubleshooting Steps Unplug the computer. Allow one minute for the power to drain.
– If the LED still does not illuminate, the problem is with the power supply. LED Power Button Problem Description Troubleshooting Steps Memory modules are detected, but a memory power failure has occurred. – If two or more memory modules are installed, remove the modules, then re-install one module and re-start the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error.
Problem Description A possible system board failure has occurred. Troubleshooting Steps Remove all peripheral cards from the PCI and PCI-E slots and re-start the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. LED Power Button Problem Description Power connector not installed properly. Troubleshooting Steps Re-seat the 2x2 power connector from the power supply unit.
– If the problem persists, the system board is faulty. LED Power Button Problem Description A possible coin cell battery failure has occurred. Troubleshooting Steps Remove the coin cell battery for one minute, reinstall the battery, and restart. LED Power Button Problem Description A possible processor failure has occurred. Troubleshooting Steps Re-seat the processor. LED Power Button Problem Description Memory modules are detected, but a memory failure has occurred.
– If available, install working memory of the same type into your computer. LED Power Button Problem Description A possible hard drive failure has occurred. Troubleshooting Steps Re-seat all power and data cables. LED Power Button Problem Description A possible USB failure has occurred. Troubleshooting Steps Re-install all USB devices and check all cable connections. LED Power Button Problem Description Troubleshooting Steps 78 No memory modules are detected.
LED Power Button Problem Description Troubleshooting Steps Memory modules are detected, but a memory configuration or compatibility error has occurred. – Ensure that no special requirements for memory module/connector placement exist. – Ensure that the memory you are using is supported by your computer. LED Power Button Problem Description Troubleshooting Steps A possible expansion card failure has occurred.
Troubleshooting Steps – Clear CMOS. – Disconnect all internal and external peripherals, and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. – If the problem persists, the system board / system board component is faulty. LED Power Button Problem Description Some other failure has occurred. Troubleshooting Steps – Ensure that the display/monitor is plugged into a discrete graphic card.
Cause Microprocessor register failure Code 1-1-3 Cause NVRAM Code 1-1-4 Cause ROM BIOS checksum failure Code 1-2-1 Cause Programmable interval timer Code 1-2-2 Cause DMA initialization failure Code 1-2-3 Cause DMA page register read/write failure Code 1-3-1 through 2-4-4 Cause DIMMs not being properly identified or used Code 3-1-1 Cause Slave DMA register failure Code 3-1-2 Cause Master DMA register failure Code 3-1-3 Cause Master interrupt mask register failure Code 3
Cause Keyboard Controller Test failure Code 3-3-1 Cause NVRAM power loss Code 3-3-2 Cause NVRAM configuration Code 3-3-4 Cause Video Memory Test failure Code 3-4-1 Cause Screen initialization failure Code 3-4-2 Cause Screen retrace failure Code 3-4-3 Cause Search for video ROM failure Code 4–2–1 Cause No time tick Code 4–2–2 Cause Shutdown failure Code 4–2–3 Cause Gate A20 failure Code 4–2–4 Cause Unexpected interrupt in protected mode Code 4–3–1 Cause Memory fai
Cause Timer-chip counter 2 failure Code 4–3–4 Cause Time-of-day clock stopped Code 4–4–1 Cause Serial or parallel port test failure Code 4–4–2 Cause Failure to decompress code to shadowed memory Code 4–4–3 Cause Math coprocessor test failure Code 4–4–4 Cause Cache test failure Error Messages Address mark not found Description The BIOS found a faulty disk sector or could not find a particular disk sector. Alert! Previous attempts at booting this system have failed at checkpoint [nnnn].
Alert! Security override Jumper is installed. Description The MFG_MODE jumper has been set and AMT Management features are disabled until it is removed. Attachment failed to respond Description The floppy or hard drive controller cannot send data to the associated drive. Bad command or file name Description Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.
Decreasing available memory Description One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. Diskette drive 0 seek failure Description A cable may be loose or the computer configuration information may not match the hardware configuration. Diskette read failure Description The floppy disk may be defective or a cable may be loose. If the drive access light turns on, try a different disk.
Hard-disk drive controller failure Description The hard drive failed initialization. Hard-disk drive failure Description The hard drive failed initialization. Hard-disk drive read failure Description The hard drive failed initialization. Invalid configuration information-please run SETUP program Description The computer configuration information does not match the hardware configuration. Invalid Memory configuration, please populate DIMM1 Description DIMM1 slot does not recognize a memory module.
Memory allocation error Description The software you are attempting to run is conflicting with the operating system, another program, or a utility. Memory data line failure at address, read value expecting value Description A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. Memory double word logic failure at address, read value expecting value Description A memory module may be faulty or improperly seated.
Memory tests terminated by keystroke Description A keystroke interrupted the memory test. No boot device available Description The computer cannot find the floppy disk or hard drive. No boot sector on hard-disk drive Description The computer configuration information in System Setup may be incorrect. No timer tick interrupt Description A chip on the system board might be malfunctioning.
Read fault Description The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective. Requested sector not found Description The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective. Reset failed Description The disk re-set operation failed.
Time-of-day not set-please run the System Setup program Description The time or date stored in System Setup does not match the computer clock. Timer chip counter 2 failed Description A chip on the system board may be malfunctioning. Unexpected interrupt in protected mode Description The keyboard controller may be malfunctioning or a memory module may be loose.
Write fault on selected drive Description The operating system cannot write to the floppy or hard drive. X:\ is not accessible. The device is not ready Description The floppy drive cannot read the disk. Insert a floppy disk into the drive and try again.
21 Specifications Technical Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (or Start in Windows XP) Help and Support, and then select the option to view information about your computer.
Memory Desktop, Mini-Tower, Small Form Factor 16 GB Ultra Small Form Factor 8 GB Video Integrated • • Discrete Intel HD Graphics (with Intel Celeron/Pentium-class CPU-GPU combo) Intel HD Graphics 2000 (with Intel Core i3 DC 65 W and Intel Core i5/i7 QC vPRO 95 W-class CPUGPU combo) PCI Express x16 graphics adapter Audio Integrated four Channel High Definition Audio Network Integrated Intel 82579LM Ethernet capable of 10/100/1000 Mb/s communication System Information System Chipset Intel 6 Seri
Expansion Bus • • x1-slot bidirectional speed – 500 MB/s x16-slot bidirectional speed – 16 GB/s SATA: 1.5 Gbps, 3.
Drives Externally Accessible (5.25–inch drive bays) Mini-Tower two Desktop one Small Form Factor one slim optical drive bay Ultra Small Form Factor one slim optical drive bay Internally Accessible: 3.5–inch SATA drive bays Mini-Tower two Desktop one Small Form Factor one Ultra Small Form Factor none 2.
External Connectors Mini-Tower, Desktop, Small Form Factor Front Panel: 4 Back Panel: 6 Ultra Small Form Factor Front Panel: 2 Back Panel: 5 Video 15-pin VGA connector, 20-pin DisplayPort connector NOTE: Available video connectors may vary based on the graphics card selected. System Board Connectors PCI 2.
System Board Connectors Mini PCI Express data width (maximum) — one PCI Express lane and one USB interface Mini-Tower, Desktop, Small Form Factor none Ultra Small Form Factor one 52-pin connector Mini-Tower four 7-pin connectors Desktop three 7-pin connectors Small Form Factor three 7-pin connectors Ultra Small Form Factor two 7-pin connectors Mini-Tower, Desktop, Small Form Factor four 240-pin connectors Ultra Small Form Factor two 240-pin connectors Mini-Tower, Desktop one 10-pin connecto
System Board Connectors Processor one 1155-pin connector Processor Fan one 5-pin connector Service mode jumper one 2-pin connector Password clear jumper one 2-pin connector RTC reset jumper one 2-pin connector Internal speaker one 5-pin connector Intruder connector one 3-pin connector Power connector Mini-Tower, Desktop, Small Form Factor one 24-pin and one 4-pin connector Ultra Small Form Factor one 8-pin, one 6-pin, and one 4-pin connector Controls and Lights Front of the computer: Power
Controls and Lights see the Service Manual at support.dell.com/manuals. Back of the computer: Link integrity light on integrated network adapter Green — a good 10 Mbps connection exists between the network and the computer. Orange — a good 100 Mbps connection exists between the network and the computer. Yellow — a good 1000 Mbps connection exists between the network and the computer. Off (no light) — the computer is not detecting a physical connection to the network.
Power Wattage Maximum Heat Dissipation Voltage Mini-Tower 265 W 1390 BTU/hr 100 VAC to 240 VAC, 50 Hz to 60 Hz, 5.0 A Desktop 250 W 1312 BTU/hr 100 VAC to 240 VAC, 50 Hz to 60 Hz, 4.4 A Small Form Factor 240 W 1259 BTU/hr 100 VAC to 240 VAC, 50 Hz to 60 Hz, 3.6 A; 100 VAC to 240 VAC, 50 Hz to 60 Hz, 4.0 A Ultra Small Form Factor 200 W 758 BTU/hr 100 VAC to 240 VAC, 50 Hz to 60 Hz, 2.
Environmental Storage 2.2 GRMS Operating 40 G Storage 105 G Operating –15.2 m to 3048 m (–50 ft to 10,000 ft) Storage –15.2 m to 10,668 m (–50 ft to 35,000 ft) Maximum shock: Altitude: Airborne contaminant level 102 G1 or lower as defined by ANSI/ISAS71.
Contacting Dell 22 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Select your support category. 3.
