Specifications

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A program crashes repeatedly
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A program is designed for an earlier Microsoft®Windows®operating system
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A solid blue screen appears
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Other software problems
Endtheprogram—
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1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
3. Click the program that is no longer responding.
4. Click End Task.
NOTE: Software usually includes installation instructions in its documentation or on a floppy or CD.
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Checkthesoftwaredocumentation— If necessary, uninstall and then reinstall the program.
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IfyouareusingWindowsXP,runtheProgramCompatibilityWizard—
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The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system
environments.
1. Click the Start button, point to All Programs® Accessories, and then click Program Compatibility Wizard.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
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Turnthecomputeroff— If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
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Checkthesoftwaredocumentationorcontactthesoftwaremanufacturerfortroubleshootinginformation—
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l Ensure that the program is compatible with the operating system installed on your computer.
l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation
for information.
l Ensure that the program is installed and configured properly.
l Verify that the device drivers do not conflict with the program.
l If necessary, uninstall and then reinstall the program.
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Back up your files immediately.
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Use a virus-scanning program to check the hard drive, floppy disks, or CDs.
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Save and close any open files or programs and shut down your computer through the Start menu.
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Scan the computer for spyware — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or
you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes
anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword spyware.
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Run the Dell Diagnostics— If all tests run successfully, the error condition is related to a software problem.